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.openpublishing.publish.config.json

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"url": "https://github.com/Azure/azure-webpubsub",
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"branch": "main",
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"branch_mapping": {}
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},
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{
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"path_to_root": "functions-sql-todo-sample",
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"url": "https://github.com/Azure-Samples/azure-sql-binding-func-dotnet-todo",
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"branch": "docs-snippets",
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"branch_mapping": {}
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}
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],

.openpublishing.redirection.defender-for-iot.json

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{
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"redirections": [
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{
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"source_path_from_root": "/articles/defender-for-iot/organizations/resources-manage-proprietary-protocols.md",
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"redirect_url": "/azure/defender-for-iot/organizations/overview#extend-support-to-proprietary-protocols",
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"redirect_document_id": false
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},
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{
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"source_path_from_root": "/articles/defender-for-iot/organizations/how-to-configure-windows-endpoint-monitoring.md",
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"redirect_url": "/azure/defender-for-iot/organizations/how-to-control-what-traffic-is-monitored#configure-windows-endpoint-monitoring",
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"redirect_document_id": false
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},
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{
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"source_path_from_root": "/articles/defender-for-iot/organizations/concept-key-concepts.md",
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"redirect_url": "/azure/defender-for-iot/organizations/overview",

.openpublishing.redirection.json

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"redirect_url": "/azure/cognitive-services/Computer-vision/quickstarts-sdk/csharp-sdk",
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"redirect_document_id": false
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},
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{
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"source_path_from_root": "/articles/cognitive-services/Computer-vision/Tutorials/CSharpTutorial.md",
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"redirect_url": "/azure/cognitive-services/Computer-vision/overview-image-analysis",
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"redirect_document_id": false
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},
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{
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"source_path_from_root": "/articles/cognitive-services/Content-Moderator/Review-Tool-User-Guide/Upload-Images.md",
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"redirect_url": "/azure/cognitive-services/content-moderator",

articles/active-directory-b2c/TOC.yml

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- name: Stack Overflow
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href: https://stackoverflow.com/questions/tagged/azure-ad-b2c+identity-experience-framework
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- name: Support
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href: ../active-directory/fundamentals/active-directory-troubleshooting-support-howto.md?bc=%2fazure%2factive-directory-b2c%2fbread%2ftoc.json&toc=%2fazure%2factive-directory-b2c%2fTOC.json
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href: find-help-open-support-ticket.md
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displayName: technical
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- name: Videos
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href: azure-ad-external-identities-videos.md
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href: azure-ad-external-identities-videos.md

articles/active-directory-b2c/authorization-code-flow.md

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ms.service: active-directory
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ms.workload: identity
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ms.topic: conceptual
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ms.date: 03/31/2022
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ms.date: 04/12/2022
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ms.author: kengaderdus
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ms.subservice: B2C
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ms.custom: fasttrack-edit
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```
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## 4. Refresh the token
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Access tokens and ID tokens are short-lived. After they expire, you must refresh them to continue to access resources. To do this, submit another POST request to the `/token` endpoint. This time, provide the `refresh_token` instead of the `code`:
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Access tokens and ID tokens are short-lived. After they expire, you must refresh them to continue to access resources. When you refresh the access token, Azure AD B2C returns a new token. The refreshed access token will have updated `nbf` (not before), `iat` (issued at), and `exp` (expiration) claim values. All other claim values will be the same as the originally issued access token.
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To refresh the toke, submit another POST request to the `/token` endpoint. This time, provide the `refresh_token` instead of the `code`:
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```http
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POST https://{tenant}.b2clogin.com/{tenant}.onmicrosoft.com/{policy}/oauth2/v2.0/token HTTP/1.1

articles/active-directory-b2c/custom-email-mailjet.md

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1. Follow the setup instructions at [Create a Mailjet Account](https://www.mailjet.com/guides/azure-mailjet-developer-resource-user-guide/enabling-mailjet/).
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1. To be able to send email, [register and validate](https://www.mailjet.com/guides/azure-mailjet-developer-resource-user-guide/enabling-mailjet/#how-to-configure-mailjet-for-use) your Sender email address or domain.
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2. Navigate to the [API Key Management page](https://app.mailjet.com/account/api_keys). Record the **API Key** and **Secret Key** for use in a later step. Both keys are generated automatically when your account is created.
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2. Navigate to the [API Key Management page](https://dev.mailjet.com/email/guides/senders-and-domains/#use-a-sender-on-all-api-keys-(metasender)). Record the **API Key** and **Secret Key** for use in a later step. Both keys are generated automatically when your account is created.
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> [!IMPORTANT]
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> Mailjet offers customers the ability to send emails from shared IP and [dedicated IP addresses](https://documentation.mailjet.com/hc/articles/360043101973-What-is-a-dedicated-IP). When using dedicated IP addresses, you need to build your own reputation properly with an IP address warm-up. For more information, see [How do I warm up my IP ?](https://documentation.mailjet.com/hc/articles/1260803352789-How-do-I-warm-up-my-IP-).
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---
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title: Find help and open a support ticket for Azure Active Directory B2C
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titleSuffix: Azure AD B2C
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description: Learn how to find technical, pre-sales, billing, and subscription help and open a support ticket for Azure Active Directory B2C
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services: active-directory-b2c
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author: kengaderdus
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manager: CelesteDG
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ms.service: active-directory
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ms.workload: identity
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ms.topic: troubleshooting
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ms.date: 03/30/2022
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ms.author: kengaderdus
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ms.subservice: B2C
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---
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# Find help and open a support ticket for Azure Active Directory B2C
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Microsoft provides global technical, pre-sales, billing, and subscription support for Azure Active Directory B2C (Azure AD B2C). Support is available both online and by phone for Microsoft Azure paid and trial subscriptions. Phone support and online billing support are available in additional languages.
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## Find help without opening a support ticket
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Before creating a support ticket, check out the following resources for answers and information.
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* For content such as how-to information or code samples for IT professionals and developers, see the [technical documentation for Azure AD B2C at docs.microsoft.com](../active-directory-b2c/index.yml).
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* The [Microsoft Technical Community](https://techcommunity.microsoft.com/) is the place for our IT pro partners and customers to collaborate, share, and learn. The [Microsoft Technical Community Info Center](https://techcommunity.microsoft.com/t5/Community-Info-Center/ct-p/Community-Info-Center) is used for announcements, blog posts, ask-me-anything (AMA) interactions with experts, and more. You can also [join the community to submit your ideas](https://techcommunity.microsoft.com/t5/Communities/ct-p/communities).
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## Open a support ticket
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If you're unable to find answers by using self-help resources, you can open an online support ticket. You should open each support ticket for only a single problem to enable us to connect you to the support engineers who are subject matter experts for your problem. Also, Azure AD B2C engineering teams prioritize their work based on incidents that are generated, so you're often contributing to service improvements.
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### How to open a support ticket for Azure AD B2C in the Azure portal
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> [!NOTE]
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> For billing or subscription issues, use the [Microsoft 365 admin center](https://admin.microsoft.com).
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1. Sign in to [the Azure portal](https://portal.azure.com).
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1. Make sure you're using the Azure Active Directory (Azure AD) tenant that contains your Azure subscription:
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1. In the Azure portal toolbar, select the **Directories + subscriptions** (:::image type="icon" source="./../active-directory/develop/media/common/portal-directory-subscription-filter.png" border="false":::) icon.
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1. On the **Portal settings | Directories + subscriptions** page, find your Azure AD directory in the **Directory name** list, and then select **Switch** button next to it.
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1. In the Azure portal, search for and select **Azure Active Directory**.
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1. In the left menu, under **Troubleshooting + Support**, select **New support request**.
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1. On the **1. Problem description** tab:
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1. For **Issue type**, select **Technical**.
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1. For **Subscription**, select your Azure subscription.
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1. For **Service type**, select **Azure Active Directory Business to Consumer (B2C)**. This action shows **Summary** and **Problem type** fields.
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1. For **Summary**, write a descriptive summary for your request. The summary needs to be under 140 characters.
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1. For **Problem type**, and then select a category for that type.
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1. Select **Next**.
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1. Under the **2. Recommended solution** tab, you're offered self-help solution and documentation. If none of the solutions recommended resolves your problem, select **Next**.
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1. Under **3. Additional details** tab, fill out the required details accurately. For example:
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1. Your tenant ID or domain name. See how to find your [tenant ID](tenant-management.md#get-your-tenant-id) or [tenant name](tenant-management.md#get-your-tenant-name).
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1. The time and date when the problem occurred.
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1. Additional details to describe the problem.
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1. Under **Advanced diagnostic information**, select **Yes (Recommended)** to allow Microsoft support to access your Azure resources for faster problem resolution.
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1. Select a **[Severity](https://azure.microsoft.com/support/plans/response)**, and your preferred contact method.
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:::image type="content" source="media/find-help-and-submit-support-ticket/find-help-and-submit-support-ticket-1.png" alt-text="Screenshot of how to find help and submit support ticket part 1.":::
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:::image type="content" source="media/find-help-and-submit-support-ticket/find-help-and-submit-support-ticket-2.png" alt-text="Screenshot of how to find help and submit support ticket part 2.":::
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1. Select **Next**. Under **4. Review + create**, you'll see a summary of your support ticket.
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1. If the details of your support ticket are accurate, select **Create** to submit the support ticket. Otherwise, select **Previous** to make corrections.
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:::image type="content" source="media/find-help-and-submit-support-ticket/review-and-create.png" alt-text="Screenshot of how to find help and submit support ticket Review and create tab.":::
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## Next steps
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* [Microsoft Tech Community](https://techcommunity.microsoft.com/)
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* [Technical documentation for Azure AD B2C at docs.microsoft.com](../active-directory-b2c/index.yml)
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articles/active-directory-b2c/localization-string-ids.md

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ms.service: active-directory
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ms.topic: reference
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ms.date: 03/10/2021
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---
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</LocalizedResources>
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```
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## TOTP MFA controls display control user interface elements
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The following are the IDs for a [time-based one-time password (TOTP) display control](display-control-time-based-one-time-password.md) with [page layout version](page-layout.md) 2.1.9 and later.
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| ID | Default value |
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| --- | ------------- |
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|title_text |Download the Microsoft Authenticator using the download links for iOS and Android or use any other authenticator app of your choice. |
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| DN |Once you've downloaded the Authenticator app, you can use any of the methods below to continue with enrollment. |
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|DisplayName |Once you've downloaded the Authenticator app, you can use any of the methods below to continue with enrollment. |
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|title_text |Scan the QR code |
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|info_msg |You can download the Microsoft Authenticator app or use any other authenticator app of your choice. |
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|link_text |Can't scan? Try this |
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|title_text| Enter the account details manually. |
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|account_name | Account Name: |
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|display_prefix | Secret |
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|collapse_text | Still having trouble? |
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|DisplayName | Enter the verification code from your authenticator app​.|
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|DisplayName | Enter your code. |
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| button_continue | Verify |
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### TOTP MFA controls display control example
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```xml
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<LocalizedResources Id="api.selfasserted.totp.en">
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<LocalizedStrings>
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<LocalizedString ElementType="DisplayControl" ElementId="authenticatorAppIconControl" StringId="title_text">Download the Microsoft Authenticator using the download links for iOS and Android or use any other authenticator app of your choice.</LocalizedString>
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<LocalizedString ElementType="DisplayControl" ElementId="authenticatorAppIconControl" StringId="DN">Once you&#39;ve downloaded the Authenticator app, you can use any of the methods below to continue with enrollment.</LocalizedString>
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<LocalizedString ElementType="ClaimType" ElementId="QrCodeScanInstruction" StringId="DisplayName">Once you've downloaded the Authenticator app, you can use any of the methods below to continue with enrollment.</LocalizedString>
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<LocalizedString ElementType="DisplayControl" ElementId="totpQrCodeControl" StringId="title_text">Scan the QR code</LocalizedString>
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<LocalizedString ElementType="DisplayControl" ElementId="totpQrCodeControl" StringId="info_msg">You can download the Microsoft Authenticator app or use any other authenticator app of your choice.</LocalizedString>
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<LocalizedString ElementType="DisplayControl" ElementId="totpQrCodeControl" StringId="link_text">Can&#39;t scan? Try this</LocalizedString>
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<LocalizedString ElementType="DisplayControl" ElementId="authenticatorInfoControl" StringId="title_text">Enter the account details manually</LocalizedString>
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<LocalizedString ElementType="DisplayControl" ElementId="authenticatorInfoControl" StringId="account_name">Account Name:</LocalizedString>
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<LocalizedString ElementType="DisplayControl" ElementId="authenticatorInfoControl" StringId="display_prefix">Secret</LocalizedString>
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<LocalizedString ElementType="DisplayControl" ElementId="authenticatorInfoControl" StringId="collapse_text">Still having trouble?</LocalizedString>
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<LocalizedString ElementType="ClaimType" ElementId="QrCodeVerifyInstruction" StringId="DisplayName">Enter the verification code from your authenticator app​.</LocalizedString>
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<LocalizedString ElementType="ClaimType" ElementId="otpCode" StringId="DisplayName">Enter your code.</LocalizedString>
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<LocalizedString ElementType="UxElement" StringId="button_continue">Verify</LocalizedString>
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</LocalizedStrings>
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</LocalizedResources>
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```
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## Restful service error messages
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The following are the IDs for [Restful service technical profile](restful-technical-profile.md) error messages:
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