Merge pull request #300424 from ProfessorKendrick/troubleshoot-updates

PMEds28 · web-flow · commit 85acbb4e1e20 · 2025-05-29T09:40:27.000+01:00
[Liftr] get support for observability partners
diff --git a/articles/partner-solutions/datadog/.openpublishing.redirection.partner-solutions-datadog.json b/articles/partner-solutions/datadog/.openpublishing.redirection.partner-solutions-datadog.json
@@ -0,0 +1,9 @@
+{
+    "redirections": [
+        {
+            "source_path_from_root": "/articles/partner-solutions/datadog/get-support.md",
+            "redirect_url": "/azure/partner-solutions/datadog/overview",
+            "redirect_document_id": false
+        }
+    ]
+}
diff --git a/articles/partner-solutions/datadog/get-support.md b/articles/partner-solutions/datadog/get-support.md
diff --git a/articles/partner-solutions/datadog/manage.md b/articles/partner-solutions/datadog/manage.md
@@ -87,7 +87,7 @@ To monitor multiple subscriptions:
 
 Once the subscription is added, the status changes to *Active*.  
 
-### Remove subscriptions from a Datadog resource
+### Remove subscriptions
 
 To unlink subscriptions from a Datadog resource:
 
@@ -120,30 +120,32 @@ You can install Datadog agents on virtual machines, App Service extensions, Azur
 > [!IMPORTANT]
 > If a default key isn't selected, your Datadog agent installation fails. See [API keys](#api-keys).
 
-### Virtual machines
+#### [Virtual machines](#tab/virtual-machines)
 
 To monitor resources for virtual machines, select **Datadog organization configurations > Virtual machine agent** from the Resource pane.
 
 [!INCLUDE [agent](../includes/agent.md)]
 
-### App Service
+#### [App Service](#tab/app-service)
 
 To monitor resources for App Service, select **Datadog organization configurations > App Service extension** from the Resource pane.
 
 [!INCLUDE [agent](../includes/agent.md)]
 
-### Azure Kubernetes Services
+#### [Azure Kubernetes Services](#tab/azure-kubernetes-services)
 
 To monitor resources Azure Kubernetes Services, select **Datadog organization configurations > Azure Kubernetes Services** from the Resource pane.
 
 [!INCLUDE [agent](../includes/agent.md)]
 
-### Azure Arc Machines
+#### [Azure Arc Machines](#tab/azure-arc-machines)
 
 To monitor resources for Azure Arc Machines, select **Datadog organization configurations > Azure Arc Machines** from the Resource pane.
 
 [!INCLUDE [agent](../includes/agent.md)]
 
+---
+
 ## Reconfigure single sign-on
 
 [!INCLUDE [reconfigure-sso](../includes/reconfigure-sso.md)]
@@ -167,6 +169,14 @@ To stop sending logs and metrics from Azure to Datadog:
 
 [!INCLUDE [delete-resource](../includes/delete-resource.md)]
 
+## Get support
+
+Contact [Datadog](https://www.datadoghq.com/support) for customer support. 
+
+You can also request support in the Azure portal from the [resource overview](#resource-overview).  
+
+Select **Support + Troubleshooting** > **New support request** from the Resource pane. 
+
 ## Related content
 
 - [Troubleshooting Datadog solutions](troubleshoot.md)
diff --git a/articles/partner-solutions/datadog/toc.yml b/articles/partner-solutions/datadog/toc.yml
@@ -22,7 +22,7 @@ items:
   - name: Troubleshoot
     items:
     - name: Get support
-      href: get-support.md
+      href: https://www.datadoghq.com/support
     - name: Fix common errors
       href: troubleshoot.md
 - name: Reference
diff --git a/articles/partner-solutions/dynatrace/.openpublishing.redirection.partner-solutions-dynatrace.json b/articles/partner-solutions/dynatrace/.openpublishing.redirection.partner-solutions-dynatrace.json
@@ -33,7 +33,12 @@
         {
             "source_path_from_root": "/articles/partner-solutions/dynatrace/dynatrace-get-support.md",
             "redirect_url": "/azure/partner-solutions/dynatrace/support",
-            "redirect_document_id": true
+            "redirect_document_id": false
+        },
+        {
+            "source_path_from_root": "/articles/partner-solutions/dynatrace/support.md",
+            "redirect_url": "/azure/partner-solutions/dynatrace/overview",
+            "redirect_document_id": false
         },
         {
             "source_path_from_root": "/articles/partner-solutions/dynatrace/dynatrace-troubleshoot.md",
diff --git a/articles/partner-solutions/dynatrace/manage.md b/articles/partner-solutions/dynatrace/manage.md
@@ -57,7 +57,7 @@ To view the list of resources emitting logs to Dynatrace, select **Dynatrace env
 
 You can install Dynatrace OneAgents on virtual machines, App Service extensions, and Azure Arc Machines.
 
-### Virtual Machines
+#### [Virtual machines](#tab/virtual-machines)
 
 To monitor resources for virtual machines, select **Dynatrace environment config > Virtual Machines** from the Resource pane.
 
@@ -68,18 +68,20 @@ To monitor resources for virtual machines, select **Dynatrace environment config
 
 [!INCLUDE [agent](../includes/agent.md)]
 
-### App Service
+#### [App Service](#tab/app-service)
 
 To monitor resources for App Service, select **Dynatrace environment config > App Service** from the Resource pane.
 
 [!INCLUDE [agent](../includes/agent.md)]
  
-### Azure Arc Machines
+#### [Azure Arc Machines](#tab/azure-arc-machines)
 
 To monitor resources for Azure Arc Machines, select **Dynatrace environment config > Azure Arc Machines** from the Resource pane.
 
 [!INCLUDE [agent](../includes/agent.md)]
 
+---
+
 ## Reconfigure single sign-on
 
 [!INCLUDE [reconfigure-sso](../includes/reconfigure-sso.md)]
@@ -88,6 +90,15 @@ To monitor resources for Azure Arc Machines, select **Dynatrace environment conf
 
 [!INCLUDE [delete-resource](../includes/delete-resource.md)]
 
+
+## Get support
+
+Contact [Dynatrace](https://support.dynatrace.com/) for customer support. 
+
+You can also request support in the Azure portal from the [resource overview](#resource-overview).  
+
+Select **Support + Troubleshooting** from the Resource pane, then choose the link to [log a support request in the Dynatrace portal](https://support.dynatrace.com/).
+
 ## Related content
 
 - [Troubleshooting Dynatrace integration with Azure](dynatrace-troubleshoot.md).
diff --git a/articles/partner-solutions/dynatrace/support.md b/articles/partner-solutions/dynatrace/support.md
diff --git a/articles/partner-solutions/dynatrace/toc.yml b/articles/partner-solutions/dynatrace/toc.yml
@@ -23,7 +23,7 @@ items:
   - name: Troubleshoot
     items:
     - name: Get support
-      href: support.md
+      href: https://support.dynatrace.com/
     - name: Fix common errors
       href: troubleshoot.md
 - name: Reference
diff --git a/articles/partner-solutions/elastic/.openpublishing.redirection.partner-solutions-elastic.json b/articles/partner-solutions/elastic/.openpublishing.redirection.partner-solutions-elastic.json
@@ -0,0 +1,9 @@
+{
+    "redirections": [
+        {
+            "source_path_from_root": "/articles/partner-solutions/elastic/get-support.md",
+            "redirect_url": "/azure/partner-solutions/elastic/overview",
+            "redirect_document_id": false
+        }
+    ]
+}
diff --git a/articles/partner-solutions/elastic/get-support.md b/articles/partner-solutions/elastic/get-support.md
diff --git a/articles/partner-solutions/elastic/manage.md b/articles/partner-solutions/elastic/manage.md
@@ -97,7 +97,7 @@ To monitor resources for virtual machines, select **Elastic deployment configura
 
 ## Connect Azure OpenAI service with Elastic
 
-To configure Azure Open AI, select **Elastic deployment configuration > Azure OpenAI configuration**. 
+To configure Azure OpenAI, select **Elastic deployment configuration > Azure OpenAI configuration**. 
 
 1. From the working pane's command bar, select **Add**. 
 
@@ -154,6 +154,14 @@ You can easily manage the corresponding Elastic deployments or Azure resources u
 > - A single Azure Marketplace SaaS unifies billing for multiple Elastic deployments. 
 > - If you wish to completely stop billing for the marketplace SaaS, delete all linked Elastic deployments (created from Azure or Elastic portal). 
 
+## Get support
+
+Contact [Elastic](https://cloud.elastic.co/help) for customer support.
+
+You can also request support in the Azure portal from the [resource overview](#resource-overview).  
+
+Select **Support + Troubleshooting** > **New support request** from the Resource pane. 
+
 ## Related content
 
 - [Troubleshooting Elastic integration with Azure](troubleshoot.md)
diff --git a/articles/partner-solutions/elastic/toc.yml b/articles/partner-solutions/elastic/toc.yml
@@ -17,7 +17,7 @@ items:
   - name: Troubleshoot
     items:
     - name: Get support
-      href: get-support.md
+      href: https://cloud.elastic.co/help
     - name: Fix common errors
       href: troubleshoot.md
 - name: Reference
diff --git a/articles/partner-solutions/new-relic/.openpublishing.redirection.partner-solutions-new-relic.json b/articles/partner-solutions/new-relic/.openpublishing.redirection.partner-solutions-new-relic.json
@@ -18,7 +18,12 @@
         {
             "source_path_from_root": "/articles/partner-solutions/new-relic/new-relic-get-support.md",
             "redirect_url": "/azure/partner-solutions/new-relic/support",
-            "redirect_document_id": true
+            "redirect_document_id": false
+        },
+        {
+            "source_path_from_root": "/articles/partner-solutions/new-relic/support.md",
+            "redirect_url": "/azure/partner-solutions/new-relic/overview",
+            "redirect_document_id": false
         },
         {
             "source_path_from_root": "/articles/partner-solutions/new-relic/new-relic-troubleshoot.md",
diff --git a/articles/partner-solutions/new-relic/manage.md b/articles/partner-solutions/new-relic/manage.md
@@ -173,6 +173,14 @@ You can install New Relic agents on Virtual Machine, Virtual Machine Scale Set,
 > [!NOTE]
 > If you have other New Relic resources linked to the New Relic account, billing for those other resources continues through Azure Marketplace.
 
+## Get support
+
+Contact [New Relic](https://support.newrelic.com/) for customer support. 
+
+You can also request support in the Azure portal from the [resource overview](#resource-overview).  
+
+Select **Support + Troubleshooting** from the Resource pane, then choose the link to [log a support request in the New Relic portal](https://support.newrelic.com/).
+
 ## Next steps
 
 - [Troubleshoot Azure Native New Relic Service](troubleshoot.md)
diff --git a/articles/partner-solutions/new-relic/support.md b/articles/partner-solutions/new-relic/support.md
diff --git a/articles/partner-solutions/new-relic/toc.yml b/articles/partner-solutions/new-relic/toc.yml
@@ -14,10 +14,12 @@ items:
   items:
   - name: Manage
     href: manage.md
-  - name: Fix common errors
-    href: troubleshoot.md
-  - name: Get support
-    href: support.md
+  - name: Troubleshoot
+    items:
+    - name: Get support
+      href: https://support.newrelic.com/
+    - name: Fix common errors
+      href: troubleshoot.md
 - name: Reference
   items:
   - name: REST API
diff --git a/articles/partner-solutions/new-relic/troubleshoot.md b/articles/partner-solutions/new-relic/troubleshoot.md
@@ -45,7 +45,3 @@ New Relic manages the APIs for creating and managing resources, and for the stor
 If logs are being emitted and diagnostic settings remain active on monitored resources even after the New Relic resource is disabled or tag rules were modified to exclude certain resources, it's likely that there's a delete lock applied to the resources or the resource group containing the resource. This lock prevents the cleanup of the diagnostic settings, and hence, logs continue to be forwarded for those resources. To resolve the issue, remove the delete lock from the resource or the resource group. If the lock is removed after the New Relic resource is deleted, the diagnostic settings have to be cleaned up manually to stop log forwarding.
 
 [!INCLUDE [diagnostic-settings](../includes/diagnostic-settings.md)]
-
-## Next steps
-
-- [Get support for Azure Native New Relic Service](support.md)

Original file line number	Diff line number	Diff line change
`@@ -33,7 +33,12 @@`
`33`	`33`	`{`
`34`	`34`	`"source_path_from_root": "/articles/partner-solutions/dynatrace/dynatrace-get-support.md",`
`35`	`35`	`"redirect_url": "/azure/partner-solutions/dynatrace/support",`
`36`		`- "redirect_document_id": true`
	`36`	`+ "redirect_document_id": false`
	`37`	`+ },`
	`38`	`+ {`
	`39`	`+ "source_path_from_root": "/articles/partner-solutions/dynatrace/support.md",`
	`40`	`+ "redirect_url": "/azure/partner-solutions/dynatrace/overview",`
	`41`	`+ "redirect_document_id": false`
`37`	`42`	`},`
`38`	`43`	`{`
`39`	`44`	`"source_path_from_root": "/articles/partner-solutions/dynatrace/dynatrace-troubleshoot.md",`