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Copy file name to clipboardExpand all lines: articles/cost-management-billing/troubleshoot-subscription/troubleshoot-azure-sign-up.md
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@@ -7,7 +7,7 @@ ms.reviewer: amberb
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ms.service: cost-management-billing
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ms.subservice: billing
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ms.topic: troubleshooting
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ms.date: 01/22/2025
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ms.date: 02/05/2025
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ms.author: banders
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---
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@@ -43,7 +43,7 @@ When you initially sign up for Azure, you have to provide some information about
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- Your country/region
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- First name
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- Last name
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- Last or family name
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- Email address
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- Phone number
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- Credit card information
@@ -65,7 +65,7 @@ How about InPrivate browsing?
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#### Free trial isn't available
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Have you used an Azure subscription in the past? The Azure Terms of Use agreement limits free trial activation only for a user that's new to Azure. If you have had any other type of Azure subscription, you can't activate a free trial. Consider signing up for a [Pay-As-You-Go subscription](https://azure.microsoft.com/offers/ms-azr-0003p/).
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Did you have an Azure subscription in the past? The Azure Terms of Use agreement limits free trial activation only for a user that's new to Azure. If you had any other type of Azure subscription, you can't activate a free trial. Consider signing up for a [pay-as-you-go subscription](https://azure.microsoft.com/offers/ms-azr-0003p/).
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#### You see the message 'You are not eligible for an Azure subscription'
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- Double-check the phone number that you enter, including the country code that you select in the drop-down menu.
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- If your phone doesn't receive text messages (SMS), try the **Call me** option.
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>[!NOTE]
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> - Azure uses phone authentication to help identify you during the sign-up process. Azure doesn’t support every country or region for sign-up. If your country/region doesn’t appear in the Country code list, you can’t sign up.
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>- If you have problems validating your phone number, you can try to sign up with a different phone number capable of receiving SMS messages.
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## Identity verification by card
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:::image type="content" border="true" source="./media/troubleshoot-azure-sign-up/3.png" alt-text="Screenshot showing identity verification by card.":::
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#### Credit card form doesn't support my billing address
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Your billing address must be in the country/region that you select in the **About you** section. Verify that you have selected the correct country/region.
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Your billing address must be in the country/region that you select in the **About you** section. Verify that you selected the correct country/region.
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#### Progress bar hangs in identity verification by card section
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