| While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by the Microsoft Authenticator app for my security verification information. After I enter that information and return to the mail app, I get an error. What can I do? | This most-likely happens because your sign-in and your mail app are occurring across two different apps, causing the initial background sign-in process to stop working and to fail. To try to fix this, we recommend you select the **Safari** icon on the bottom right side of the screen while signing in to your mail app. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. |
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