grammar changes

Author: ashwinder

articles/communication-services/concepts/voice-video-calling/play-action.md

@@ -26,32 +26,32 @@ The play action can be used in many ways, below are some examples of how develop
 
 ### Announcements
 Your application might want to play some sort of announcement when a participant joins or leaves the call, to notify other users:
-- Someone has entered the meeting, so that they're aware of a new participant.
-- Someone has left the meeting, so that they're aware that a participant may have been disconnected. 
+- Someone has entered the meeting, so they're aware of a new participant.
+- Someone has left the meeting, so they're aware that a participant may have disconnected. 
 
 ### Self-serve customers
 
 In scenarios with IVRs and virtual assistants, you can use your application or bots to play audio prompts to callers, this prompt can be in the form of a menu to guide the caller through their interaction. 
 
 ### Hold music
 
-The play action can also be used to play hold music for callers. This can also be set up in a loop so that the music keeps playing till an agent is available to assist the caller. 
+The play action can also be used to play hold music for callers. You can configure the audio to be played in a loop so that the music keeps playing until an agent is available to assist the caller. 
 
 ### Playing compliance messages
 
-As part of compliance requirements in various industries, vendors are expected to play legal or compliance messages to callers, e.g. “This call will be recorded for quality purposes”. 
+As part of compliance requirements in various industries, vendors are expected to play legal or compliance messages to callers, for example “This call will be recorded for quality purposes”. 
 
 ## How the play action workflow looks
 
 ![Screenshot of flow for play action.](./play-action-flow.png)
 
 ## Known Issues/Limitations
-- Play action is not enabled to work with Teams Interoperability.
-- Play will not support loop for targeted playing. 
+- Play action isn't enabled to work with Teams Interoperability.
+- Play doesn't support loop for targeted playing. 
 
 ## What's coming up next for Play action
 
-As we invest more into this functionality, we recommend developers sign up to our TAP program that allows you to get early access to the newest feature releases. Over the coming months the play action will add in new capabilities that leverage our integration with Azure Cognitive Services to provide AI capabilities such as Text-to-Speech and fine tuning Text-to-Speech with SSML. With these you can improve customer interactions and create more personalized messages. 
+As we invest more into this functionality, we recommend developers sign up to our TAP program that allows you to get early access to the newest feature releases. Over the coming months the play action will add in new capabilities that use our integration with Azure Cognitive Services to provide AI capabilities such as Text-to-Speech and fine tuning Text-to-Speech with SSML. With these, you can improve customer interactions and create more personalized messages. 
 
 ## Next Steps
 Check out the [Play action quickstart](../../quickstarts/voice-video-calling/Play-Action.md) to learn more.