Detailed support request guide

Author: James-Green-Microsoft

articles/private-5g-core/index.yml

@@ -36,6 +36,10 @@ landingContent:
         links:
           - text: What's new in Azure Private 5G Core?
             url: whats-new.md
+      - linkListType: how-to-guide
+        links:
+          - text: How to open a support request 
+            url: open-support-request.md
   # Card            
   - title: Learn how to deploy a private mobile network
     linkLists:

articles/private-5g-core/open-support-request.md

@@ -0,0 +1,71 @@
+---
+title: How to open a support request 
+description: This article guides you through how to submit support requests if you have a problem with your AP5GC service. 
+author: James-Green-Microsoft
+ms.author: jamesgreen
+ms.service: private-5g-core
+ms.topic: how-to
+ms.date: 03/30/2023
+ms.custom: template-how-to
+---
+
+# [H1 heading here]
+
+If you notice problems with Azure Private 5G Core (AP5GC), you can raise a support request (also known as a support ticket). This article provides an overview of how to raise support requests for Azure Private 5G Core. For more detailed information on raising support requests, see [Create an Azure support request](/azure/azure-portal/supportability/how-to-create-azure-support-request).
+
+Azure provides unlimited support for subscription management, which includes billing, quota adjustments, and account transfers. For technical support, you need a support plan, such as Microsoft Unified Support or Premier Support.
+
+## Pre-requisites
+
+You must have an **Owner**, **Contributor**, or **Support Request Contributor** role in your Azure Communications Gateway subscription, or a custom role with [Microsoft.Support/*](../role-based-access-control/resource-provider-operations.md#microsoftsupport) at the subscription level.
+
+## Generate a support request in the Azure portal
+
+1. Sign in to the [Azure portal](https://ms.portal.azure.com/).
+1. Navigate to any resource in your AP5GC deployment.
+1. Select **New support request** in the **Support + troubleshooting** section of the side menu.
+
+## Enter the information relevant to your issue
+
+1. In the **New support request** view enter the following information.
+
+    |Field  |Value  |
+    |---------|---------|
+    |Issue type     | Select **Technical**.       |
+    |Subscription   | Select the subscription in which the AP5GC resource was created.        |
+    |Service        | Select **My services**.        |
+    |Service type   | Search for and select **Azure Private 5G Core**.        |
+    |Resource       | Select the **Mobile Network Resource** you have an issue with.        |
+    |Summary        | Provide a title for your issue.        |
+    |Problem type   | Select the category that best describes your issue from the drop down list.        |
+    |Problem subtype| Select the category that best describes your issue from the drop down list.        |
+
+1. Select **Next**.
+
+## Check the recommended solution
+
+The Azure portal may suggest a solution to some problems. Check if any provided solutions resolve the issue.
+
+- If the solution resolves the issue, you do not need to proceed through this procedure.
+- If the solution does not resolve the issue, select **Return to support request** and select **Next**.
+
+## Submit the support request
+
+1. Under **Additional details** enter the following information.
+
+    |Field  |Value  |
+    |---------|---------|
+    |When did the problem start?     | Select a time when the issue started.        |
+    |Description     | Provide a detailed description of the issue.        |
+    |File upload     | Upload any snapshots from the error. Include any support diagnostics packages or traces.        |
+
+    > [!IMPORTANT]
+    > Support diagnostics package contains useful insights that are beneficial when troubleshooting failures and issues in Azure Private 5G Core.
+    > To collect support diagnostics package, follow the instructions in [Gather diagnostics using the Azure portal](/azure/private-5g-core/gather-diagnostics).
+
+1. Select **Review + create**.
+1. Select **Create**.
+
+## Next steps
+
+Learn how to [Manage an Azure support request](../azure-portal/supportability/how-to-manage-azure-support-request.md).

articles/private-5g-core/toc.yml

@@ -64,6 +64,10 @@ items:
       href: complete-private-mobile-network-prerequisites.md
     - name: Commission the AKS cluster
       href: commission-cluster.md
+  - name: Request support
+    items:
+    - name: How to open a support request 
+      href: open-support-request.md
   - name: Private mobile networks
     items:
     - name: Collect the required information to deploy a private mobile network