Merge pull request #273374 from mafreimane/patch-17

Update known-issues-chrome-browser.md

Author: prmerger-automator[bot]

articles/communication-services/concepts/voice-video-calling/includes/known-issues/known-issues-chrome-browser.md

@@ -54,6 +54,14 @@ ms.custom: template-how-to
 <br>
 **Recommended workaround:** Await a forthcoming update or patch from Google.<br>
 
+### Incoming audio is noticeably quieter in Azure Communication Services call after Third-party app call on Android devices
+**Browser version:** All.<br>
+**Azure Communication Service calling SDK version:** All.<br>
+**Description:** Users experience noticeably quieter incoming audio after receiving and accepting a call from a third-party app (e.g., WhatsApp, Viber) during an Azure Communication Services call. 
+This issue occurs on Android devices using the mobile browser. Additionally, volume controls indicate maximum levels, although the audio remains quieter than before the third-party call.<br>
+**Known issue reference:** This is a known issue on [Chromium](https://bugs.chromium.org/p/webrtc/issues/detail?id=14986). <br>
+**Recommended workaround:** Users are advised to either rejoin the Azure Communication Services call or handle third-party app calls separately.<br>
+
 ### Android Chrome mutes the call after browser goes to background for one minute
 **Browser version:** All.<br>
 **Azure Communication Service calling SDK version:** All.<br>