Update

Author: msmbaldwin

articles/payment-hsm/getting-started.md

@@ -14,7 +14,7 @@ ms.author: mbaldwin
 
 # Getting started with Azure Payment HSM
 
-To get started with Azure Payment PSH (preview), request access [via email](mailto:[email protected]). Upon approval, you will be provided with onboarding instructions 
+To get started with Azure Payment HSM (preview), please contact your Microsoft sales representative and request access [via email](mailto:[email protected]). Upon approval, you will be provided with onboarding instructions.
 
 ## Availability
 
@@ -40,13 +40,19 @@ Please ensure that the following information is provided:
 
 ## Support
 
-Microsoft will provide support for hardware issues, networking issues and provisioning through standard support. Support ticket can be created from Azure portal use Service Type -> Dedicated HSM (under Security category) and mention "Payment HSM" in the summary field.  All support cases in public preview will be severity 3 only.
+There is no service-level agreement (SLA) for this public preview.  Use of this service for production workloads is not supported
 
-:::image type="content" source="./media/support.png" alt-text="Screenshot of filing a support ticket for Payment HSM":::
- 
-For application-level support (client software, HSM configuration, backup etc.), contact Thales support.
+The HSM base firmware installed in public preview is Thales payShield10K base software version 1.4a 1.8.3.
 
-Customers are responsible for applying payShield security patches and upgrading payShield firmware for the allocated HSMs.
+Microsoft will provide support for hardware issues, networking issues, and provisioning issues. Support tickets can be created from the Azure portal. Select **Dedicated HSM** as the Service Type, and mention "payment HSM" in the summary field, with a severity case of B or C.
+
+Support through engineering escalation is only available during business hours: Monday - Friday, 9 AM - 5 PM PST.
+
+Thales only provides application-level support,  such as client software, HSM configuration, and backup.
+
+Customers are responsible for applying payShield security patches and upgrading payShield firmware for their provisioned HSMs. Thales payShield10K versions prior to 1.4a 1.8.3. are not supported
+
+Microsoft will apply payShield security patches to unallocated HSMs.
 
 ## Next steps
 

articles/payment-hsm/overview.md

@@ -17,7 +17,7 @@ ms.author: mbaldwin
 
 Azure Payment HSM Service is a "BareMetal" service delivered using [Thales payShield 10K payment hardware security modules (HSM)](https://cpl.thalesgroup.com/encryption/hardware-security-modules/payment-hsms/payshield-10k) to provide cryptographic key operations for real-time, critical payment transactions in the Azure cloud. Azure Payment HSM is designed specifically to help a service provider and an individual financial institution accelerate their payment system's digital transformation strategy and adopt the public cloud. It meets the most stringent security, audit compliance, low latency, and high-performance requirements by the Payment Card Industry (PCI). 
 
-Payment HSMs are provisioned and connected directly to users' virtual network, and HSMs are under users' sole administration control. HSMs can be easily provisioned as a pair of devices and configured for high availability. Users of the service utilize [Thales payShield Manager](https://cpl.thalesgroup.com/encryption/hardware-security-modules/payment-hsms/payshield-manager) for secure remote access to the HSMs as part of their OPEX-based subscription. Multiple subscription options are available to satisfy a broad range of performance and multiple application requirements that can be upgraded quickly in line with end-user business growth. Azure payment HSM service offers highest performance level 2500 CPS.
+Payment HSMs are provisioned and connected directly to users' virtual network, and HSMs are under users' sole administration control. HSMs can be easily provisioned as a pair of devices and configured for high availability. Users of the service utilize [Thales payShield Manager](https://cpl.thalesgroup.com/encryption/hardware-security-modules/payment-hsms/payshield-manager) for secure remote access to the HSMs as part of their Azure-based subscription. Multiple subscription options are available to satisfy a broad range of performance and multiple application requirements that can be upgraded quickly in line with end-user business growth. Azure payment HSM service offers highest performance level 2500 CPS.
 
 Azure Payment HSM a highly specialized service. Therefore, we recommend that you fully understand the key concepts, including [pricing](https://azure.microsoft.com/services/azure-payment-hsm/) and [support](getting-started.md#support). 
 
@@ -85,7 +85,7 @@ Benefits for existing on-prem HSM users
 
 Benefits for new payment participants
 - Avoids introduction of on-prem HSM infrastructure
-- Lowers upfront investment via the OPEX subscription model 
+- Lowers upfront investment via the Azure subscription model 
 - Offers access to latest certified hardware and software on-demand
 
 ## Glossary