Merge pull request #108419 from spelluru/labsupport0319

support info

Author: Kellylorenebaker

articles/lab-services/classroom-labs/TOC.yml

@@ -70,6 +70,8 @@
       href: how-to-configure-firewall-settings.md
     - name: Specify Marketplace images for labs 
       href: specify-marketplace-images.md
+    - name: Specify support information (lab account owner)
+      href: lab-account-owner-support-information.md
   - name: Create and configure classroom labs (instructor)
     items:        
     - name: Create and manage classroom labs
@@ -100,6 +102,8 @@
         href: how-to-enable-nested-virtualization-template-vm-using-script.md
     - name: Prepare a Windows template VM
       href: how-to-prepare-windows-template.md
+    - name: View support information (instructor)
+      href: lab-creator-support-information.md      
   - name: Connect to VMs in classroom labs (student)
     items:        
     - name: Access classroom labs
@@ -109,7 +113,9 @@
     - name: Connect to a VM from Mac using RDP
       href: connect-virtual-machine-mac-rdp.md
     - name: Set or reset passwords for virtual machines 
-      href: how-to-set-virtual-machine-passwords-student.md        
+      href: how-to-set-virtual-machine-passwords-student.md 
+    - name: View support information (student)
+      href: lab-user-support-information.md             
 - name: Reference
   items:
   - name: REST API

articles/lab-services/classroom-labs/lab-account-owner-support-information.md

@@ -0,0 +1,39 @@
+---
+title: Azure Lab Services - set up support information (lab account owner)
+description: Describes how a lab account owner can set support contact information. Lab creators and lab users can view and use it to get help. 
+author: spelluru
+
+ms.author: spelluru
+ms.date: 02/14/2020
+ms.topic: how-to
+ms.service: lab-services
+---
+# Set up support information (lab account owner in Azure Lab Services)
+This article explains how you (as a lab account owner) can specify support information that lab creators (instructors) and lab users (students) can use to get help if they run into any technical issues with using the lab account or lab. 
+
+The support information includes:
+
+- URL
+- Email
+- Phone
+- Additional instructions 
+
+## Specify support information
+1. Sign in to [Azure portal](https://portal.azure.com).
+2. In the search bar, enter **Lab Services**, and select **Lab Services** in the search results. 
+3. Select your lab account from the list of lab accounts. 
+4. Switch to the **Internal support** page, do the following steps:
+    1. Enter the **support URL**. 
+	 2. Enter the **support email**. 
+	 3. Enter the **support phone**.
+	 4. Enter detailed **support instructions** (optional). Lab owners and users will see this text along with the support contact information. URLs will be automatically turned into links. 
+	 5. Select **Save** on the toolbar.
+
+	     ![Internal support page](../media/lab-account-owner-support-information/internal-support-page.png)		
+
+
+## Next steps
+See the following articles:
+
+- [View contact information (lab creator)](lab-creator-support-information.md)
+- [View contact information (lab user)](lab-user-support-information.md)

articles/lab-services/classroom-labs/lab-creator-support-information.md

@@ -0,0 +1,33 @@
+---
+title: Azure Lab Services - view support information (lab creator)
+description: This article explains how lab creators can view support information that they can use to get help. 
+author: spelluru
+
+ms.author: spelluru
+ms.date: 02/14/2020
+ms.topic: how-to
+ms.service: lab-services
+---
+# View support information (lab creator in Azure Lab Services)
+This article explains how you (as a lab creator) can view the following support information:
+
+- URL
+- Email
+- Phone
+- Additional instructions
+
+You can use this information to get help when you run into any technical issues while creating a lab in a lab account.
+
+ 
+## View support information
+1. Sign in to [Azure Lab Services portal](https://labs.azure.com).
+2. Select question mark (**?**) at the top-right corner of the page. 
+3. Confirm that you see links to the **view support website**, **email support**, and **support phone number**.
+
+    ![View support information](../media/lab-creator-support-information/support-information.png)
+
+## Next steps
+See the following article to learn about how a lab user views the support contact information:
+
+- [View contact information (lab user)](lab-user-support-information.md)
+- [Specify contact information (lab account owner)](lab-account-owner-support-information.md)

articles/lab-services/classroom-labs/lab-user-support-information.md

@@ -0,0 +1,39 @@
+---
+title: Azure Lab Services - view support information (lab user)
+description: This article explains how a lab user or instructor can view support information that he/she can use to get help. 
+author: spelluru
+
+ms.author: spelluru
+ms.date: 02/14/2020
+ms.topic: how-to
+ms.service: lab-services
+---
+# View support information (lab user in Azure Lab Services)
+This article explains how you (as a lab user) can view the following support information:
+
+- URL
+- Email
+- Phone
+- Additional instructions
+
+You can use this information to get help when you run into any technical issues while using a lab in a lab account.
+
+ 
+## View support information
+1. Sign in to [Azure Lab Services portal](https://labs.azure.com).
+2. Select the **lab or virtual machine** for which you need help, and select **?** at the top-right corner of the page. 
+3. Confirm that you see links to the **view support website**, **email support**, and **support phone number**.
+
+    ![View support information](../media/lab-user-support-information/support-information.png)
+4. You can view support contact information for another lab by switching to that lab in the drop-down list. 
+
+    ![Switch to another lab](../media/lab-user-support-information/switch-another-lab.png)
+5. Now, you see the support contact information for the other lab. 
+
+    ![Other lab's support information](../media/lab-user-support-information/second-lab-support-information.png)
+
+## Next steps
+See the following article to learn about how a lab user views the support contact information:
+
+- [How a lab account owner can set support contact information](lab-account-owner-support-information.md)
+- [How a lab creator can view support contact information](lab-creator-support-information.md)