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Copy file name to clipboardExpand all lines: articles/active-directory/hybrid/howto-troubleshoot-UPN-changes.md
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@@ -105,7 +105,7 @@ Create a defined procedure for changing UPNs on individual users as part of norm
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The following sections detail potential known issues and workarounds when UPNs are changed.
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## Application provisioning known issues and workarounds
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## App provisioning known issues and workarounds
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[Software as a service (SaaS)](https://azure.microsoft.com/overview/what-is-saas/) and Line of Business (LoB) applications often rely on UPNs to find users and store user profile information, including roles. Applications that use [Just in Time provisioning](https://docs.microsoft.com/azure/active-directory/app-provisioning/user-provisioning) to create a user profile when users sign in to the app for the first time can be affected by UPN changes.
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@@ -154,7 +154,7 @@ To unjoin a device from Azure AD, run the following command at a command prompt:
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The user will need to [re-enroll](https://docs.microsoft.com/windows/security/identity-protection/hello-for-business/hello-hybrid-cert-whfb-provision) for Windows Hello for Business if it's being used. Windows 7 and 8.1 devices are not affected by this issue after UPN changes.
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## Microsoft Authenticator app known issues and workarounds
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## Microsoft Authenticator known issues and workarounds
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Your organization might require the use of the [Microsoft Authenticator app](https://docs.microsoft.com/azure/active-directory/user-help/user-help-auth-app-overview) to sign in and access organizational applications and data. Although a username might appear in the app, the account isn't set up to function as a verification method until the user completes the registration process.
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* Phone sign in, which requires MFA and device registration.
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### Multi-Factor Authentication with Android Devices
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### Multi-Factor Authentication with Android devices
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The Microsoft Authenticator app offers an out-of-band verification option. Instead of placing an automated phone call or SMS to the user during sign-in, [Multi-Factor Authentication (MFA)](https://docs.microsoft.com/azure/active-directory/authentication/concept-mfa-howitworks) pushes a notification to the Microsoft Authenticator app on the user's smartphone or tablet. The user simply taps Approve (or enters a PIN or biometric and taps "Authenticate") in the app to complete their sign-in.
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**Workaround**<br>
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Users must [reset the security key and re-register](https://docs.microsoft.com/azure/active-directory/authentication/howto-authentication-passwordless-security-key#known-issues).
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## OneDrive Known issues and workarounds
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## OneDrive known issues and workarounds
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OneDrive users are known to experience issues after UPN changes.
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For more informaion, see
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For more information, see
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[How UPN changes affect the OneDrive URL and OneDrive features](https://docs.microsoft.com/onedrive/upn-changes).
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## Next Steps
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## Next steps
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See these resources:
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*[Azure AD Connect: Design concepts](https://docs.microsoft.com/azure/active-directory/hybrid/plan-connect-design-concepts)
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