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**Error message**: VM Agent unable to communicate with Azure Backup<br>
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After you register and schedule a VM for the Backup service, Backup initiates the job by communicating with the VM agent to take a point-in-time snapshot. Any of the following conditions might prevent the snapshot from being triggered. When a snapshot isn't triggered, the backup might fail. Complete the following troubleshooting steps in the order listed, and then retry your operation:<br>
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**Cause 1: [The agent is installed in the VM, but it's unresponsive (for Windows VMs)](#the-agent-installed-in-the-vm-but-unresponsive-for-windows-vms)**
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**Cause 2: [The agent installed in the VM is out of date (for Linux VMs)](#the-agent-installed-in-the-vm-is-out-of-date-for-linux-vms)**
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**Cause 3: [The snapshot status can't be retrieved, or a snapshot can't be taken](#the-snapshot-status-cannot-be-retrieved-or-a-snapshot-cannot-be-taken)**
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**Cause 4: [The backup extension fails to update or load](#the-backup-extension-fails-to-update-or-load)**
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**Cause 5: [The VM doesn't have internet access](#the-vm-has-no-internet-access)**
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The Azure VM agent might be stopped, outdated, in an inconsistent state, or not installed and prevent Azure Backup service to trigger snapshots.
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- If the VM agent is stopped or is in an inconsistent state, **Restart the Agent** and retry the backup operation (try an ad-hoc backup). For steps to restart the agent, see [Windows VMs](https://go.microsoft.com/fwlink/?LinkID=394789&clcid=0x409) or [Linux VMs](https://docs.microsoft.com/azure/virtual-machines/linux/update-agent).
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- If the VM agent is not installed or is outdated, install/update the VM agent and retry the backup operation. For steps to install/update the agent, see [Windows VMs](https://go.microsoft.com/fwlink/?LinkID=394789&clcid=0x409) or [Linux VMs](https://docs.microsoft.com/azure/virtual-machines/linux/update-agent).
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## GuestAgentSnapshotTaskStatusError - Could not communicate with the VM agent for snapshot status
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After you register and schedule a VM for the Azure Backup service, Backup initiates the job by communicating with the VM backup extension to take a point-in-time snapshot. Any of the following conditions might prevent the snapshot from being triggered. If the snapshot isn't triggered, a backup failure might occur. Complete the following troubleshooting steps in the order listed, and then retry your operation:
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**Cause 1: [The agent is installed in the VM, but it's unresponsive (for Windows VMs)](#the-agent-installed-in-the-vm-but-unresponsive-for-windows-vms)**
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**Cause 2: [The agent installed in the VM is out of date (for Linux VMs)](#the-agent-installed-in-the-vm-is-out-of-date-for-linux-vms)**
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**Cause 3: [The VM doesn't have internet access](#the-vm-has-no-internet-access)**
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**Cause 3: [The snapshot status can't be retrieved, or a snapshot can't be taken](#the-snapshot-status-cannot-be-retrieved-or-a-snapshot-cannot-be-taken)**
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**Cause 4: [The backup extension fails to update or load](#the-backup-extension-fails-to-update-or-load)**
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## UserErrorRpCollectionLimitReached - The Restore Point collection max limit has reached
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**Error code**: UserErrorUnsupportedDiskSize <br>
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**Error message**: Currently Azure Backup does not support disk sizes greater than 4095GB <br>
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Your backup operation could fail when backing up VM with disk size greater than 4095GB. To sign up for private preview of Azure Backup large disk support for disks greater than 4TB up to 30TB in size, write back to us [email protected].
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Your backup operation could fail when backing up a VM with a disk size greater than 4,095 GB. To sign up for a limited public preview of Azure Backup large disk support for disks greater than 4 TB and up to 30 TB in size, see [An overview of Azure VM backup](backup-azure-vms-introduction.md#limited-public-preview-backup-of-vm-with-disk-sizes-up-to-30tb).
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## UserErrorBackupOperationInProgress - Unable to initiate backup as another backup operation is currently in progress
Copy file name to clipboardExpand all lines: articles/backup/backup-azure-vms-introduction.md
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The actual size of the VM in this case is 17 GB + 30 GB + 0 GB = 47 GB. This protected-instance size (47 GB) becomes the basis for the monthly bill. As the amount of data in the VM grows, the protected-instance size used for billing changes to match.
## Limited Public Preview: Backup of VM with disk sizes up to 30 TB
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Azure Backup now supports a limited public preview of larger and more powerful [Azure Managed Disks](https://azure.microsoft.com/blog/larger-more-powerful-managed-disks-for-azure-virtual-machines/) of up to 30 TB in size. This preview provides production-level support for managed virtual machines.
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You can seamlessly enroll in the preview without any impact on your ongoing backups. After the subscription is enrolled in the preview, all the virtual machines with disk sizes up to 30 TB should be successfully backed up. To enroll in the preview:
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Execute the following cmdlets from an elevated PowerShell terminal:
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1. Sign in to your Azure account.
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```powershell
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PS C:> Login-AzureRmAccount
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```
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2. Select the subscription that you want to register for the upgrade:
Copy file name to clipboardExpand all lines: articles/backup/backup-instant-restore-capability.md
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* Ability to use snapshots taken as part of a backup job that is available for recovery without waiting for data transfer to the vault to finish. It reduces the wait time for snapshots to copy to the vault before triggering restore.
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* Reduces backup and restore times by retaining snapshots locally, for two days by default. This default snapshot retention value is configurable to any value between 1 to 5 days.
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* Supports disk sizes up to 4 TB. Resizing of disk is not recommended by Azure Backup.
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* Supports disk sizes up to 4 TB. Resizing of disks is not recommended by Azure Backup. To sign up for a limited public preview of Azure Backup large disk support for disks greater than 4 TB and up to 30 TB in size, see [An overview of Azure VM backup](backup-azure-vms-introduction.md#limited-public-preview-backup-of-vm-with-disk-sizes-up-to-30tb).
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* Supports Standard SSD disks along with Standard HDD disks and Premium SSD disks.
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* Ability to use an unmanaged VMs original storage accounts (per disk), when restoring. This ability exists even when the VM has disks that are distributed across storage accounts. It speeds up restore operations for a wide variety of VM configurations.
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* For backup of VMs that are using premium storage, with Instant Restore, we recommend allocating *50%* free space of the total allocated storage space, which is required **only** for the first backup. The 50% free space is not a requirement for backups after the first backup is complete.
Copy file name to clipboardExpand all lines: articles/backup/backup-support-matrix-iaas.md
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**Component** | **Support**
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--- | ---
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Azure VM data disks | Back up a VM with 16 or less data disks. <br/><br/> Supports disk sizes up to 4 TB.
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Data disk size | Individual disk can be up to 4095 GB.<br/><br/>To sign up for private preview of Azure Backup large disk support for disks greater than 4TB up to 30TB in size, write back to us [email protected].
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Azure VM data disks | Back up a VM with 16 or less data disks. <br/><br/> Supports disk sizes up to 4 TB.<br/><br/>To sign up for a limited public preview of Azure Backup large disk support for disks greater than 4 TB and up to 30 TB in size, see [An overview of Azure VM backup](backup-azure-vms-introduction.md#limited-public-preview-backup-of-vm-with-disk-sizes-up-to-30tb).
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Data disk size | Individual disk can be up to 4095 GB.<br/><br/>To sign up for limited public preview of Azure Backup large disk support for disks greater than 4TB up to 30TB in size, refer this [article](backup-azure-vms-introduction.md#limited-public-preview-backup-of-vm-with-disk-sizes-up-to-30tb).
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Storage type | Standard HDD, Standard SSD, Premium SSD.
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Managed disks | Supported.
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Encrypted disks | Supported.<br/><br/> Azure VMs enabled with Azure Disk Encryption can be backed up (with or without the Azure AD app).<br/><br/> Encrypted VMs can’t be recovered at the file/folder level. You must recover the entire VM.<br/><br/> You can enable encryption on VMs that are already protected by Azure Backup.
Copy file name to clipboardExpand all lines: articles/backup/backup-support-matrix-mars-agent.md
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You can use the MARS agent to back up directly to Azure on some operating systems that run on on-premises machines and Azure VMs. The operating systems must be 64 bit and should be running the latest services packs and updates. The following table summarizes these operating systems:
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