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Copy file name to clipboardExpand all lines: articles/active-directory/manage-apps/application-sign-in-other-problem-access-panel.md
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@@ -70,28 +70,28 @@ Access to My Apps can be blocked due to a problem with the user’s account. Fol
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To check if a user’s account is present, follow these steps:
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least a [User Administrator](../roles/permissions-reference.md#user-administrator).
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1. Browse to **Identity** > **Users** > **All users** >
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1. Search for the user you're interested in and **select the row** to view the details of the user.
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least a [user administrator](../roles/permissions-reference.md#user-administrator).
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1. Browse to **Identity** > **Users** > **All users**.
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1. Search for the user you're interested in and select the row to view the details of the user.
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1. Check the properties of the user object to be sure that they look as you expect and no data is missing.
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### Check a user’s account status
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To check a user’s account status, follow these steps:
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least a [User Administrator](../roles/permissions-reference.md#user-administrator).
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1. Browse to **Identity** > **Users** > **All users** >
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1.**Search** for the user you're interested in and **select the row** to select.
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least a [user administrator](../roles/permissions-reference.md#user-administrator).
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1. Browse to **Identity** > **Users** > **All users**.
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1. Search for the user you're interested in and select the row with the user's details.
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1. Select **Profile**.
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1. Under **Settings** ensure that **Block sign in** is set to **No**.
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### Reset a user’s password
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To reset a user’s password, follow these steps:
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least a [User Administrator](../roles/permissions-reference.md#user-administrator).
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1. Browse to **Identity** > **Users** > **All users** >
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1.**Search** for the user you're interested in and **select the row** to select.
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least a [user administrator](../roles/permissions-reference.md#user-administrator).
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1. Browse to **Identity** > **Users** > **All users**.
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1. Search for the user you're interested in and select the row with the user's details.
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1. Select the **Reset password** button at the top of the user pane.
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1. Select the **Reset password** button on the **Reset password** pane that appears.
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1. Copy the **temporary password** or **enter a new password** for the user.
@@ -108,8 +108,8 @@ To enable self-service password reset, follow these deployment steps:
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To check a user’s multi-factor authentication status, follow these steps:
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least a [User Administrator](../roles/permissions-reference.md#user-administrator).
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1. Browse to **Identity** > **Users** > **All users** >
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least a [user administrator](../roles/permissions-reference.md#user-administrator).
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1. Browse to **Identity** > **Users** > **All users**.
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1. Select the **Per-user MFA** button at the top of the pane.
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1. Once the **Multi-Factor Authentication** administration portal loads, ensure you are on the **Users** tab.
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1. Find the user in the list of users by searching, filtering, or sorting.
@@ -121,19 +121,19 @@ To check a user’s multi-factor authentication status, follow these steps:
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To check a user’s authentication contact info used for Multi-factor authentication, Conditional Access, Identity Protection, and Password Reset, follow these steps:
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least a [User Administrator](../roles/permissions-reference.md#user-administrator).
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1. Browse to **Identity** > **Users** > **All users** >
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1.**Search** for the user you're interested in and **select the row** to select.
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least a [user administrator](../roles/permissions-reference.md#user-administrator).
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1. Browse to **Identity** > **Users** > **All users**.
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1. Search for the user you're interested in and select the row with the user's details.
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1. Select **Authentication method** under **Manage**.
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1.**Review** the data registered for the user and update as needed.
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### Check a user’s group memberships
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To check a user’s group memberships, follow these steps:
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least a [User Administrator](../roles/permissions-reference.md#user-administrator).
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1. Browse to **Identity** > **Users** > **All users** >
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1.**Search** for the user you're interested in and **select the row** to select.
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least a [user administrator](../roles/permissions-reference.md#user-administrator).
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1. Browse to **Identity** > **Users** > **All users**.
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1. Search for the user you're interested in and select the row with the user's details.
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1. Select **Groups** to see which groups the user is a member of.
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### Check if a user has more than 999 app role assignments
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To check if a user has more than 999 app role assignments, follow these steps:
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1. Install the [**Microsoft.Graph**](https://github.com/microsoftgraph/msgraph-sdk-powershell) PowerShell module.
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2. Run `Connect-MgGraph -Scopes "User.ReadBasic.All Application.Read.All"`and sign in as at least a [User Administrator](../roles/permissions-reference.md#user-administrator)..
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1. Run `Connect-MgGraph -Scopes "User.ReadBasic.All Application.Read.All"`and sign in as at least a [User Administrator](../roles/permissions-reference.md#user-administrator)..
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1. Run `(Get-MgUserAppRoleAssignment -UserId "<user-id>" -PageSize 999).Count` to determine the number of app role assignments the user currently has granted.
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1. If the result is 999, the user likely has more than 999 app roles assignments.
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### Check a user’s assigned licenses
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To check a user’s assigned licenses, follow these steps:
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least a [User Administrator](../roles/permissions-reference.md#user-administrator).
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1. Browse to **Identity** > **Users** > **All users** >
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1.**Search** for the user you're interested in and **select the row** to select.
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least a [user administrator](../roles/permissions-reference.md#user-administrator).
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1. Browse to **Identity** > **Users** > **All users**.
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1. Search for the user you're interested in and select the row with the user's details.
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1. Select **Licenses** to see which licenses the user currently has assigned.
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### Assign a user a license
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To assign a license to a user, follow these steps:
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least a [User Administrator](../roles/permissions-reference.md#user-administrator).
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1. Browse to **Identity** > **Users** > **All users** >
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1.**Search** for the user you're interested in and **select the row** to select.
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least a [user administrator](../roles/permissions-reference.md#user-administrator).
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1. Browse to **Identity** > **Users** > **All users**.
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1. Search for the user you're interested in and select the row with the user's details.
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1. Select **Licenses** to see which licenses the user currently has assigned.
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1. Select the **Assignments** button.
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1. Select one or more licenses from the list of available products.
@@ -179,7 +179,7 @@ Deep links or User access URLs are links your users may use to access their pass
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To check if you have the correct deep link, follow these steps:
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least a [Cloud Application Administrator](../roles/permissions-reference.md#cloud-application-administrator).
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least a [Cloud Application Administrator](../roles/permissions-reference.md#cloud-application-administrator).
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