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articles/databox/data-box-troubleshoot-data-upload.md

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---
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title: Review copy errors in uploads from Azure Data Box, Data Box Next Gen, and Azure Data Box Heavy devices
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description: Describes review and follow-up for errors during uploads from an Azure Data Box, Data Box Next Gen, and Azure Data Box Heavy device to the Azure cloud.
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title: Review copy errors in uploads from Azure Data Box, Data Box Next-Gen, and Azure Data Box Heavy devices
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description: Describes review and follow-up for errors during uploads from an Azure Data Box, Data Box Next-Gen, and Azure Data Box Heavy device to the Azure cloud.
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services: databox
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author: v-dalc
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ms.author: shaas
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# Review copy errors in uploads from Azure Data Box, Data Box Next Gen, and Azure Data Box Heavy devices
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# Review copy errors in uploads from Azure Data Box, Data Box Next-Gen, and Azure Data Box Heavy devices
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This article describes review and follow-up for errors that occasionally prevent files from uploading to the Azure cloud from an Azure Data Box or Azure Data Box Heavy device.
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- **Retryable errors** - You can fix many types of copy error and resume the upload. The data is then successfully uploaded in your current order.
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An example of a retryable error is when Large File Shares are not enabled for a storage account that requires shares with data more than 5 TiB. To resolve this, you will need to enable this setting and then confirm to resume data copy. This type of error is referred to as a *retryable error* in the discussion that follows.
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An example of a retryable error is when Large File Shares aren't enabled for a storage account that requires shares with data more than 5 TiB. To resolve this, you will need to enable this setting and then confirm to resume data copy. This type of error is referred to as a *retryable error* in the discussion that follows.
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- **Non-retryable errors** - These are errors that can't be fixed. For those errors, the upload pauses to give you a chance to review the errors. But the order completes without the data that failed to upload, and the data is secure erased from the device. You'll need to create a new order after you resolve the issues in your data.
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|Error message |Error description |Error resolution |
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|---------------|------------------|-----------------|
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|Large file share not enabled on account |Large file shares aren’t enabled on one or more storage accounts. Resolve the error and resume data copy, or skip to data erasure and complete the order. | Large file shares are not enabled on the indicated storage accounts. Select the option highlighted to enable quota up to 100 TiB per share.|
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|Large file share not enabled on account |Large file shares aren’t enabled on one or more storage accounts. Resolve the error and resume data copy, or skip to data erasure and complete the order. | Large file shares aren't enabled on the indicated storage accounts. Select the option highlighted to enable quota up to 100 TiB per share.|
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|Storage account deleted or moved |One or more storage accounts were moved or deleted. Resolve the error and resume data copy, or skip to data erasure and complete the order. |**Storage accounts deleted or moved**<br>Storage accounts: &lt;*storage accounts list*&gt; were either deleted, or moved to a different subscription or resource group. Recover or re-create the storage accounts with the original set of properties, and then confirm to resume data copy.<br>[Learn more on how to recover a storage account](../storage/common/storage-account-recover.md). |
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|Storage account location changed |One or more storage accounts were moved to a different region. Resolve the error and resume data copy, or skip to data erasure and complete the order. |**Storage accounts location changed**<br>Storage accounts: &lt;*storage accounts list*&gt; were moved to a different region. Restore the account to the original destination region and then confirm to resume data copy.<br>[Learn more on how to move storage accounts](../storage/common/storage-account-move.md). |
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|Virtual network restriction on storage account |One or more storage accounts are behind a virtual network and have restricted access. Resolve the error and resume data copy, or skip to data erasure and complete the order. |**Storage accounts behind virtual network**<br>Storage accounts: &lt;*storage accounts list*&gt; were moved behind a virtual network. Add Data Box to the list of trusted services to allow access and then confirm to resume data copy.<br>[Learn more about trusted first party access](../storage/common/storage-network-security.md#exceptions). |
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**Error description:** If a blob storage container is configured as Write Once, Read Many (WORM), upload of any blobs that are already stored in the container will fail.
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**Follow-up:** You can't fix this error in the current upload. The upload has completed with errors. Before you do a network transfer or start a new import order, make sure the listed blobs are not part of an immutable storage container. For more information, see [Store business-critical blob data with immutable storage](../storage/blobs/immutable-storage-overview.md).
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**Follow-up:** You can't fix this error in the current upload. The upload has completed with errors. Before you do a network transfer or start a new import order, make sure the listed blobs aren't part of an immutable storage container. For more information, see [Store business-critical blob data with immutable storage](../storage/blobs/immutable-storage-overview.md).
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### The total provisioned capacity of the shares cannot exceed the account maximum size limit
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**Error code:** 409
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**Error description:** The listed page blobs failed to upload because they are not a size that can be converted to a Managed Disk. To be converted to a Managed Disk, a page blob must be from 20 MB (20,971,520 Bytes) to 8192 GiB in size.
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**Error description:** The listed page blobs failed to upload because they aren't a size that can be converted to a Managed Disk. To be converted to a Managed Disk, a page blob must be from 20 MB (20,971,520 Bytes) to 8192 GiB in size.
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**Follow-up:** You can't fix this error in the current upload. The upload has completed with errors. Before you do a network transfer or start a new import order, make sure each listed blob is from 20 MB to 8192 GiB in size.
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## Next steps
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- [Review common REST API errors](/rest/api/storageservices/common-rest-api-error-codes).
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- [Verify data upload to Azure](data-box-deploy-picked-up.md#verify-data-has-uploaded-to-azure)
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- [Verify data upload to Azure](data-box-deploy-picked-up.md#verify-data-has-uploaded-to-azure)

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