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Copy file name to clipboardExpand all lines: articles/virtual-machines/troubleshooting/serial-console-windows.md
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@@ -47,7 +47,7 @@ For serial console documentation for Linux, see [Azure Serial Console for Linux]
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> If you are not seeing anything in the serial console, make sure that boot diagnostics is enabled on your VM or virtual machine scale set.
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### Enable the serial console in custom or older images
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Newer Windows Server images on Azure have [Special Administrative Console](https://technet.microsoft.com/library/cc787940(v=ws.10).aspx) (SAC) enabled by default. SAC is supported on server versions of Windows but isn't available on client versions (for example, Windows 10, Windows 8, or Windows 7).
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Newer Windows Server images on Azure have [Special Administration Console](https://technet.microsoft.com/library/cc787940(v=ws.10).aspx) (SAC) enabled by default. SAC is supported on server versions of Windows but isn't available on client versions (for example, Windows 10, Windows 8, or Windows 7).
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For older Windows Server images (created before February 2018), you can automatically enable the serial console through the Azure portal's run command feature. In the Azure portal, select **Run command**, then select the command named **EnableEMS** from the list.
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@@ -181,7 +181,7 @@ We're aware of some issues with the serial console. Here's a list of these issue
Pressing **Enter** after the connection banner does not cause a sign-in prompt to be displayed. | For more information, see [Hitting enter does nothing](https://github.com/Microsoft/azserialconsole/blob/master/Known_Issues/Hitting_enter_does_nothing.md). This error can occur if you're running a custom VM, hardened appliance, or boot config that causes Windows to fail to properly connect to the serial port. This error will also occur if you're running a Windows 10 VM, because only Windows Server VMs are configured to have EMS enabled.
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Only health information is shown when connecting to a Windows VM| This error occurs if the Special Administrative Console has not been enabled for your Windows image. See [Enable the serial console in custom or older images](#enable-the-serial-console-in-custom-or-older-images) for instructions on how to manually enable SAC on your Windows VM. For more information, see [Windows health signals](https://github.com/Microsoft/azserialconsole/blob/master/Known_Issues/Windows_Health_Info.md).
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Only health information is shown when connecting to a Windows VM| This error occurs if the Special Administration Console has not been enabled for your Windows image. See [Enable the serial console in custom or older images](#enable-the-serial-console-in-custom-or-older-images) for instructions on how to manually enable SAC on your Windows VM. For more information, see [Windows health signals](https://github.com/Microsoft/azserialconsole/blob/master/Known_Issues/Windows_Health_Info.md).
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Unable to type at SAC prompt if kernel debugging is enabled. | RDP to VM and run `bcdedit /debug {current} off` from an elevated command prompt. If you can't RDP, you can instead attach the OS disk to another Azure VM and modify it while attached as a data disk by running `bcdedit /store <drive letter of data disk>:\boot\bcd /debug <identifier> off`, then swapping the disk back.
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Pasting into PowerShell in SAC results in a third character if the original content had a repeating character. | For a workaround, run `Remove-Module PSReadLine` to unload the PSReadLine module from the current session. This action will not delete or uninstall the module.
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Some keyboard inputs produce strange SAC output (for example, **[A**, **[3~**). | [VT100](https://aka.ms/vtsequences) escape sequences aren't supported by the SAC prompt.
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