Merge pull request #264131 from suzuber/suzuber/update-oracle-database-azure-support

Update oracle-database-support.md

Author: Jill Grant

articles/oracle/oracle-db/oracle-database-support.md

@@ -6,7 +6,7 @@ ms.service: virtual-machines
 ms.subservice: oracle
 ms.collection: linux
 ms.topic: article
-ms.date: 12/12/2023
+ms.date: 1/24/2024
 ms.custom: engagement-fy23
 ms.author: jacobjaygbay
 ---
@@ -15,18 +15,6 @@ ms.author: jacobjaygbay
 
 In this article, you learn how to get information and support for Oracle Database@Azure.
 
-## Azure Support scope and contact information
-
-Azure Support is your first line of support for all Oracle Database@Azure issues. Get help in the **Help + support** section of the Azure portal. Create an Azure support request for your issue, as you do with other Azure services.
-
-Azure provides support for the following, collaborating with OCI as needed:
-
-- Virtual networking issues including those involving network address translation \(NAT\), firewalls, DNS and traffic management, and delegated Azure subnets.
-- Bastion and virtual machine (VM) issues including database host connection, software installation, latency, and host performance.
-- VM metrics, database logs, database events
-
-See [Contact Microsoft Azure Support](https://support.microsoft.com/topic/contact-microsoft-azure-support-2315e669-8b1f-493b-5fb1-d88a8736ffe4) in the Azure documentation for information on Azure support.
-
 ## Oracle Support scope and contact information 
 
 Oracle Support can help you with the following types of Oracle Database@Azure issues:
@@ -50,6 +38,16 @@ If you contact Oracle Support, be sure to tell your Oracle Support agent that yo
 
 You can also submit a question to the Oracle Database@Azure forum in Oracle's [Cloud Customer Connect](https://community.oracle.com/customerconnect/categories/oracle-cloud-infrastructure-and-platform) community. This option is available to all customers.
 
+## Azure Support scope and contact information
+
+Azure provides support for the following, collaborating with OCI as needed:
+
+- Virtual networking issues including those involving network address translation (NAT), firewalls, DNS and traffic management, and delegated Azure subnets.
+- Bastion and virtual machine (VM) issues including database host connection, software installation, latency, and host performance.
+- VM metrics, database logs, database events.
+
+See [Contact Microsoft Azure Support](https://support.microsoft.com/topic/contact-microsoft-azure-support-2315e669-8b1f-493b-5fb1-d88a8736ffe4) in the Azure documentation for information on Azure support.
+
 ## Next steps
 
 - [Overview - Oracle Database@Azure](database-overview.md)