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Copy file name to clipboardExpand all lines: articles/sap/workloads/vm-extension-for-sap-new.md
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@@ -94,7 +94,7 @@ The new VM Extension for SAP uses a managed identity that's assigned to the VM t
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1. Restart SAP Host Agent
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Log on to the virtual machine on which you enabled the VM Extension for SAP and restart the SAP Host Agent if it was already installed. SAP Host Agent does not use the VM Extension until it's restarted. It currently cannot detect that an extension was installed after it was started.
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Log on to the virtual machine on which you enabled the VM Extension for SAP and restart the SAP Host Agent if it was already installed. SAP Host Agent does not use the VM Extension until it's been restarted. It currently can't detect that an extension was installed after it was started.
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### [Azure CLI](#tab/cli2)
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1. Restart SAP Host Agent
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Log on to the virtual machine on which you enabled the VM Extension for SAP and restart the SAP Host Agent if it was already installed. SAP Host Agent does not use the VM Extension until it's restarted. It currently cannot detect that an extension was installed after it was started.
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Log on to the virtual machine on which you enabled the VM Extension for SAP and restart the SAP Host Agent if it was already installed. SAP Host Agent does not use the VM Extension until it's been restarted. It currently can't detect that an extension was installed after it was started.
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---
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## <aname="configure-manually"></a>Manually configure the Azure VM extension for SAP solutions
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If you want to use Azure Resource Manager, Terraform or other tools to deploy the VM Extension for SAP, you can also deploy the VM Extension for SAP manually i.e. without using the dedicated PowerShell or Azure CLI commands.
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If you want to use Azure Resource Manager, Terraform or other tools to deploy the VM Extension for SAP, you can also deploy the VM Extension for SAP manually, that is without using the dedicated PowerShell or Azure CLI commands.
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Before deploying the VM Extension for SAP make sure to assign a user or system assigned managed identity to the virtual machine. For more information, read the following guides:
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### Run the readiness check on a Windows VM
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1. Sign in to the Azure virtual machine (using an admin account is not necessary).
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1. Sign in to the Azure virtual machine (using an admin account isn't necessary).
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1. Open a web browser and navigate to `http://127.0.0.1:11812/azure4sap/metrics`.
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1. The browser should display or download an XML file that contains the monitoring data of your virtual machine. If that is not the case, make sure that the Azure Extension for SAP is installed.
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1. The browser should display or download an XML file that contains the monitoring data of your virtual machine. If that isn't the case, make sure that the Azure Extension for SAP is installed.
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1. Check the content of the XML file. The XML file that you can access at `http://127.0.0.1:11812/azure4sap/metrics` contains all populated Azure performance counters for SAP. It also contains a summary and health indicator of the status of Azure Extension for SAP.
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1. Check the value of the **Provider Health Description** element. If the value is not **OK**, follow the instructions in chapter [Health checks][health-check].
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1. Make sure that the waagent is installed and enabled.
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a. Run `sudo ls -al /var/lib/waagent/`
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a. Run `sudo ls -al /var/lib/waagent/`
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**Expected result**: Lists the content of the waagent directory.
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b. Run `ps -ax | grep waagent`
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b. Run `ps -ax | grep waagent`
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**Expected result**: Displays one entry similar to: `python /usr/sbin/waagent -daemon`
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1. Make sure that the Azure Extension for SAP is installed and running.
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a. Run `sudo sh -c 'ls -al /var/lib/waagent/Microsoft.AzureCAT.AzureEnhancedMonitoring.MonitorX64Linux-*/'`
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a. Run `sudo sh -c 'ls -al /var/lib/waagent/Microsoft.AzureCAT.AzureEnhancedMonitoring.MonitorX64Linux-*/'`
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**Expected result**: Lists the content of the Azure Extension for SAP directory.
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1. Install SAP Host Agent as described in SAP Note [1031096], and check the output of `saposcol`.
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a. Run `/usr/sap/hostctrl/exe/saposcol -d`
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a. Run `/usr/sap/hostctrl/exe/saposcol -d`
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b. Run `dump ccm`
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b. Run `dump ccm`
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c. Check whether the **Virtualization_Configuration\Enhanced Monitoring Access** metric is **true**.
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c. Check whether the **Virtualization_Configuration\Enhanced Monitoring Access** metric is **true**.
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If you already have an SAP NetWeaver ABAP application server installed, open transaction ST06 and check whether monitoring is enabled.
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If any of these checks fail, and for detailed information about how to redeploy the extension, see [Troubleshooting][troubleshooting]
If some of the infrastructure data is not delivered correctly as indicated by the tests described in [Readiness check][readiness-check], run the health checks described in this chapter to check whether the Azure infrastructure and the Azure Extension for SAP are configured correctly.
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If some of the infrastructure data isn't delivered correctly as indicated by the tests described in [Readiness check][readiness-check], run the health checks described in this chapter to check whether the Azure infrastructure and the Azure Extension for SAP are configured correctly.
Copy file name to clipboardExpand all lines: articles/sap/workloads/vm-extension-for-sap-troubleshooting.md
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@@ -35,7 +35,7 @@ The extension is not installed. Determine whether this is a proxy issue (as desc
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The AzureEnhancedMonitoring Windows process collects performance metrics in Azure. The process gets data from several sources. Some configuration data is collected locally, and some performance metrics are read from Azure Monitor.
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If troubleshooting by using SAP Note [1999351]does not resolve the issue, open an SAP customer support message on the component BC-OP-NT-AZR for Windows or BC-OP-LNX-AZR for a Linux virtual machine. Attach the log file C:\\Packages\\Plugins\\Microsoft.AzureCAT.AzureEnhancedMonitoring.MonitorX64Windows\\<version>\\logapp.txt to the incident.
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If troubleshooting by using SAP Note [1999351]doesn't resolve the issue, open an SAP customer support message. For a Windows VM use the component BC-OP-NT-AZR or BC-OP-LNX-AZR for a Linux virtual machine. Attach the log file C:\\Packages\\Plugins\\Microsoft.AzureCAT.AzureEnhancedMonitoring.MonitorX64Windows\\<version>\\logapp.txt to the incident.
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## <aname="02783aa4-5443-43f5-bc11-7af19ebf0c36"></a>Troubleshooting for Linux
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#### The installation directory of the Azure Extension for SAP is empty
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##### Issue
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The directory /var/lib/waagent/ does not have a subdirectory for the Azure Extension for SAP.
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The directory /var/lib/waagent/ doesn't have a subdirectory for the Azure Extension for SAP.
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##### Solution
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The extension is not installed. Determine whether this is a proxy issue (as described earlier). You might need to restart the machine and/or install the VM extension again.
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### Some Azure performance counters are missing
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Performance metrics in Azure are collected by a daemon, which gets data from several sources. Some configuration data is collected locally, and some performance metrics are read from Azure Monitor.
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For a complete and up-to-date list of known issues, see SAP Note [1999351], which has additional troubleshooting information for Azure Extension for SAP.
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If troubleshooting by using SAP Note [1999351]does not resolve the issue, install the extension again as described in [Configure the Azure Extension for SAP][configure]. If the problem persists, open an SAP customer support message on the component BC-OP-NT-AZR for Windows or BC-OP-LNX-AZR for a Linux virtual machine. Attach the log file /var/lib/waagent/Microsoft.AzureCAT.AzureEnhancedMonitoring.MonitorX64Linux-<version>/logapp.txt to the incident.
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If troubleshooting by using SAP Note [1999351]doesn't resolve the issue, install the extension again as described in [Configure the Azure Extension for SAP][configure]. If the problem persists, open an SAP customer support message on the component BC-OP-NT-AZR for Windows or BC-OP-LNX-AZR for a Linux virtual machine. Attach the log file /var/lib/waagent/Microsoft.AzureCAT.AzureEnhancedMonitoring.MonitorX64Linux-<version>/logapp.txt to the incident.
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## Azure extension error codes
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Error description | Solutions |
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no auth token | More info:<br />The extension cannot obtain authentication token to access VM metrics in Azure monitor. To deliver VM metrics it needs access to VM resources like VM itself, all disks and all NICs attached to a VM<br />Solution:<br />Enable VM managed Identity and give it a reader role for a VM resource group. When you use a setup script, the script does it for you. Normally you don’t need to enable and assign VM managed identity manually. |
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no auth token | More info:<br />The extension can't obtain authentication token to access VM metrics in Azure monitor. To deliver VM metrics it needs access to VM resources like VM itself, all disks and all NICs attached to a VM<br />Solution:<br />Enable VM managed Identity and give it a reader role for a VM resource group. When you use a setup script, the script does it for you. Normally you don’t need to enable and assign VM managed identity manually. |
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