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articles/trusted-signing/faq.yml

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metadata:
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title: Trusted Signing FAQ
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description: Get answers to frequently asked questions about Trusted Signing.
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author: microsoftshawarma
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ms.author: rakiasegev
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author: TacoTechSharma
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ms.author: mesharm
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ms.service: trusted-signing
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ms.topic: faq
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ms.date: 03/18/2024
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:::image type="content" source="media/trusted-signing-resource-provider.png" alt-text="Screenshot of registering the Microsoft.CodeSigning resource provider." lightbox="media/trusted-signing-resource-provider.png":::
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- question: What if identity validation fails?
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- question: What if Organization identity validation fails?
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answer: |
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- Currently, an organization that has a year-founded date of less than three years can't be onboarded, and identity validation fails.
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- If your organization has a year-founded date of more than three years, ensure that you didn't miss an email verification link that was sent to the primary email address you entered when you created your identity validation request. The link expires after seven days. If you overlooked the email or if you didn't select the link in the email within seven days, create a new identity validation request.
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- If identity validation fails, but not because of a missed email verification, the Microsoft validation team wasn't able to make a determination about your request based on the information that you provided. Even if you provide more documentation when we request it, if we can't validate the information, we can't onboard you to Trusted Signing. In this scenario, we recommend that you delete your Trusted Signing account so that you aren't billed for unused resources.
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- question: For Individual identity validation, what if I don’t have an address on a bank statement or utility bill?
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answer: |
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Be sure to use a government issued ID with address on it, in order to successfully go through the process.
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- question: For Individual identity validation, I see an error - "You do not have permission to access this page".
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answer: |
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Verify you are using the same email address to access the Identity Validation link, that you entered in the Identity Validation request.
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- question: What if I already have a VID?
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answer: |
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Follow the steps to present your existing VID for Trusted Signing. For this process, VIDs must include your address in addition to your name. Ensure that your VIDs have your address on them before using them for Trusted Signing.
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- question: What if I need assistance with identity validation?
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answer: |
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For questions about identity validation in Trusted Signing, contact us by using [Microsoft Q&A](https://learn.microsoft.com/answers/tags/509/trusted-signing) (use the tag **Azure Trusted Signing**) or [Stack Overflow](https://stackoverflow.com/questions/tagged/trusted-signing) (use the tag **trusted-signing**). Azure support doesn't resolve identity validation issues for Trusted Signing.
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- question: How do I fix pop-up credentials in an Azure virtual machine when I run the SignTool + dlib command?
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1. Create a [user-assigned managed identity](https://docs.microsoft.com/azure/active-directory/managed-identities-azure-resources/overview).
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1. Add the user-assigned managed identity to the VM:
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2. Add the user-assigned managed identity to the VM:
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1. Select the VM.
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1. On the left menu, select **Identity**, and then select **User assigned**.
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1. Select **Add** to add the managed identity.
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1. In the resource group (or subscription) that has the Trusted Signing Certificate Profile Signer role, add the user-assigned managed identity to the role. To assign the correct role, go to **Access control (IAM)** > **Role assignments**.
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2. On the left menu, select **Identity**, and then select **User assigned**.
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3. Select **Add** to add the managed identity.
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3. In the resource group (or subscription) that has the Trusted Signing Certificate Profile Signer role, add the user-assigned managed identity to the role. To assign the correct role, go to **Access control (IAM)** > **Role assignments**.
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- question: How do I fix pop-up credentials when I use Google Cloud Platform?
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- Because Google Cloud Platform (GCP) doesn't have an Azure managed identity resource by default, set up an [environment credential](https://docs.microsoft.com/dotnet/api/azure.identity.defaultazurecredential?view=azure-dotnet). Use the [EnvironmentCredential class](https://docs.microsoft.com/dotnet/api/azure.identity.environmentcredential?view=azure-dotnet) to set up the credential. We recommend that you use these variables:

articles/trusted-signing/how-to-renew-identity-validation.md

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---
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title: Renew Trusted Signing Identity Validation
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description: How-to rerenew a Trusted Signing Identity Validation.
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title: Renew and delete Trusted Signing Identity Validation
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description: How-to renew and delete a Trusted Signing Identity Validation.
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author: TacoTechSharma
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ms.author: mesharm
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ms.service: trusted-signing
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ms.topic: how-to
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ms.date: 04/12/2024
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---
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# Renew Trusted Signing Identity Validation
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# Renew or delete Trusted Signing Identity Validations
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You can renew or delete your Trusted Signing Identity Validations with the right role.
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## Renew Identity Validation
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You can check the expiration date of your Identity Validation on the Identity Validation page. You can renew your Trusted Signing Identity Validation **60 days** before the expiration. A notification is to the primary and secondary email addresses with the reminder to renew your Identity Validation.
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**Identity Validation can only be completed in the Azure portal – it can not be completed with Azure CLI.**
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- Navigate back to the trusted signing account overview page or from Objects, select **Certificate Profile**.
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- On the **Certificate Profiles**, delete the existing cert profile associated to the Identity Validation expiring soon:
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- Create new cert profile with the same name.
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- Select the Identity Validation from the pull-down. Once the certificate profile is created successfully, signing resumes requiring no configuration changes on your end.
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- Select the Identity Validation from the pull-down. Once the certificate profile is created successfully, signing resumes requiring no configuration changes on your end.
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## Delete Identity Validation
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You can delete an Identity Validation that is not in "In Progress" state from the Identity Validation page.
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>[!Note]
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>Deleting an Identity Validation before stops the renewal of linked certificate profiles across all the accounts within a subscription where Identtiy Validation was done. This impacts signing.
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>Deleted identity validation requests cannot be recovered.
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1. Navigate to your Trusted Signing account in the [Azure portal](https://portal.azure.com/).
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2. Confirm you have the **Trusted Signing Identity Verifier role**.
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- To learn more about Role Based Access management (RBAC) access management, see [Assigning roles in Trusted Signing](tutorial-assign-roles.md).
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3. From either the Trusted Signing account overview page or from Objects, select **Identity Validation**.
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4. Select the Identity Validation request that needs to be deleted. Select **Delete** on the top.
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:::image type="content" source="media/trusted-signing-delete-identity-validation.png" alt-text="Screenshot of trusted signing delete identity-validation button.png." lightbox="media/trusted-signing-delete-identity-validation.png":::
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5. A blade opens on the right hand side and lists the number of associated accounts and shows the certificate profiles linked to this Identity Validation.
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- Ensure you have read permissions at the subscription level or on all trusted signing accounts to verify the usage of the current identity validation request across all certificate profiles.
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:::image type="content" source="media/trusted-signing-delete-identity-validation-linked-profiles.png" alt-text="Screenshot of trusted signing delete identity-validation showing linked-profiles.png." lightbox="media/trusted-signing-delete-identity-validation-linked-profiles.png":::
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6. Select **Delete**, if you wish to continue with the deletion of the certificate profile. A deleted Identity Validation request cannot be recovered.
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