Action Groups uses two different email providers to ensure email notification delivery. The primary email provider is very resilient and quick but occasionally suffers outages. In this case, the secondary email provider handles email requests. The secondary provider is only a fallback solution. Due to provider differences, an email sent from our secondary provider may have a degraded email experience. The degradation results in slightly different email formatting and content. Since email templates differ in the two systems, maintaining parity across the two systems is not feasible. You can know that you are recieving a degraded experience, if there is a note at the top of your email notification that says:
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