Merge pull request #277526 from arunkp89/patch-2

Update redhat-extended-lifecycle-support.md

Author: v-regandowner

articles/virtual-machines/workloads/redhat/redhat-extended-lifecycle-support.md

@@ -1,56 +1,85 @@
 ---
-title: Red Hat Enterprise Linux Extended Lifecycle Support
-description: Learn about adding Red Hat Enterprise Extended Lifecycle support add on
-author: mathapli
+title: Red Hat Enterprise Linux Extended Life Cycle Support
+description: Learn about adding Red Hat Enterprise Extended Life Cycle Support Add-on
+author: arukum
 ms.service: virtual-machines
 ms.subservice: redhat
-ms.custom: linux-related-content
+ms.custom: linux-related-content, references_regions
 ms.collection: linux
 ms.topic: article
-ms.date: 04/16/2020
-ms.author: mathapli
+ms.date: 06/12/2024
+ms.author: arukum
+
 ---
 
-# Red Hat Enterprise Linux (RHEL) Extended Lifecycle Support
+# Red Hat Enterprise Linux (RHEL) Extended Life Cycle Support
 
 **Applies to:** :heavy_check_mark: Linux VMs
 
-This article provides information on Extended Lifecycle Support for the Red Hat Enterprise images:
+This article provides information on Extended Life Cycle Support for the Red Hat Enterprise images:
 * General Extended Update Support policy
 * Red Hat Enterprise Linux 6
+* Red Hat Enterprise Linux 7 
 
 ## Red Hat Enterprise Linux Extended Update Support
 
-Microsoft Azure follows the [Red Hat Enterprise Linux Lifecycle](https://access.redhat.com/support/policy/updates/errata/#:~:text=Red%20Hat%20Enterprise%20Linux%20Version%208%20and%209,Support%20Phases%20followed%20by%20an%20Extended%20Life%20Phase.). If you have valid Extend Update Support agreement from Red Hat or a Red Hat Partner you will continue to receive support on Azure, including our integrated customer support (subject to our [support terms](/troubleshoot/azure/cloud-services/support-linux-open-source-technology)).
+Microsoft Azure follows the [Red Hat Enterprise Linux Life Cycle](https://access.redhat.com/support/policy/updates/errata/#:~:text=Red%20Hat%20Enterprise%20Linux%20Version%208%20and%209,Support%20Phases%20followed%20by%20an%20Extended%20Life%20Phase.). If you have a valid Extended Update Support agreement from Red Hat or a Red Hat Partner you continue to receive support on Azure, including our integrated customer support  (subject to our [support terms](/troubleshoot/azure/cloud-services/support-linux-open-source-technology)).
 
-For Red Hat Enterprise 6 you also have the option to purchase Extended Update Support directly from Microsoft (see below).
+## Red Hat Enterprise Linux 6 Life Cycle
+Red Hat Enterprise Linux 6 will reach permanent end of maintenance (including extended support) on June 30, 2024. Upgrading to Red Hat Enterprise Linux 7 with Extended Life Cycle Support (ELS), 8 or 9. Check [FAQ: Red Hat Enterprise Linux 6 reaches End of Maintenance Phase and transitions to Extended Life Phase](https://access.redhat.com/articles/4665701) for more details on RHEL6 ELS.
 
-## Red Hat Enterprise Linux 6 Lifecycle
-Starting on 30 November 2020, Red Hat Enterprise Linux 6 will reach end of maintenance phase. The maintenance phase is followed by the Extended Life Phase. As Red Hat Enterprise Linux 6 transitions out of the Full/Maintenance Phases, it's strongly recommended upgrading to Red Hat Enterprise Linux 7, 8 or 9. If customers must stay on Red Hat Enterprise Linux 6, it's recommended to add the Red Hat Enterprise Linux Extended Life Cycle Support (ELS) Add-On.
+## Red Hat Enterprise Linux 7 Life Cycle
+Starting June 30, 2024, Red Hat Enterprise Linux 7 will reach the end of maintenance support 2 phase. The maintenance phase is followed by the Extended Life Phase. As Red Hat Enterprise Linux 7 transitions out of the Full/Maintenance Phases, upgrading to Red Hat Enterprise Linux 8 or 9. If customers must stay on Red Hat Enterprise Linux 7, it's recommended to add the Red Hat Enterprise Linux Extended Life Cycle Support (ELS) Add-On.
 
-## Steps to add Extended Lifecycle Support on Marketplace Pay-As-You-Go VMs
-1. Fill the [ELS form available here](https://aka.ms/els-form) with your contact details and subscription information of VMs you want to add ELS support for. The add-on pricing  details are available in the form as well.
-1. Azure Red Hat Enterprise Linux team will reach out to you with list of VMs for ELS support add-on within 1-2 business days. Please review the list and respond agreeing to the add-on pricing.
-1. Azure Red Hat Enterprise Linux team will share the steps to add the ELS client package to the VMs. Follow the steps, which will be provided in the email, to continue to receive software maintenance (bug and security fixes) and  support for Red Hat Enterprise Linux 6.
+## Steps to add Extended Life Cycle Support (ELS) through Azure Marketplace
+1. "ELS" can be purchased thru the following Azure Marketplace offers: 
+    - For customers outside of EMEA Regions - [Red Hat Enterprise Linux 7 Extended Life Cycle Support (ELS) by Red Hat Inc](https://azuremarketplace.microsoft.com/marketplace/apps/redhat.rh-rhel-els-7?tab=Overview) 
+    - For customers in EMEA Regions - [Red Hat Enterprise Linux 7 Extended Life Cycle Support (ELS) by Red Hat Limited](https://azuremarketplace.microsoft.com/marketplace/apps/redhat-limited.rh-rhel-els-7?tab=Overview) 
+1. "After" purchasing the SaaS offer from Marketplace, implement the steps outlined in [Enabling Red Hat Enterprise Linux 7 Extended Life-cycle Support via Cloud Marketplaces](https://access.redhat.com/articles/rhel-7-els-on-cloud) to configure the ELS add-on repos in Azure RHEL Virtual Machine.
 
 > [!Note]
-> Do not share the steps for using RHEL ELS add-on with anyone outside your organization. Reach out to [email protected] to get support or for any additional questions.
+> In Japan ELS is available thru the Azure Marketplace via private offer. Please contact Red Hat support directly to request the private offer, alternatively open a support ticket through Microsoft support.
+>
+> For other countries where this SaaS offer is not available, please contact Red Hat for options to purchase ELS [Contact Red Hat](https://www.redhat.com/en/contact) 
 
 ## Frequently Asked Questions
+> [FAQ: Red Hat Enterprise Linux 7 reaches End of Maintenance Phase and transitions to Extended Life Phase](https://access.redhat.com/articles/7005471)
+
+#### In what regions/countries is the SaaS offer available as of June 2024*?
+| Red Hat Inc. (Global)  | Red Hat Limited (EMEA)  |
+  | ---------------------- | ----------------------- |
+  | Australia<br>Brazil<br>Canada<br>Hong Kong SAR<br>India<br>Korea<br>Malaysia<br>New Zealand<br>Puerto Rico<br>Singapore<br>United States | Armenia<br>Austria<br>Belgium<br>Bulgaria<br>Croatia<br>Cyprus<br>Czechia<br>Denmark<br>Estonia<br>Finland<br>France<br>Germany<br>Greece<br>Hungary<br>Iceland<br>Ireland<br>Italy<br>Kenya<br>Latvia<br>Liechtenstein<br>Lithuania<br>Luxembourg<br>Malta<br>Monaco<br>Netherlands<br>Nigeria<br>Norway<br>Poland<br>Portugal<br>Romania<br>Saudi Arabia<br>Serbia<br>Slovakia<br>Slovenia<br>South Africa<br>Spain<br>Sweden<br>Switzerland<br>Türkiye<br>United Arab Emirates<br>United Kingdom
+
+#### Can I purchase Reserved Instance for this offer? 
+RIs (Reserved Instances) are not available.
+
+#### What if I don’t have a Red Hat account?
+An account is linked and created if necessary, during the purchasing and provisioning process. 
+
+#### I am running Red Hat Enterprise Linux 7 and can’t migrate to a later version now. What options do I have?
+Continue to run Red Hat Enterprise Linux 7 and purchase the Extended Life Cycle Support (ELS) Add-On to continue to receive limited software maintenance and technical support. Migrate to Red Hat Enterprise Linux 8 or 9 as soon as you can.
+
+#### Where is the ELS content pulled from
+Content comes from the Red Hat CDN.
+
+#### Is the offer available through Cloud Service Provider(CSP)?
+Select CSPs may be enabled for this offer per request / validation of Red Hat partner program membership. CSP customers can purchase ELS directly from Red Hat as well. Contact Red Hat directly.[Contact Red Hat](https://www.redhat.com/en/contact) 
 
-#### I'm running Red Hat Enterprise Linux 6 and can’t migrate to a later version at this time. What options do I have?
-* Continue to run Red Hat Enterprise Linux 6 and purchase the Extended Life Cycle Support (ELS) Add-On repositories to continue to receive limited software maintenance and technical support (See process to upgrade and pricing details below).
-* Migrate to Red Hat Enterprise Linux 7, 8 or 9 as soon as you can.
+#### Is the RHEL 7 ELS offer available in GovCloud?
+SaaS offers are not available in GovCloud. Contact Red Hat directly [Contact Red Hat](https://www.redhat.com/en/contact). 
 
-#### What is the additional charge for using Red Hat Enterprise Linux Extended Life Cycle Support (ELS) Add-On?
-The costs related to Extended Lifecycle support can be found with the [ELS form](https://aka.ms/els-form)
+#### Is this offer Microsoft Azure Consumption Commitment (MACC) eligible?
+Yes.
 
-#### I've deployed a VM by using custom image. How can I add Extended Lifecycle support to this VM?
-You need to contact Red Hat directly and get support directly from them.
+#### Can I use this offer for any RHEL offer / image deployed in marketplace? (For example, custom image, CIS image, subscription through reseller, etc.) 
+Yes.
 
-#### I've deployed a VM by using custom image. Can I convert this VM to a PAYG VM?
-No, you can't. The conversion isn't supported on Azure currently.
+#### What about RHEL 7 systems without ELS. Will they stop functioning? 
+They continue to run but will no longer receive security updates and support, leaving customers at risk. Azure customer support will still assist customers with Azure specific issues but may not be able to assist customers further or refer them to Red Hat without active ELS add-on.
+[FAQ: Red Hat Enterprise Linux 7 reaches End of Maintenance Phase and transitions to Extended Life Phase - Red Hat Customer Portal] (https://access.redhat.com/articles/7005471)
 
+#### Why is the SaaS offer asking for Resource Group (RG) information when purchasing? 
+Azure provides four levels of management: management groups, subscriptions, resource groups, and resources. Resource Groups are used to organize your Azure resources more effectively. If you are applying the RHEL 7 ELS offer to VMs within a Resource Group, Azure prompts you for the name of the Resource Group. The offer is applied to each of the RHEL 7 ELS VMs within it.
 
 ## Next steps