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Copy file name to clipboardExpand all lines: articles/active-directory/multi-tenant-organizations/cross-tenant-synchronization-configure.md
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@@ -415,6 +415,18 @@ This setting also applies to B2B collaboration and B2B direct connect, so if you
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## Troubleshooting tips
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#### Delete a configuration
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Follows these steps to delete a configuration on the **Configurations** page.
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1. In the source tenant, select **Azure Active Directory** > **Cross-tenant synchronization (Preview)**.
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1. On the **Configurations** page, add a check mark next to the configuration you want to delete.
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1. Select **Delete** and then **OK** to delete the configuration.
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:::image type="content" source="./media/cross-tenant-synchronization-configure/configurations-delete.png" alt-text="Screenshot of the Configurations page showing how to delete a configuration." lightbox="./media/cross-tenant-synchronization-configure/configurations-delete.png":::
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#### Symptom - Test connection fails with AzureDirectoryB2BManagementPolicyCheckFailure
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When configuring cross-tenant synchronization in the source tenant and you test the connection, it fails with the following error message:
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Manually restore the soft-deleted user in the target tenant. For more information, see [Restore or remove a recently deleted user using Azure Active Directory](../fundamentals/active-directory-users-restore.md).
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#### Delete a configuration
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Follows these steps to delete a configuration on the **Configurations** page.
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1. In the source tenant, select **Azure Active Directory** > **Cross-tenant synchronization (Preview)**.
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1. On the **Configurations** page, add a check mark next to the configuration you want to delete.
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1. Select **Delete** and then **OK** to delete the configuration.
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:::image type="content" source="./media/cross-tenant-synchronization-configure/configurations-delete.png" alt-text="Screenshot of the Configurations page showing how to delete a configuration." lightbox="./media/cross-tenant-synchronization-configure/configurations-delete.png":::
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#### Symptom - Users are skipped because SMS sign-in is enabled on the user
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Users are skipped from synchronization. The scoping step includes the following filter with status false: "Filter external users.alternativeSecurityIds EQUALS 'None'"
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Disable SMS Sign-in for the users. The script below shows how you can disable SMS Sign-in using PowerShell.
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