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Merge pull request #190709 from ProbablePrime/rifox/subscription-eligibility-page-fixes
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‎articles/communication-services/concepts/numbers/number-types.md

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services: azure-communication-services
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ms.author: sadas
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ms.date: 11/28/2021
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ms.date: 03/04/2022
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ms.topic: conceptual
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ms.service: azure-communication-services
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---
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# Number Types
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# Number types
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Azure Communication Services allows you to use phone numbers to make voice calls and send SMS messages with the public-switched telephone network (PSTN). In this document, we'll review the phone number types, region availability, and use cases for planning your telephony and SMS solution using Communication Services.
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## Available Options
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## Available options
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Azure Communication Services offers three types of Numbers: Toll-Free, Local, and Short Codes.
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- **To send or receive an SMS**, choose a Toll-Free Number or a Short Code
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- **To make or receive phone calls**, choose a Toll-Free Number or a Local Number
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- **To send or receive an SMS**, choose a Toll-Free Number or a Short Code
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- **To make or receive phone calls**, choose a Toll-Free Number or a Local Number
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The table below summarizes these number types with supported capabilities:
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|Type |Example|Send SMS | Receive SMS |Make Calls |Receive Calls|Typical Use Case|Restrictions|
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|:-------------|:-------------|:-------------:|:-------------:|:-------------:|:-------------:|:-------------|:-------------|
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|[Toll-Free](../../quickstarts/telephony/get-phone-number.md)|+1 (8AB) XYZ PQRS|X |X |X |X |Receive calls on IVR bots, SMS Notifications|SMS in US only|
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|[Local (Geographic)](../../quickstarts/telephony/get-phone-number.md)|+1 (ABC) XYZ PQRS| | |X |X |Geography Specific Number|Calling Only|
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|[Short-Codes](../../quickstarts/sms/apply-for-short-code.md)|ABC-XYZ|X |X | | |High-velocity SMS|SMS only|
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| Type | Example | Send SMS | Receive SMS | Make Calls | Receive Calls | Typical Use Case | Restrictions |
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| :-------------------------------------------------------------------- | :---------------- | :------: | :---------: | :--------: | :-----------: | :------------------------------------------- | :------------- |
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| [Toll-Free](../../quickstarts/telephony/get-phone-number.md) | +1 (8AB) XYZ PQRS | Yes | Yes | Yes | Yes | Receive calls on IVR bots, SMS Notifications | SMS in US only |
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| [Local (Geographic)](../../quickstarts/telephony/get-phone-number.md) | +1 (ABC) XYZ PQRS | No | No | Yes | Yes | Geography Specific Number | Calling Only |
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| [Short-Codes](../../quickstarts/sms/apply-for-short-code.md) | ABC-XYZ | Yes | Yes | No | No | High-velocity SMS | SMS only |
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## Next steps
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For additional information about getting or managing phone numbers please see the following pages:
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## Next Steps
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- Get a [Toll-Free or Local Phone Number](../../quickstarts/telephony/get-phone-number.md)
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- Get a [Short-Code](../../quickstarts/sms/apply-for-short-code.md)

‎articles/communication-services/concepts/numbers/sub-eligibility-number-capability.md

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services: azure-communication-services
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ms.author: sadas
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ms.date: 11/28/2021
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ms.date: 03/04/2022
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ms.topic: conceptual
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ms.service: azure-communication-services
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---
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# Subscription Eligibility and Number Capabilities
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# Subscription eligibility and number capabilities
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Numbers can be purchased on eligible Azure subscriptions and in geographies where Communication Services is legally eligible to provide them.
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## Subscription Eligibility
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## Subscription eligibility
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To acquire a phone number, you need to be on a paid Azure subscription. Phone numbers can't be acquired on trial accounts or by Azure free credits.
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Additional details on eligible subscription types are as follows:
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|Number Type |Eligible Azure Agreement Type|
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|:---|:---|
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|Toll-Free and Local (Geographic)|Modern Customer Agreement (Field and Customer Led), Modern Partner Agreement (CSP), Enterprise Agreement|
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|Short-Codes |Modern Customer Agreement (Field Led) and Enterprise Agreement Only|
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| Number Type | Eligible Azure Agreement Type |
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| :------------------------------- | :------------------------------------------------------------------------------------------------------- |
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| Toll-Free and Local (Geographic) | Modern Customer Agreement (Field and Customer Led), Modern Partner Agreement (CSP), Enterprise Agreement |
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| Short-Codes | Modern Customer Agreement (Field Led) and Enterprise Agreement Only |
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## Number Capabilities
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## Number capabilities
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The capabilities that are available to you depend on the country that you're operating within (your Azure billing address location), your use case, and the phone number type that you've selected. These capabilities vary by country due to regulatory requirements.
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The tables below summarize current availability:
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## Customers with US Azure Billing Addresses
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|Number|Type |Send SMS | Receive SMS |Make Calls |Receive Calls|
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|:---|:---|:---|:---|:---|:---|
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|USA (includes PR) |Toll-Free |GA |GA |GA |GA* |
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|USA (includes PR) |Local | | |GA |GA* |
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|USA |Short-Codes |Public Preview |Public Preview* | | |
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## Customers with UK Azure Billing Addresses
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|Number|Type |Send SMS | Receive SMS |Make Calls |Receive Calls|
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|:---|:---|:---|:---|:---|:---|
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|UK |Toll-Free | | |Public Preview |Public Preview* |
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|UK |Local | | |Public Preview |Public Preview* |
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|USA (includes PR) |Toll-Free |GA |GA |Public Preview |Public Preview* |
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|USA (includes PR) |Local | | |Public Preview |Public Preview* |
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## Customers with Ireland Azure Billing Addresses
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|Number|Type |Send SMS | Receive SMS |Make Calls |Receive Calls|
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|:---|:---|:---|:---|:---|:---|
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|USA (includes PR) |Toll-Free |GA |GA |GA |GA* |
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|USA (includes PR) |Local | | |GA |GA* |
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## Customers with US Azure billing addresses
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| Number | Type | Send SMS | Receive SMS | Make Calls | Receive Calls |
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| :---------------- | :---------- | :------------------- | :------------------- | :------------------- | :--------------------- |
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| USA & Puerto Rico | Toll-Free | General Availability | General Availability | General Availability | General Availability\* |
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| USA & Puerto Rico | Local | Not Available | Not Available | General Availability | General Availability\* |
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| USA | Short-Codes | Public Preview | Public Preview\* | Not Available | Not Available |
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\* Available through Azure Bot Framework and Dynamics only
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## Customers with UK Azure billing addresses
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| Number | Type | Send SMS | Receive SMS | Make Calls | Receive Calls |
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| :---------------- | :-------- | :------------------- | :------------------- | :------------- | :--------------- |
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| UK | Toll-Free | Not Available | Not Available | Public Preview | Public Preview\* |
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| UK | Local | Not Available | Not Available | Public Preview | Public Preview\* |
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| USA & Puerto Rico | Toll-Free | General Availability | General Availability | Public Preview | Public Preview\* |
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| USA & Puerto Rico | Local | Not Available | Not Available | Public Preview | Public Preview\* |
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\* Available through Azure Bot Framework and Dynamics only
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## Customers with Ireland Azure billing addresses
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| Number | Type | Send SMS | Receive SMS | Make Calls | Receive Calls |
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| :---------------- | :-------- | :------------------- | :------------------- | :------------------- | :--------------------- |
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| USA & Puerto Rico | Toll-Free | General Availability | General Availability | General Availability | General Availability\* |
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| USA & Puerto Rico | Local | Not Available | Not Available | General Availability | General Availability\* |
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\* Available through Azure Bot Framework and Dynamics only
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## Customers with Denmark Azure Billing Addresses
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|Number|Type |Send SMS | Receive SMS |Make Calls |Receive Calls|
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|:---|:---|:---|:---|:---|:---|
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|Denmark |Toll-Free | | |Public Preview |Public Preview* |
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|Denmark |Local | | |Public Preview |Public Preview* |
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***
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| Number | Type | Send SMS | Receive SMS | Make Calls | Receive Calls |
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| :------ | :-------- | :------------ | :------------ | :------------- | :--------------- |
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| Denmark | Toll-Free | Not Available | Not Available | Public Preview | Public Preview\* |
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| Denmark | Local | Not Available | Not Available | Public Preview | Public Preview\* |
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\* Available through Azure Bot Framework and Dynamics only
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## Next Steps
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In this quickstart, you learned about Subscription Eligibility and Number Capabilities for Communication Services.
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## Next steps
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For additional information about ACS' telephony options please see the following pages:
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The following documents may be interesting to you:
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- [Learn more about Telephony](../telephony/telephony-concept.md)
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- Get a Telephony capable [phone number](../../quickstarts/telephony/get-phone-number.md)

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