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lines changed Original file line number Diff line number Diff line change @@ -6,7 +6,7 @@ author: Heidilohr
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ms.service : virtual-desktop
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ms.topic : troubleshooting
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- ms.date : 12/13/2019
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+ ms.date : 03/31/2020
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ms.author : helohr
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manager : lizross
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---
@@ -16,21 +16,15 @@ This article describes common issues with the Remote Desktop client and how to f
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## Remote Desktop client for Windows 7 or Windows 10 stops responding or cannot be opened
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- Use the following PowerShell cmdlets to clean up out-of-band (OOB) client registries .
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+ Starting with version 1.2.790, you can reset the user data from the About page or using a command .
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- ``` PowerShell
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- Remove-ItemProperty 'HKCU:\Software\Microsoft\Terminal Server Client\Default' - Name FeedURLs
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+ Use the following command to remove your user data, restore default settings and unsubscribe from all Workspaces.
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- #Remove RdClientRadc registry key
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- Remove-Item 'HKCU:\Software\Microsoft\RdClientRadc' -Recurse
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-
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- #Remove all files under %appdata%\RdClientRadc
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- Remove-Item C:\Users\pavithir\AppData\Roaming\RdClientRadc\* -Recurse
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+ ``` cmd
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+ msrdcw.exe /reset [/f]
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```
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- Navigate to ** %AppData%\RdClientRadc** and delete all content.
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- Uninstall and reinstall Remote Desktop client for Windows 7 and Windows 10.
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+ If you're using an earlier version of the Remote Desktop client, we recommend you uninstall and reinstall the client.
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## Web client won't open
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You can’t perform that action at this time.
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