Skip to content

Commit 7bf3c42

Browse files
committed
Update voice-and-video-insights.md
1 parent c8543ac commit 7bf3c42

File tree

1 file changed

+6
-1
lines changed

1 file changed

+6
-1
lines changed

articles/communication-services/concepts/analytics/insights/voice-and-video-insights.md

Lines changed: 6 additions & 1 deletion
Original file line numberDiff line numberDiff line change
@@ -120,7 +120,7 @@ The **Quality** tab under **Voice and video** allows users to inspect the qualit
120120

121121
- The proportion of **Impacted calls**, where an impacted call is defined as a call that has at least one poor quality stream
122122

123-
- **Participant end reasons**, which keep track of the reason why a participant left a call. End reasons are [SIP codes](https://en.wikipedia.org/wiki/List_of_SIP_response_codes), which are numeric codes that describe the specific status of a signaling request. SIP codes can be grouped into six categories: *Success*, *Client Failure*, *Server Failure*, *Global Failure*, *Redirection*, and *Provisional*. The distribution of SIP code categories is shown in the pie chart on the left hand side, while a list of the specific SIP codes for participant end reasons is provided on the right hand side
123+
- **Participant end reasons**, which keep track of the reason why a participant left a call. End reasons are documented in our [Call Codes](https://en.wikipedia.org/wiki/List_of_SIP_response_codes) documentation, which are numeric codes that describe the specific status of an operation. Call Codes can be grouped into six categories: *Success*, *Client Failure*, *Server Failure*, *Global Failure*, *Redirection*, and *Provisional*. The distribution of Call Codes is shown in the pie chart on the left hand side, while a list of the specific codes for participant end reasons is provided on the right hand side.
124124

125125
<!-- :::image type="content" source="..\media\workbooks\voice-and-video-quality.png" alt-text="Screenshot of voice and video quality."::: -->
126126

@@ -171,6 +171,11 @@ Your organization manages access to [Copilot in Azure](/azure/copilot/overview).
171171

172172
Interact with Copilot in Azure for quality improvement guidance and explanations of common terms. Giving Copilot in Azure detailed information helps it identify fixes. If you want, you can use the visuals without Copilot in a limited capacity.
173173

174+
### Can I use the legacy version of Voice and Video Insights?
175+
You can find the legacy version of Voice and Video Insights inside your Azure Communication Services resource tab:
176+
177+
:::image type="content" source="..\media\workbooks\workbooks-tab.png" alt-text="Screenshot of the workbooks tab.":::
178+
174179
## Next steps
175180

176181
- Learn about Call Diagnostics: [Call Diagnostics](../../voice-video-calling/call-diagnostics.md)

0 commit comments

Comments
 (0)