Merge pull request #86438 from Jak-MS/public-move-37563

[PUBLIC_MOVE] Pulling commits from public PR #37563

Author: PRMerger15

articles/marketplace/partner-center-portal/create-new-saas-offer.md

@@ -74,25 +74,29 @@ In order to list Software as a Service (SaaS) offers with Commercial Marketplace
 - Your offer must use [SaaS Fulfillment APIs](https://docs.microsoft.com/azure/marketplace/partner-center-portal/pc-saas-fulfillment-api-v2) to integrate with the Azure Marketplace.
 - For more extensive requirements, see the [SaaS Offer Publishing Guide](https://docs.microsoft.com/azure/marketplace/marketplace-saas-applications-technical-publishing-guide).
 
-#### SaaS on Azure Billing infrastructure costs
-If the SaaS offer is hosted in Azure, you, as the publisher, must account for Azure infrastructure usage fees, and software licensing fees as a single cost item. This cost is represented as a flat monthly fee to the customer. Azure infrastructure usage is managed and billed to you, the partner, directly. Actual infrastructure usage fees are not seen by the customer. Publishers typically opt to bundle Azure infrastructure usage fees into their software license pricing. 
+#### SaaS pricing and billing options
+With SaaS solutions running in the publisher's Azure subscription, license fees paid by customers include the cost of the infrastructure upon which the software is deployed. Azure infrastructure usage is managed and billed to you, the partner, directly. Actual infrastructure usage fees are not seen by the customer. Publishers should bundle Azure infrastructure usage fees into their software license pricing. 
 
-Software licensing fees are presented as a monthly, recurring site-based subscription flat-rate fee and are not metered or consumption based.
+SaaS offers support monthly or annual billing based on a flat fee, per user, or consumption charges using the metered billing service. Microsoft's commercial marketplace operates on an agency model, whereby publishers set prices, Microsoft bills customers, and Microsoft pays revenue to the publisher while withholding an agency fee.
+
+The following table shows an example break down of costs and payouts to demonstrate the agency model.
 
 |**Your license cost**|**$100 per month**|
 |:---|:---|
 |Azure usage cost (D1/1-Core)|Billed directly to the publisher, not the customer|
 |Customer is billed by Microsoft|$100.00 per month (Publisher must account for any incurred or pass-through infrastructure costs in the license fee)|
 
-- In this scenario, Microsoft bills $100.00 for your software license and pays out $80.00 to the publisher.
+|**Microsoft bills**|**$100 per month**|
+|:---|:---|
+|Microsoft pays you 80% of your license cost <br>**For qualified SaaS apps, Microsoft pays 90% of your license cost*|$80.00 per month <br>*$*90.00 per month*|
+
+- In this example, Microsoft bills $100.00 to the customer for your software license and pays out $80.00 to the publisher.
 - Partners who have qualified for the **Reduced Marketplace Service Fee** will see a reduced transaction fee on the SaaS offers from May 2019 until June 2020. In this scenario, Microsoft bills $100.00 for your software license and pays out $90.00 to the publisher.
 
 > [!NOTE]
 > **Reduced Marketplace Service Fee**: For certain SaaS offers that you have published on our Commercial Marketplace, Microsoft will reduce its Marketplace Service Fee from 20% (as described in the Microsoft Publisher Agreement) to 10%. In order for your offer to qualify, at least one of your offers must have been designated by Microsoft as being either IP co-sell ready or IP co-sell prioritized.  Eligibility must be met at least five (5) business days before the end of each calendar month in order to receive this reduced Marketplace Service Fee for the month.  The Reduced Marketplace Service Fee does not apply to VMs, Managed Apps or any other products made available through our Commercial Marketplace.  The Reduced Marketplace Service Fee will only be available to qualified offers for license charges collected by Microsoft between May 1, 2019 and June 30, 2020.  After this time, the Marketplace Service Fee will return to its normal amount. 
 
-|**Microsoft bills**|**$100 per month**|
-|:---|:---|
-|Microsoft pays you 80% of your license cost <br>**For qualified SaaS apps, Microsoft pays 90% of your license cost*|$80.00 per month <br>*$*90.00 per month*|
+
 
 
 #### CSP Program Opt-in
@@ -148,9 +152,23 @@ By enabling test drive, you will be asked to configure a demonstration environme
 
 ## Connect lead management
 
-[!INCLUDE [Test drive content](./includes/connect-lead-management.md)]
+Connect with customers directly by listing your offer in the marketplaces and hooking up your Customer Relationship Management (CRM) system so that you can receive customer contact information immediately after a customer expresses interest or deploys your product.
+
+- **Choose a lead destination** (drop-down menu): Provide connection details to the CRM system where you would like us to send customer leads. 
+
+Partner Center supports the following CRM systems for lead management. Select the link for setup instructions.
+
+- Azure Blob– Provide contact email, container name, and storage account connection string. 
+- [Azure Table](https://docs.microsoft.com/azure/marketplace/cloud-partner-portal-orig/cloud-partner-portal-lead-management-instructions-azure-table) – Provide contact email and storage account connection string. 
+- [Dynamics CRM Online](https://docs.microsoft.com/azure/marketplace/cloud-partner-portal-orig/cloud-partner-portal-lead-management-instructions-dynamics) – Provide contact email, URL, and authentication mode (Office 365 or Azure Active Directory).
+- [Https Endpoint](https://docs.microsoft.com/azure/marketplace/cloud-partner-portal-orig/cloud-partner-portal-lead-management-instructions-https) – Provide contact email and HTTPS endpoint URL. 
+- [Marketo](https://docs.microsoft.com/azure/marketplace/cloud-partner-portal-orig/cloud-partner-portal-lead-management-instructions-marketo) – Provide contact email, form ID, Munchkin account ID, and server ID.
+- [Salesforce](https://docs.microsoft.com/azure/marketplace/cloud-partner-portal-orig/cloud-partner-portal-lead-management-instructions-salesforce) -  Provide contact email and organization ID. 
 
-See [Lead management overview](./commercial-marketplace-get-customer-leads.md) for more information.
+#### Additional lead management resources
+- [Lead management FAQs](https://docs.microsoft.com/azure/marketplace/lead-management-for-cloud-marketplace#frequently-asked-questions)
+- [Common lead configuration errors](https://docs.microsoft.com/azure/marketplace/lead-management-for-cloud-marketplace#common-lead-configuration-errors-during-publishing-on-cloud-partner-portal)
+- [Lead Management Overview One Pager](https://assetsprod.microsoft.com/mpn/cloud-marketplace-lead-management.pdf)
 
 Remember to **Save** before moving on to the next section!