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Copy file name to clipboardExpand all lines: articles/operator-nexus/howto-replace-network-devices.md
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@@ -51,7 +51,7 @@ To ensure a smooth and timely RMA process, verify the following prerequisites be
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- This action is required to successfully download and stage the necessary image files.
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## Device Types Supported
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## Device types supported
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- Customer Edge (CE)
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- Top of Rack (TOR)
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## Steps to replace a device
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1. Disable administrative state.
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### Step 1 : Disable administrative state.
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Use the following command to disable the administrative state of the device:
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This action sets the following states:
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- Device Administrative State: Disabled
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- Device Administrative State: Disabled
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- Fabric Administrative State: EnabledDegraded
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- Fabric Administrative State: EnabledDegraded
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> Note:
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> This action is not permitted by the service, if any of the following operations are in progress at the fabric level:<br> - Device upgrade<br> - Configuration push<br> - Secret or certificate updates<br>Administrative lock<br> - Terminal Server (TS) reprovisioning.
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> This action is not permitted by the service, if any of the following operations are in progress at the fabric level:
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> - Device upgrade
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> - Configuration push
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> - Secret or certificate updates
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> - Administrative lock
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> - Terminal Server (TS) reprovisioning.
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2. Update the serial number.
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### Step 2 : Update the serial number.
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Execution Conditions:
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- Device Administrative State must be `Disabled`
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- Fabric Administrative State must be `EnabledDegraded`
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- Device Administrative State must be `Disabled`
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- Fabric Administrative State must be `EnabledDegraded`
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Once the replacement device is physically installed, update its serial number in the fabric resource:
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Error Recovery Guidance:
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- If RMA fails due to an incorrect serial number, repatching is allowed without a support ticket.
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- If RMA fails due to an incorrect serial number, repatching is allowed without a support ticket.
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- If validation fails after device bootstrap, the system returns the status: Device Unable to Boot Up - Failed.
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- If validation fails after device bootstrap, the system returns the status: Device Unable to Boot Up - Failed.
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This action performs the following tasks:
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- Update serial number stored in Azure ARM resource
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- Update serial number stored in Azure ARM resource
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- Keeps the device in Disabled state
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- Keeps the device in Disabled state
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3. Ensure device is in ZTP Mode.
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### Step 3 : Ensure device is in ZTP Mode.
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Verify that the replacement device is in ZTP mode. If not, configure the device for ZTP before continuing.
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This action sets the following states:
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- Device Administrative State: UnderMaintenance
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- Device Administrative State: UnderMaintenance
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- Fabric Administrative State: EnabledDegraded
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- Fabric Administrative State: EnabledDegraded
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The device boots into its base configuration using the maintenance profile. This condition applies only to TOR and CE device types.
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4. Set RMA State.
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### Step 4 : Set RMA State.
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Initiate the RMA process using the following command:
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- Retry the operation if there's transient failures until success is confirmed.
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5. Refresh configuration
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### Step 5 : Refresh configuration
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This step pushes the latest configuration to the device after it enters maintenance mode (applicable only for CE and TOR).
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