Merge pull request #268804 from bandersmsft/cancel-sub-data-move

MCM - Adding data transfer section to Cancel Azure sub article

Author: prmerger-automator[bot]

articles/cost-management-billing/manage/cancel-azure-subscription.md

@@ -6,7 +6,7 @@ ms.reviewer: tomasa
 ms.service: cost-management-billing
 ms.subservice: billing
 ms.topic: conceptual
-ms.date: 03/11/2024
+ms.date: 03/12/2024
 ms.author: banders
 ---
 
@@ -63,7 +63,7 @@ An account administrator without the service administrator or subscription owner
 
 ## Cancel a subscription in the Azure portal
 
-Depending on your environment, the cancel subscription experience allows you to:
+Depending on your environment, the subscription cancellation experience allows you to:
 
 - Cancel a subscription
 - Turn off autorenewal for an associated support plan
@@ -164,6 +164,30 @@ You don't have the permissions required to cancel a subscription. See [Who can c
 
 See the [Renewal and Cancellation](/visualstudio/subscriptions/faq/admin/renewal-cancellation) article. If you have any Visual Studio Azure subscriptions, they need to be canceled and deleted as well.
 
+## What data transfer fees are applied when moving all data off Azure?
+
+Azure now offers free egress for customers leaving Azure when taking out their data via the internet to another cloud provider or an on-premises data center. Use the following these steps to submit your request for free egress.
+
+### Create a support request
+
+1. To signal your intent to exit Azure and allow us to accommodate your request, create an [Azure Support request](https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview) and provide:
+    - Your _Subscription ID_ or _Enrollment ID_
+    - The date you plan to start your transfer
+    - An estimate of the amount of data you plan to egress
+1. Once your request is logged with Azure Support, you have 60 days from the date you indicate as your start data transfer date to egress your data out of Azure. If you need more than 60 days to egress your data, include an overview of your migration timeline in your initial Azure support request.
+1. After egressing your data, cancel all subscriptions associated with your account.
+1. Contact Azure Support and create a request to claim invoice-level credit for your egress charges incurred during your exit. You can either reopen your initial support request (step 1) or create a new Azure Support request. An invoice-level credit adjustment is applied to the existing balance.
+
+### Qualifications
+
+- You must provide advance notice of your intention to leave Azure to Azure Support by creating a support request discussed previously [(Step 1)](#create-a-support-request).
+- You must cancel all Azure subscriptions associated with your account after your data is transferred out before you can request your invoice-level credit.
+- You receive credit for a maximum of 60 calendar days of egress charges starting from the date you specified as your transfer start date.
+- Standard charges for Azure services and data transfer out from specialized services including Express Route, Express Route Direct, VPN, Azure Front Door, and Azure Content Delivery Network (CDN) aren't included in this credit offer. Only [egress charges](https://azure.microsoft.com/pricing/details/bandwidth/) as a result of moving Azure Storage data out of Azure are eligible for credits.
+- Azure reviews your request for adherence to the requirements. If we determine the customer request doesn't follow the documented process, we might not issue the credit request.
+- Azure might make changes regarding the egress credit policy in the future.
+- If a customer purchases Azure services through a partner, the partner is responsible for the credit request process, transferring data, canceling the applicable subscriptions and credit issuance to the customer.
+
 ## Next steps
 
 - If needed, you can reactivate a pay-as-you-go subscription in the [Azure portal](subscription-disabled.md).