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Update articles/communication-services/concepts/voice-video-calling/includes/user-facing-diagnostics-web.md
Co-authored-by: Victor Chapel <[email protected]>
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articles/communication-services/concepts/voice-video-calling/includes/user-facing-diagnostics-web.md

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@@ -59,7 +59,7 @@ The following user-facing diagnostics are available:
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| Name | Description | Possible values | Use cases | Mitigation steps |
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| --------------------------- | -------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
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| cameraFreeze | Camera stops producing frames for more than 5 seconds. | - Set to `True` when the local video stream is frozen. This diagnostic means that the remote side is seeing your video frozen on their screen or it means that the remote participants are not rendering your video on their screen. <br/> - Set to `False` when the freeze ends and users can see your video as per normal. | The Camera was lost during the call or bad network caused the camera to freeze. | When value is set to `True`, consider giving notification to end user that the remote participant network might be bad - possibly suggest that they turn-off their camera to conserve bandwidth. For more information, see [Network bandwidth requirement](../network-requirements.md#network-bandwidth) section on needed internet abilities for an Azure Communication Services call. |
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| cameraFreeze | Camera stops producing frames for more than 5 seconds. | - Set to `True` when the local video stream is frozen. This diagnostic means that the remote side is seeing your video frozen on their screen or it means that the remote participants are not rendering your video on their screen. <br/> - Set to `False` when the freeze ends and users can see your video as per normal. | The Camera was lost during the call, or bad network caused the camera to freeze. | When value is set to `True`, consider giving notification to end user that the remote participant network might be bad. Suggest that the user turn off their camera to conserve bandwidth. For more information, see [Network bandwidth requirement](../network-requirements.md#network-bandwidth) section on needed internet abilities for an Azure Communication Services call. |
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| cameraStartFailed | Generic camera failure. | - Set to `True` when we fail to start sending local video because the camera device may have been disabled in the system or it is being used by another process~. <br/> - Set to `False` when selected camera device successfully sends local video again. | Camera failures | When value is set to `True`, give visual notification to end user that their camera failed to start. |
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| cameraStartTimedOut | Common scenario where camera is in bad state. | - Set to `True` when camera device times out to start sending video stream. <br/> - Set to `False` when selected camera device successfully sends local video again. | Camera failures | When value is set to `True`, give visual notification to end user that their camera is possibly having problems. (When value is set back to `False` remove notification). |
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| cameraPermissionDenied | Camera permissions were denied in settings. | - Set to `True` when camera permission is denied from the system settings (video). <br/> - Set to `False` on successful stream acquisition. <br> Note: This diagnostic only works on macOS Chrome. | Camera permissions are disabled in the settings. | When value is set to `True`, give visual notification to end user that they did not enable permission to use camera for an Azure Communication Services call. |

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