Merge pull request #187712 from ktoliver/public-86602

[PUBLIC_MOVE] [Private Preview - approved exception] commit from public PR 86602

Author: laurabren

articles/communication-services/how-tos/router-sdk/accept-decline-offer.md

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+---
+title: Accept or decline an offer in Job Router
+titleSuffix: An Azure Communication Services how-to guide
+description: Use Azure Communication Services SDKs to accept or decline a job offer in Job Router.
+author: marche0133
+ms.author: marcma
+ms.service: azure-communication-services
+ms.topic: how-to 
+ms.date: 01/18/2022
+ms.custom: template-how-to
+
+#Customer intent: As a developer, I want to accept/decline job offers when coming in.
+---
+
+# Accept or decline a Job Router offer
+
+This guide outlines the steps to observe a Job Router offer, and then to accept the job offer or delete the job offer.
+
+[!INCLUDE [Private Preview Disclaimer](../../includes/private-preview-include-section.md)]
+
+## Prerequisites
+
+- An Azure account with an active subscription. [Create an account for free](https://azure.microsoft.com/free/?WT.mc_id=A261C142F).
+- A deployed Azure Communication Services resource. [Create a Communication Services resource](../../quickstarts/create-communication-resource.md).
+- Optional: Complete the quickstart to [get started with Job Router](../../quickstarts/router/get-started-router.md).
+
+## Observe the offer issued event
+
+After you create a job, observe the [offer issued event](subscribe-events.md#microsoftcommunicationrouterworkerofferissued), which contains the worker ID and the job offer ID:
+
+```csharp
+var workerId = event.data.workerId;
+var offerId = event.data.offerId;
+Console.WriteLine($"Job Offer ID: {offerId} offered to worker {workerId} ");
+     
+```
+
+## Accept a job offer
+
+Then, the worker can accept the job offer by using the SDK:
+
+```csharp
+var result = await client.AcceptJobOfferAsync(workerId, offerId);
+
+```
+
+## Decline a job offer
+
+Alternatively, the worker can decline the job offer by using the SDK if worker isn't willing to take the job:
+
+```csharp
+var result = await client.DeclineJobOfferAsync(workerId, offerId);
+
+```
+
+## Next steps
+
+- Review how to [manage a Job Router queue](manage-queue.md).
+- Learn how to [subscribe to Job Router events](subscribe-events.md).