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Merge pull request #108415 from davidbel/davidbel-25605417-msrdc-troubleshooting
Updated troubleshooting steps for msrdc
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articles/virtual-desktop/troubleshoot-client.md

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ms.service: virtual-desktop
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ms.topic: troubleshooting
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ms.date: 12/13/2019
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ms.date: 03/31/2020
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ms.author: helohr
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manager: lizross
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---
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## Remote Desktop client for Windows 7 or Windows 10 stops responding or cannot be opened
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Use the following PowerShell cmdlets to clean up out-of-band (OOB) client registries.
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Starting with version 1.2.790, you can reset the user data from the About page or using a command.
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```PowerShell
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Remove-ItemProperty 'HKCU:\Software\Microsoft\Terminal Server Client\Default' - Name FeedURLs
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Use the following command to remove your user data, restore default settings and unsubscribe from all Workspaces.
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#Remove RdClientRadc registry key
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Remove-Item 'HKCU:\Software\Microsoft\RdClientRadc' -Recurse
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#Remove all files under %appdata%\RdClientRadc
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Remove-Item C:\Users\pavithir\AppData\Roaming\RdClientRadc\* -Recurse
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```cmd
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msrdcw.exe /reset [/f]
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```
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Navigate to **%AppData%\RdClientRadc** and delete all content.
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Uninstall and reinstall Remote Desktop client for Windows 7 and Windows 10.
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If you're using an earlier version of the Remote Desktop client, we recommend you uninstall and reinstall the client.
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## Web client won't open
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