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# Suspended domains
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When Azure AD Domain Services is unable to service a managed domain for a long period of time, it puts the managed domain into a suspended state. This article explains why managed domains are suspended, and how to remediate a suspended domain.
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When Azure Active Directory Domain Services (Azure AD DS) is unable to service a managed domain for a long period of time, it puts the managed domain into a suspended state. This article explains why managed domains are suspended, and how to remediate a suspended domain.
The preceding graphic outlines the possible states an Azure AD Domain Services managed domain can be in.
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The preceding graphic outlines the possible states an Azure AD DS managed domain can be in.
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### "Running" state
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A managed domain that is configured correctly and operating regularly is in the **Running** state.
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### The "Suspended" state
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A managed domain is put in the **Suspended** state for the following reasons:
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* One or more critical alerts haven't been resolved in 15 days. Critical alerts can be caused by a misconfiguration that blocks access to resources that are needed by Azure AD Domain Services.
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* One or more critical alerts haven't been resolved in 15 days. Critical alerts can be caused by a misconfiguration that blocks access to resources that are needed by Azure AD DS.
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* For example, the alert [AADDS104: Network Error](active-directory-ds-troubleshoot-nsg.md) has been unresolved for more than 15 days in the managed domain.
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* There's a billing issue with your Azure subscription or your Azure subscription has expired.
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Managed domains are suspended when Microsoft is unable to manage, monitor, patch, or back up the domain on an ongoing basis.
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**What to expect**
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* Domain controllers for your managed domain are de-provisioned and aren't reachable within the virtual network.
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* Secure LDAP access to the managed domain over the Internet (if it's enabled) stops working.
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* Secure LDAP access to the managed domain over the internet (if it's enabled) stops working.
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* You notice failures in authenticating to the managed domain, logging on to domain-joined virtual machines, or connecting over LDAP/LDAPS.
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* Backups for your managed domain are no longer taken.
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* Synchronization with Azure AD stops.
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**What to expect**
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* All resources and backups for the managed domain are deleted.
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* You can't restore the managed domain, and need to create a new managed domain to use Azure AD Domain Services.
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* You can't restore the managed domain, and need to create a new managed domain to use Azure AD DS.
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* After it's deleted, you aren't billed for the managed domain.
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## How do you know if your managed domain is suspended?
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You see an [alert](active-directory-ds-troubleshoot-alerts.md) on the Azure AD Domain Services Health page in the Azure portal that declares that the domain is suspended. The state of the domain also shows "Suspended".
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You see an [alert](active-directory-ds-troubleshoot-alerts.md) on the Azure AD DS Health page in the Azure portal that declares that the domain is suspended. The state of the domain also shows "Suspended".
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## Restore a suspended domain
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To restore a domain that's in the "Suspended" state, take the following steps:
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1. Go to the [Azure AD Domain Services page](https://portal.azure.com/#blade/HubsExtension/Resources/resourceType/Microsoft.AAD%2FdomainServices) in the Azure portal.
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1. Go to the [Azure Active Directory Domain Services page](https://portal.azure.com/#blade/HubsExtension/Resources/resourceType/Microsoft.AAD%2FdomainServices) in the Azure portal.
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2. Select the managed domain.
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3. In the left panel, select **Health**.
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4. Select the alert. The alert ID will be either AADDS503 or AADDS504, depending on the cause of suspension.
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## Next steps
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-[Resolve alerts for your managed domain](active-directory-ds-troubleshoot-alerts.md)
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-[Read more about Azure AD Domain Services](active-directory-ds-overview.md)
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-[Read more about Azure Active Directory Domain Services](active-directory-ds-overview.md)
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-[Contact the product team](active-directory-ds-contact-us.md)
With the **sign-ins activity report** in the [Azure portal](https://portal.azure.com), you can get the information you need to determine how your environment is doing.
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The sign-ins report can provide you with information about the usage of managed applications and user sign-in activities, which includes information about multi-factor authentication (MFA) usage. The MFA data gives you insights into how MFA is working in your organization. It enables you to answer questions like:
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- Was the sign-in challenged with MFA?
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- How did the user complete MFA?
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- Why was the user unable to complete MFA?
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- How many users are challenged for MFA?
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- How many users are unable to complete the MFA challenge?
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- What are the common MFA issues end users are running into?
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This data is available through the [Azure portal](https://portal.azure.com) and the [reporting API](../active-directory-reporting-api-getting-started-azure-portal.md).
The sign-in activity reports for MFA give you access to the following information:
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**MFA required:** Whether MFA is required for the sign-in or not. MFA can be required due to per-user MFA, conditional access, or other reasons. Possible values are **Yes** or **No**.
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**MFA Result:** More information on whether MFA was satisfied or denied:
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- If MFA was satisfied, this column provides more information about how MFA was satisfied.
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- Azure Multi-Factor Authentication
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- completed in the cloud
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- has expired due to the policies configured on tenant
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- registration prompted
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- satisfied by claim in the token
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- satisfied by claim provided by external provider
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- satisfied by strong authentication
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- skipped as flow exercised was Windows broker logon flow
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- skipped due to app password
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- skipped due to location
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- skipped due to registered device
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- skipped due to remembered device
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- successfully completed
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- Redirected to external provider for multi-factor authentication
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- If MFA was denied, this column would provide the reason for denial.
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- Azure Multi-Factor Authentication denied;
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- authentication in-progress
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- duplicate authentication attempt
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- entered incorrect code too many times
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- invalid authentication
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- invalid mobile app verification code
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- misconfiguration
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- phone call went to voicemail
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- phone number has an invalid format
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- service error
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- unable to reach the user’s phone
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- unable to send the mobile app notification to the device
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- unable to send the mobile app notification
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- user declined the authentication
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- user did not respond to mobile app notification
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- user does not have any verification methods registered
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- user entered incorrect code
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- user entered incorrect PIN
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- user hung up the phone call without succeeding the authentication
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- user is blocked
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- user never entered the verification code
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- user not found
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- verification code already used once
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**MFA authentication method:** The authentication method the user used to complete MFA. Possible values include:
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- Text message
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- Mobile app notification
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- Phone call (Authentication phone)
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- Mobile app verification code
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- Phone call (Office phone)
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- Phone call (Alternate authentication phone)
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**MFA authentication detail:** Scrubbed version of the phone number, for example: +X XXXXXXXX64.
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**Conditional Access** Find information about conditional access policies that affected the sign-in attempt including:
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- Policy name
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- Grant controls
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- Session controls
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- Result
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## PowerShell reporting
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Identify users who have registered for MFA using the PowerShell that follows.
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