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articles/azure-vmware/azure-vmware-solution-host-remediation.md

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# Azure VMware Solution Software-Defined Data Center (SDDC) maintenance best practices
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Azure VMware Solution undertakes periodic maintenance of the private cloud and this includes security patches, minor & major updates to VMware software stack. This page describes the host monitoring, remediation & recommended best practices that will help keep the private cloud ready for maintenance at all times.
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Azure VMware Solution undertakes periodic maintenance of the private cloud and this maintenance includes security patches, minor & major updates to VMware software stack. This page describes the host monitoring, remediation & recommended best practices that help keep the private cloud ready for maintenance always.
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## Host maintenance and lifecycle management
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> To receive emails related to host replacement, you need to be added to any of the following Azure Role-Based Access Control (RBAC) roles in the subscription: 'ServiceAdmin', 'CoAdmin', 'Owner', 'Contributor'.
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## Maintenance Operations Best Practices
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Azure VMware Solution undertakes periodic maintenance of the private cloud and this includes security patches, minor & major updates to VMware software stack.
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The following actions are always recommended for ensuring host maintenance operations are carried out successfully:
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- **vSAN storage utilization:** To maintain Service Level Agreement (SLA), ensure that your vSphere cluster's storage space utilization remains below 75%. If the utilization exceeds 75%, upgrades may take longer than expected or fail entirely. If your storage utilization exceeds 75%, consider adding a node to expand the cluster and prevent potential downtime during upgrades.
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- **Distributed Resource Scheduler (DRS) rules:** DRS VM-VM anti-affinity rules must be configured in a way to have at least (N+1) hosts in the cluster, where N is the number of VMs part of DRS rule.
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- **Orphaned VMs:** In the case of an orphaned virtual machine, the Virtual Machine (VM) needs to be either re-registered if possible (if it hasn't been deleted) or removed from inventory. For more information, see [Broadcom KB article](https://knowledge.broadcom.com/external/article/312831/virtual-machines-appear-as-invalid-or-or.html).
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- **SCSI shared controller:** When using SCSI bus sharing use with bus type as "Physical" for VMs. VMs connected to Virtual SCSCI controllers will be powered-off. For more information, see [Broadcom KB article](https://knowledge.broadcom.com/external/article?legacyId=2147661).
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- **Third-party VMs & applications:** For third-party VMs & applications:
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- Ensure that third-party solutions deployed on AVS are compliant and don't interfere with maintenance operations.
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- Ensure that third-party solutions deployed on Azure VMware Solution are compliant and don't interfere with maintenance operations.
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- Ensure that the VM isn’t installed with a VM-Host "Must run" DRS rule. Additionally, verify that these applications are compatible with upcoming versions of the VMware stack.
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- Consult with your solution vendor and update in advance if necessary to maintain compatibility post-upgrade.
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| EPC_DATASTORE_INACCESSIBLE | This error is encountered when any external Datastore attached to AVS Private Cloud becomes inaccessible | Follow [this article](/azure/azure-vmware/attach-azure-netapp-files-to-azure-vmware-solution-hosts?tabs=azure-portal#performance-best-practices) for the removal of any stale Datastore attached to cluster |
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| EPC_NWADAPTER_STALE | This error is encountered when connected Network interface on the Virtual Machine uses network adapter which becomes inaccessible | Follow [this KB article](https://knowledge.broadcom.com/external/article/318738/troubleshooting-the-migration-compatibil.html) for the removal of any stale N/W adapters attached to Virtual Machines |
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| EPC_SERIAL_PORT | This error is encountered when a Virtual Machine’s serial port is connected to a device that can't be accessed on the destination host. | If you're using an image file (ISO, FLP, and so on), ensure that it's accessible from all ESXi servers on the cluster. Store the files on a data store that is shared between all ESXi servers that participate in vMotion of the virtual machine. Refer to [this KB article](https://knowledge.broadcom.com/external/article/324829/vmotion-fails-with-the-compatibility-err.html) from Broadcom for more information. |
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| EPC_HARDWARE_DEVICE | This error is encountered when a Virtual Machine’s parallel Port/USB Device is connected to a device can't be accessed on the destination host. | If you're using an image file (ISO, FLP, and so on), ensure that it's accessible from all ESXi servers of the cluster. Store the files on a data store that is shared between all ESXi servers that will participate in the vMotion of the virtual machine. Refer to [this KB article](https://knowledge.broadcom.com/external/article/324829/vmotion-fails-with-the-compatibility-err.html) from Broadcom for more information. |
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| EPC_HARDWARE_DEVICE | This error is encountered when a Virtual Machine’s parallel Port/USB Device is connected to a device can't be accessed on the destination host. | If you're using an image file (ISO, FLP, and so on), ensure that it's accessible from all ESXi servers of the cluster. Store the files on a data store that is shared between all ESXi servers that participate in the vMotion of the virtual machine. Refer to [this KB article](https://knowledge.broadcom.com/external/article/324829/vmotion-fails-with-the-compatibility-err.html) from Broadcom for more information. |
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| EPC_INVALIDVM / EPC_ORPHANVM | This error is encountered when there's an orphaned or Invalid VM in the inventory | Ensure all your Virtual Machines are accessible to the vCenter. Refer to [this KB article](https://knowledge.broadcom.com/external/article/312831/virtual-machines-appear-as-invalid-or-or.html) for more information |
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