Merge pull request #106762 from v-miegge/v-miegge/billing-azure-payment-issues

CI 114972 - Updated text, added section

Author: tfosmark

articles/cost-management-billing/manage/billing-troubleshoot-azure-payment-issues.md

@@ -10,7 +10,7 @@ ms.devlang: na
 ms.topic: troubleshooting
 ms.tgt_pltfrm: na
 ms.workload: na
-ms.date: 02/12/2020
+ms.date: 03/06/2020
 ms.author: jaserano
 ---
 
@@ -20,6 +20,23 @@ You may experience an issue or error when you try to update the payment informat
 
 To resolve your issue, select the topic below which most closely resembles your error.
 
+## My credit card was declined when I tried to sign up for Azure
+
+To troubleshoot issues regarding a declined card, see [Troubleshoot a declined card at Azure sign-up](troubleshoot-declined-card.md).
+
+## Unable to see subscriptions under my account to update the payment method
+
+You might be using an email ID that differs from the one that is used for the subscriptions.
+
+To troubleshoot this issue, see [No subscriptions found sign-in error for Azure portal or Azure account center](no-subscriptions-found.md).
+
+## Unable to use a virtual or prepaid credit or debit card as a payment method.
+
+*	Virtual or prepaid credit cards aren't accepted as payment for Azure subscriptions.
+*	Debit cards aren't accepted as payment for Azure subscriptions.
+
+For more information, see [Troubleshoot a declined card at Azure sign-up](troubleshoot-declined-card.md).
+
 ## Unable to remove a credit card from a saved billing payment method
 
 By design you cannot remove a credit card from the Active subscription.
@@ -28,20 +45,12 @@ If an existing card has to be deleted, either a new card must be added to the su
 
 ## Unable to delete an old payment method after adding a new payment method
 
-The new payment instrument might not be associated with the subscription. To help associate the payment instrument with the subscription, see [Add, update, or remove a credit or debit card for Azure](change-credit-card.md).
-
-To troubleshoot issues regarding a declined card, see [How to troubleshoot a declined card at Azure sign-up](troubleshoot-declined-card.md).
+The new payment instrument might not be associated with the subscription. To help associate the payment instrument with the subscription, see [Add, update, or remove a credit card for Azure](change-credit-card.md).
 
 ## Unable to delete a payment method because of *Cannot delete payment method* error
 
 This occurs because of an outstanding balance. Clear any outstanding balances before you delete the payment method.
 
-## Unable to see subscriptions under my account to update the payment method
-
-You might be using an email ID that differs from the one that is used for the subscriptions.
-
-To troubleshoot this issue, see [No subscriptions found sign-in error for Azure portal or Azure account center](no-subscriptions-found.md).
-
 ## Unable to make payment for a subscription
 
 If you receive the error message: *Payment is past due. There is a problem with your payment method* or *We're sorry, the information cannot be saved. Close the browser and try again.*, then there is a pending payment on the card because the card was denied by your financial institution.