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Microsoft Teams shared line appearance lets a user choose a delegate to answer or handle calls on their behalf. This feature is helpful if a user has an administrative assistant who regularly handles the user's calls. In the context of Teams shared line appearance, a manager is someone who authorizes a delegate to make or receive calls on their behalf. A delegate can make or receive calls on behalf of the delegator.
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## Prerequisites
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- An Azure account with an active subscription. See [Create an account for free](https://azure.microsoft.com/free/?WT.mc_id=A261C142F).
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- A deployed Communication Services resource. See [Create a Communication Services resource](../../quickstarts/create-communication-resource.md).
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- A user access token to enable the calling client. For more information, see [Create and manage access tokens](../../quickstarts/identity/access-tokens.md).
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- Licensing requiremnets for delegator and delegates . See [Teams phone license](https://learn.microsoft.com/microsoftteams/shared-line-appearance#license-required).
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- Enable delegation and shared line appearance. See [Enable delegation](https://learn.microsoft.com/microsoftteams/shared-line-appearance#enable-delegation-and-shared-line-appearance)
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- Assign delegates using [Microsoft Teams Client](https://support.microsoft.com/office/share-a-phone-line-with-a-delegate-in-microsoft-teams-16307929-a51f-43fc-8323-3b1bf115e5a8) or [Teams PowerShell](https://learn.microsoft.com/microsoftteams/shared-line-appearance#use-powershell).
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- Optional: Complete the quickstart to add voice calling to Microsoft Teams user. See [Quickstart: Add voice calling to Microsoft Teams user](../../quickstarts/voice-video-calling/get-started-call-to-teams-user.md).
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- A deployed Communication Services resource. See [Create a Communication Services resource](../../../quickstarts/create-communication-resource.md).
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- A user access token to enable the calling client. For more information, see [Create and manage access tokens](../../../quickstarts/identity/access-tokens.md).
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- Licensing requiremnets for delegator and delegates . See [Teams phone license](/microsoftteams/shared-line-appearance#license-required).
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- Enable delegation and shared line appearance. See [Enable delegation](/microsoftteams/shared-line-appearance#enable-delegation-and-shared-line-appearance)
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- Assign delegates using [Microsoft Teams Client](https://support.microsoft.com/office/share-a-phone-line-with-a-delegate-in-microsoft-teams-16307929-a51f-43fc-8323-3b1bf115e5a8) or [Teams PowerShell](/microsoftteams/shared-line-appearance#use-powershell).
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- Optional: Complete the quickstart to add voice calling to Microsoft Teams user. See [Quickstart: Add voice calling to Microsoft Teams user](../../../quickstarts/voice-video-calling/get-started-call-to-teams-user.md).
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## Use Cases
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@@ -37,6 +37,7 @@ Microsoft Teams shared line appearance lets a user choose a delegate to answer o
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## Platform capabilities
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The following Azure Communication Services and Graph platforms currently support shared line appearance:
| Set up delegation (add/remove/update delegate permissions) | ❌ | ❌ |
@@ -52,10 +53,10 @@ The following Azure Communication Services and Graph platforms currently support
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>Note: Calling SDK for iOS, Android, and Windows do not currently support shared line appearance.
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For more information on the capabilities available during a shared line appearance call, see [Calling capabilities for Teams users](https://learn.microsoft.com/en-us/azure/communication-services/concepts/interop/teams-user-calling).
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For more information on the capabilities available during a shared line appearance call, see [Calling capabilities for Teams users](../teams-user-calling).
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## Next steps
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> [!div class="nextstepaction"]
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> For more information, see the following articles:
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- Get started developing shared line appearance with the [how to](articles/communication-services/how-tos/calling-sdk/shared-line-appearance.md).
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- Get started developing shared line appearance with the [how to](../../../how-tos/calling-sdk/shared-line-appearance.md).
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