pencil edits

- Lines 60, 62, 66, 68, 69, 76, 78, 80: opt outs > opt-outs
- Line 80: opt out > opt-out 
- Line 95: sender Id > sender ID

Author: Stacyrch140

articles/communication-services/concepts/sms/sms-faq.md

@@ -57,16 +57,16 @@ Below is a list with examples of common URL shorteners you should avoid to maxim
 - bc.vc
 
 ## Opt-out handling
-### How does Azure Communication Services handle opt outs for toll-free numbers?
+### How does Azure Communication Services handle opt-outs for toll-free numbers?
 
-Opt outs for US toll-free numbers are mandated and enforced by US carriers and cannot be overridden. 
+Opt-outs for US toll-free numbers are mandated and enforced by US carriers and cannot be overridden. 
 - **STOP** - If a text message recipient wishes to opt out, they can send ‘STOP’ to the toll-free number. The carrier sends the following default response for STOP: *"NETWORK MSG: You replied with the word "stop", which blocks all texts sent from this number. Text back "unstop" to receive messages again."*
 - **START/UNSTOP** - If the recipient wishes to resubscribe to text messages from a toll-free number, they can send ‘START’ or ‘UNSTOP’ to the toll-free number. The carrier sends the following default response for START/UNSTOP: *“NETWORK MSG: You have replied “unstop” and will begin receiving messages again from this number.”*
 - Azure Communication Services detects STOP messages and blocks all further messages to the recipient. The delivery report will indicate a failed delivery with status message as “Sender blocked for given recipient.”
-- The STOP, UNSTOP and START messages will be relayed back to you. Azure Communication Services encourages you to monitor and implement these opt outs to ensure that no further message send attempts are made to recipients who have opted out of your communications.
+- The STOP, UNSTOP and START messages will be relayed back to you. Azure Communication Services encourages you to monitor and implement these opt-outs to ensure that no further message send attempts are made to recipients who have opted out of your communications.
 
-### How does Azure Communication Services handle opt outs for short codes?
-Azure communication service offers an opt-out management service for short codes that allows customers to configure responses to mandatory keywords STOP/START/HELP. Prior to provisioning your short code, you are asked for your preference to manage opt outs. If you opt-in to use it, the opt out management service automatically uses your responses in the program brief for Opt in/ Opt out/ Help keywords in response to STOP/START/HELP keyword. 
+### How does Azure Communication Services handle opt-outs for short codes?
+Azure communication service offers an opt-out management service for short codes that allows customers to configure responses to mandatory keywords STOP/START/HELP. Prior to provisioning your short code, you are asked for your preference to manage opt-outs. If you opt-in to use it, the opt-out management service automatically uses your responses in the program brief for Opt in/ Opt out/ Help keywords in response to STOP/START/HELP keyword. 
 
 *Example:* 
 - **STOP** - If a text message recipient wishes to opt out, they can send ‘STOP’ to the short code. Azure Communication Services sends your configured response for STOP: *"Contoso Alerts: You’re opted out and will receive no further messages."*
@@ -77,7 +77,7 @@ Azure Communication Services detects STOP messages and blocks all further messag
 
 ### How does Azure Communication Services handle opt outs for alphanumeric sender ID?
 
-Alphanumeric sender ID is not capable of receiving inbound messages or STOP messages. Azure Communication Services does not enforce or manage opt out lists for alphanumeric sender ID. You must provide customers with instructions to opt out using other channels such as, calling support, providing an opt out link in the message, or emailing support. See [messaging policy guidelines](./messaging-policy.md#how-we-handle-opt-out-requests-for-sms) for further details.
+Alphanumeric sender ID is not capable of receiving inbound messages or STOP messages. Azure Communication Services does not enforce or manage opt-out lists for alphanumeric sender ID. You must provide customers with instructions to opt out using other channels such as, calling support, providing an opt-out link in the message, or emailing support. See [messaging policy guidelines](./messaging-policy.md#how-we-handle-opt-out-requests-for-sms) for further details.
 
 ## Short codes
 ### What is the eligibility to apply for a short code?
@@ -93,7 +93,7 @@ Short codes do not fall under E.164 formatting guidelines and do not have a coun
 Once you have submitted the short code program brief application in the Azure portal, the service desk works with the aggregators to get your application approved by each wireless carrier. This process generally takes 8-12 weeks. All updates and the status changes for your applications are communicated via the email you provide in the application. For more questions about your submitted application, please email [email protected].
 
 ## Alphanumeric sender ID
-### How should an alphanumeric sender Id be formatted?
+### How should an alphanumeric sender ID be formatted?
 **Formatting guidelines**:
 - Must contain at least one letter
 - Upto 11 characters