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title: Unable to sign up a new Azure account
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title: Troubleshoot issues when you sign up for a new account in Azure portal or Azure account center
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description: Resolving an issue when trying to sign up for a new account in the Microsoft Azure portal account center.
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services: cost-management-billing
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author: v-miegge
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ms.author: v-miegge
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# Troubleshoot issues when you sign up a new account in Azure portal or Azure account center
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# Troubleshoot issues when you sign up for a new account in Azure portal or Azure account center
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You may experience an issue when you try to sign up for a new account in the Microsoft Azure portal or Azure account center. Before you troubleshoot the issue, first verify the following:
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- The information that you provided for your Azure account profile (including contact email address, street address, and telephone number) is correct.
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- The information that you provided for your Azure Account Profile (including contact email address, street address, and telephone number) is correct.
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- The credit card information is correct.
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- You don't already have a Microsoft account that has the same information.
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> [!NOTE]
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> If you already have an existing account and are looking for guidance to troubleshoot sign-in issues, see [Troubleshoot Azure subscription sign-in issues](https://docs.microsoft.com/azure/cost-management-billing/manage/troubleshoot-sign-in-issue).
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## Resolutions
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To resolve any errors, select the issue that you experience when you try to sign up for Azure.
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