Merge pull request #102135 from philmea/support-help

shawnmariejones · web-flow · commit 83b685dfd9f8 · 2020-01-27T12:06:55.000-08:00
Support and help options
diff --git a/articles/azure-maps/toc.yml b/articles/azure-maps/toc.yml
@@ -233,6 +233,8 @@
     href: /azure/templates/microsoft.maps/accounts
 - name: Resources
   items:
+  - name: Support and help options
+    href: /azure/iot-fundamentals/iot-support-help
   - name: Azure Maps terms of use
     href: https://azure.microsoft.com/support/legal/
   - name: Azure Maps pricing
@@ -268,7 +270,7 @@
     - name: IoT solution accelerators
       href: /azure/iot-suite
     - name: IoT Central
-      href: https://docs.microsoft.com/microsoft-iot-central/
+      href: /azure/iot-central/iot-support-help
   - name: Platform services
     items:
     - name: IoT Hub
@@ -283,7 +285,7 @@
       href: /azure/iot-hub/iot-hub-devguide-sdks#azure-iot-service-sdks
     - name: Time Series Insights
       href: /azure/time-series-insights
-  - name: IoT Edge
+  - name: Edge solutions
     items:
     - name: IoT Edge
       href: /azure/iot-edge
diff --git a/articles/digital-twins/TOC.yml b/articles/digital-twins/TOC.yml
@@ -73,6 +73,8 @@
     href: reference-user-defined-functions-client-library.md
 - name: Resources
   items:
+  - name: Support and help options
+    href: /azure/iot-fundamentals/iot-support-help
   - name: Azure Digital Twins samples for C# (.NET)
     href: https://github.com/Azure-Samples/digital-twins-samples-csharp 
   - name: Azure Digital Twins REST API
@@ -93,4 +95,31 @@
     href: https://azure.microsoft.com/roadmap/?category=iot
   - name: Videos
     href: https://channel9.msdn.com/Search?term=%22Azure%20Digital%20Twins%22&lang-en=true
-
+- name: Related
+  items:
+  - name: Solutions
+    items:
+    - name: IoT solution accelerators
+      href: /azure/iot-suite
+    - name: IoT Central
+      href: /azure/iot-central/iot-support-help
+  - name: Platform services
+    items:
+    - name: IoT Hub
+      href: /azure/iot-hub
+    - name: IoT Plug and Play
+      href: /azure/iot-pnp
+    - name: IoT Hub Device Provisioning Service
+      href: /azure/iot-dps
+    - name: Maps
+      href: /azure/azure-maps
+    - name: Service SDKs
+      href: /azure/iot-hub/iot-hub-devguide-sdks#azure-iot-service-sdks
+    - name: Time Series Insights
+      href: /azure/time-series-insights
+  - name: Edge solutions
+    items:
+    - name: IoT Edge
+      href: /azure/iot-edge
+    - name: IoT Device SDKs
+      href: /azure/iot-hub/iot-hub-devguide-sdks#azure-iot-device-sdks 
diff --git a/articles/iot-accelerators/toc.yml b/articles/iot-accelerators/toc.yml
@@ -228,6 +228,8 @@
 
 - name: Resources
   items:
+  - name: Support and help options
+    href: /azure/iot-fundamentals/iot-support-help
   - name: Remote monitoring
     items:
     - name: Developer reference guide (.NET)
diff --git a/articles/iot-central/core/TOC.yml b/articles/iot-central/core/TOC.yml
@@ -152,14 +152,16 @@
       href: /azure/azure-maps
     - name: Time Series Insights
       href: /azure/time-series-insights
-  - name: IoT Edge
+  - name: Edge solutions
     items:
     - name: Azure IoT Edge
       href: /azure/iot-edge
     - name: IoT Device SDKs
       href: /azure/iot-hub/iot-hub-devguide-sdks#azure-iot-device-sdks
 - name: Resources
   items:
+  - name: Support and help options
+    href: /azure/iot-fundamentals/iot-support-help
   - name: Customer data requests
     href: iot-central-customer-data-requests.md
   - name: Supported browsers
diff --git a/articles/iot-central/energy/toc.yml b/articles/iot-central/energy/toc.yml
@@ -99,14 +99,16 @@
           href: /azure/iot-hub/iot-hub-devguide-sdks#azure-iot-service-sdks
         - name: Time Series Insights
           href: /azure/time-series-insights
-    - name: IoT Edge
+    - name: Edge solutions
       items:
         - name: Azure IoT Edge
           href: /azure/iot-edge
         - name: IoT Device SDKs
           href: /azure/iot-hub/iot-hub-devguide-sdks#azure-iot-device-sdks
 - name: Resources
   items:
+    - name: Support and help options
+      href: /azure/iot-fundamentals/iot-support-help
     - name: Customer data requests
       href: ../core/iot-central-customer-data-requests.md?toc=/azure/iot-central/energy/toc.json&bc=/azure/iot-central/energy/breadcrumb/toc.json
     - name: Supported browsers
diff --git a/articles/iot-central/government/toc.yml b/articles/iot-central/government/toc.yml
@@ -105,14 +105,16 @@
           href: /azure/iot-hub/iot-hub-devguide-sdks#azure-iot-service-sdks
         - name: Time Series Insights
           href: /azure/time-series-insights
-    - name: IoT Edge
+    - name: Edge solutions
       items:
         - name: Azure IoT Edge
           href: /azure/iot-edge
         - name: IoT Device SDKs
           href: /azure/iot-hub/iot-hub-devguide-sdks#azure-iot-device-sdks
 - name: Resources
   items:
+    - name: Support and help options
+      href: /azure/iot-fundamentals/iot-support-help
     - name: Customer data requests
       href: ../core/iot-central-customer-data-requests.md?toc=/azure/iot-central/government/toc.json&bc=/azure/iot-central/government/breadcrumb/toc.json
     - name: Supported browsers
diff --git a/articles/iot-central/healthcare/toc.yml b/articles/iot-central/healthcare/toc.yml
@@ -101,14 +101,16 @@
           href: /azure/iot-hub/iot-hub-devguide-sdks#azure-iot-service-sdks
         - name: Time Series Insights
           href: /azure/time-series-insights
-    - name: IoT Edge
+    - name: Edge solutions
       items:
         - name: Azure IoT Edge
           href: /azure/iot-edge
         - name: IoT Device SDKs
           href: /azure/iot-hub/iot-hub-devguide-sdks#azure-iot-device-sdks
 - name: Resources
   items:
+    - name: Support and help options
+      href: /azure/iot-fundamentals/iot-support-help
     - name: Customer data requests
       href: ../core/iot-central-customer-data-requests.md?toc=/azure/iot-central/healthcare/toc.json&bc=/azure/iot-central/healthcare/breadcrumb/toc.json
     - name: Supported browsers
diff --git a/articles/iot-central/preview/toc.yml b/articles/iot-central/preview/toc.yml
@@ -139,14 +139,16 @@
           href: /azure/iot-hub/iot-hub-devguide-sdks#azure-iot-service-sdks
         - name: Time Series Insights
           href: /azure/time-series-insights
-    - name: IoT Edge
+    - name: Edge solutions
       items:
         - name: Azure IoT Edge
           href: /azure/iot-edge
         - name: IoT Device SDKs
           href: /azure/iot-hub/iot-hub-devguide-sdks#azure-iot-device-sdks
 - name: Resources
   items:
+    - name: Support and help options
+      href: /azure/iot-fundamentals/iot-support-help
     - name: REST API
       href: https://docs.microsoft.com/rest/api/iotcentral/
     - name: Customer data requests
diff --git a/articles/iot-central/retail/toc.yml b/articles/iot-central/retail/toc.yml
@@ -125,14 +125,16 @@
           href: /azure/iot-hub/iot-hub-devguide-sdks#azure-iot-service-sdks
         - name: Time Series Insights
           href: /azure/time-series-insights
-    - name: IoT Edge
+    - name: Edge solutions
       items:
         - name: Azure IoT Edge
           href: /azure/iot-edge
         - name: IoT Device SDKs
           href: /azure/iot-hub/iot-hub-devguide-sdks#azure-iot-device-sdks
 - name: Resources
   items:
+    - name: Support and help options
+      href: /azure/iot-fundamentals/iot-support-help
     - name: Customer data requests
       href: ../core/iot-central-customer-data-requests.md?toc=/azure/iot-central/retail/toc.json&bc=/azure/iot-central/retail/breadcrumb/toc.json
     - name: Supported browsers
diff --git a/articles/iot-dps/toc.yml b/articles/iot-dps/toc.yml
@@ -187,14 +187,16 @@
       href: /azure/azure-maps
     - name: Time Series Insights
       href: /azure/time-series-insights
-  - name: IoT Edge
+  - name: Edge solutions
     items:
     - name: Azure IoT Edge
       href: /azure/iot-edge
     - name: IoT Device SDKs
       href: /azure/iot-hub/iot-hub-devguide-sdks#azure-iot-device-sdks   
 - name: Resources
   items:
+  - name: Support and help options
+    href: /azure/iot-fundamentals/iot-support-help
   - name: Azure IoT Samples for C# (.NET)
     href: https://azure.microsoft.com/resources/samples/azure-iot-samples-csharp/
   - name: Azure IoT Samples for Node.js
diff --git a/articles/iot-edge/TOC.yml b/articles/iot-edge/TOC.yml
@@ -215,14 +215,16 @@
       href: /azure/azure-maps
     - name: Time Series Insights
       href: /azure/time-series-insights
-  - name: IoT Edge
+  - name: Edge solutions
     items:
     - name: Azure IoT Edge
       href: /azure/iot-edge
     - name: IoT Device SDKs
       href: /azure/iot-hub/iot-hub-devguide-sdks#azure-iot-device-sdks
 - name: Resources
   items:
+  - name: Support and help options
+    href: /azure/iot-fundamentals/iot-support-help
   - name: Azure IoT Samples for C# (.NET)
     href: https://azure.microsoft.com/resources/samples/azure-iot-samples-csharp/
   - name: Azure IoT Samples for Node.js
diff --git a/articles/iot-fundamentals/index.yml b/articles/iot-fundamentals/index.yml
@@ -39,6 +39,10 @@ highlightedContent:
     - title: Azure IoT on Microsoft Learn
       itemType: learn
       url: https://docs.microsoft.com/learn/browse/?products=azure&term=iot
+    # Card
+    - title: Support and help options
+      itemType: how-to-guide
+      url: ../iot-fundamentals/iot-support-help.md
 
 # conceptualContent section
 conceptualContent:
diff --git a/articles/iot-fundamentals/iot-support-help.md b/articles/iot-fundamentals/iot-support-help.md
@@ -0,0 +1,92 @@
+---
+title: Azure IoT support and help options | Microsoft Docs
+description: How to obtain help and support for questions or problems when you create solutions using Azure IoT Services.
+author: philmea
+ms.author: phil
+ms.service: iot-fundamentals
+services: iot-fundamentals
+ms.topic: overview
+ms.date: 1/23/2020
+
+---
+
+# Azure IoT support and help options
+
+Here are suggestions for where you can get help when developing your Azure IoT solutions.
+
+## Create an Azure support request
+
+<div class='icon is-large'>
+    <img alt='Azure support' src='https://docs.microsoft.com/media/logos/logo_azure.svg'>
+</div>
+
+Explore the range of [Azure support options and choose the plan](https://azure.microsoft.com/support/plans) that best fits, whether you're a developer just starting your cloud journey or a large organization deploying business-critical, strategic applications. Azure customers can create and manage support requests in the Azure portal.
+
+* [Azure portal](https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview)
+* [Azure portal for the United States government](https://portal.azure.us)
+
+## Post a question on Stack Overflow
+
+<div class='icon is-large'>
+    <img alt='Stack Overflow' src='https://docs.microsoft.com/media/logos/logo_stackoverflow.svg'>
+</div>
+
+For immediate answers from the community, look to Stack Overflow. Stack Overflow is the preferred channel for **development-related questions**. It's where members of the community and Microsoft team members are directly involved in helping you solve your problems.
+
+If you can't find an answer to your problem via search, submit a new question to Stack Overflow. Use one of the following tags when you formulate the question:
+
+ - [Azure Digital Twins](https://stackoverflow.com/questions/tagged/azure-digital-twins)
+ - [Azure IoT Central](https://stackoverflow.com/questions/tagged/azure-iot-central)
+ - [Azure IoT Edge](https://stackoverflow.com/questions/tagged/azure-iot-edge)
+ - [Azure IoT Hub](https://stackoverflow.com/questions/tagged/azure-iot-hub)
+ - [Azure Maps](https://stackoverflow.com/questions/tagged/azure-maps)
+ - [Azure IoT SDKs](https://stackoverflow.com/questions/tagged/azure-iot-sdk)
+ - [Azure Time Series Insights](https://stackoverflow.com/questions/tagged/azure-timeseries-insights)
+
+## Start a conversation on the MSDN forums
+
+To discuss azure technologies and services for creating IoT solutions. MSDN is the preferred channel for **solution-related questions**. It's where members of the community and Microsoft team members are directly involved in helping you chose the right solution for your project.
+
+If you can't find an answer to your problem via search, submit a new question to MSDN in the service-related forum:
+
+- [Azure Digital Twins](https://social.msdn.microsoft.com/Forums/en-US/home?forum=azuredigitaltwins)
+- [Azure IoT Hub](https://social.msdn.microsoft.com/Forums/en-US/home?forum=azureiothub)
+- [Azure IoT Edge](https://social.msdn.microsoft.com/Forums/en-US/home?forum=iotedge)
+- [Azure Maps](https://social.msdn.microsoft.com/Forums/en-US/home?forum=azurelbs)
+- [Azure Time Series Insights](https://social.msdn.microsoft.com/Forums/en-US/home?forum=AzureTimeSeriesInsights)
+
+## Submit feedback on Azure Feedback
+
+<div class='icon is-large'>
+    <img alt='UserVoice' src='https://docs.microsoft.com/media/logos/logo-uservoice.svg'>
+</div>
+
+To request new features, post them on Azure Feedback. Share your ideas for making Azure IoT services work better for the applications you develop:
+
+| Service                       | Azure Feedback URL |
+|-------------------------------|---------------|
+| Azure IoT Hub                    | https://feedback.azure.com/forums/321918-azure-iot |
+| Azure IoT Central             | https://feedback.azure.com/forums/911455-azure-iot-central |
+| Azure IoT Device Catalog      | https://feedback.azure.com/forums/916948-azure-iot-device-catalog |
+| Azure IoT Edge                | https://feedback.azure.com/forums/907045-azure-iot-edge |
+| Azure IoT Solution Accelerators | https://feedback.azure.com/forums/916438-azure-iot-solution-accelerators |
+| Azure Maps                 | https://feedback.azure.com/forums/909172-azure-maps |
+| Azure Time Series Insights | https://feedback.azure.com/forums/906859-azure-time-series-insights |
+| Azure Digital Twins | https://feedback.azure.com/forums/916621-azure-digital-twins |
+
+## Stay informed of updates and new releases
+
+<div class='icon is-large'>
+    <img alt='Stay informed' src='https://docs.microsoft.com/media/common/i_blog.svg'>
+</div>
+
+Learn about important product updates, roadmap, and announcements in [Azure Updates](https://azure.microsoft.com/updates/?category=iot).
+
+News and information about Azure IoT is shared at the [Azure blog](https://azure.microsoft.com/blog/topics/internet-of-things/) and on the [Internet of Things Show on Channel 9](https://channel9.msdn.com/Shows/Internet-of-Things-Show).
+
+Also, share your experiences, engage and learn from experts in the [Internet of Things Tech Community](https://techcommunity.microsoft.com/t5/Internet-of-Things-IoT/ct-p/IoT).
+
+## Next steps
+
+> [!div class="nextstepaction"]
+> [What is Azure IoT?](iot-introduction.md)
diff --git a/articles/iot-fundamentals/toc.yml b/articles/iot-fundamentals/toc.yml
@@ -5,7 +5,9 @@
   - name: Introduction
     href: iot-introduction.md
   - name: Azure IoT services and technologies
-    href: iot-services-and-technologies.md    
+    href: iot-services-and-technologies.md  
+  - name: Support and help options
+    href: iot-support-help.md  
 - name: Security
   items:
   - name: Recommendations
@@ -18,3 +20,4 @@
     href: iot-security-architecture.md
   - name: Secure deployment
     href: iot-security-deployment.md 
+
diff --git a/articles/iot-hub/TOC.yml b/articles/iot-hub/TOC.yml
@@ -434,14 +434,16 @@
           href: /azure/azure-maps
         - name: Time Series Insights
           href: /azure/time-series-insights
-    - name: IoT Edge
+    - name: Edge solutions
       items:
         - name: Azure IoT Edge
           href: /azure/iot-edge
         - name: IoT Device SDKs
           href: /azure/iot-hub/iot-hub-devguide-sdks#azure-iot-device-sdks
 - name: Resources
   items:
+    - name: Support and help options
+      href: /azure/iot-fundamentals/iot-support-help
     - name: Azure IoT Samples for C# (.NET)
       href: https://azure.microsoft.com/resources/samples/azure-iot-samples-csharp/
     - name: Azure IoT Samples for Node.js
diff --git a/articles/iot-pnp/TOC.yml b/articles/iot-pnp/TOC.yml
@@ -105,9 +105,13 @@
       href: /azure/azure-maps
     - name: Time Series Insights
       href: /azure/time-series-insights
-  - name: IoT Edge
+  - name: Edge solutions
     items:
     - name: Azure IoT Edge
       href: /azure/iot-edge
     - name: IoT Device SDKs
       href: /azure/iot-hub/iot-hub-devguide-sdks#azure-iot-device-sdks
+- name: Resources
+  items:
+  - name: Support and help options
+    href: /azure/iot-fundamentals/iot-support-help
diff --git a/articles/time-series-insights/TOC.yml b/articles/time-series-insights/TOC.yml
@@ -137,6 +137,8 @@
       href: https://github.com/microsoft/tsiclient/blob/master/docs/API.md
 - name: Resources
   items:
+  - name: Support and help options
+    href: /azure/iot-fundamentals/iot-support-help
   - name: Customer data requests
     href: time-series-insights-customer-data-requests.md
   - name: Azure roadmap
