Merge pull request #220229 from bandersmsft/troubleshoot-payment-issues-12022022

MCM - Added new section to troubleshoot-payment-issues

Author: v-dirichards

articles/cost-management-billing/manage/billing-troubleshoot-azure-payment-issues.md

@@ -7,15 +7,15 @@ tags: billing
 ms.service: cost-management-billing
 ms.subservice: billing
 ms.topic: troubleshooting
-ms.date: 04/13/2022
+ms.date: 12/02/2022
 ms.author: banders
 ---
 
 # Troubleshoot Azure payment issues
 
 You may experience an issue or error when you try to update the payment information account in the Microsoft Azure portal.
 
-To resolve your issue, select the topic below which most closely resembles your error.
+To resolve your issue, select the subject below which most closely resembles your error.
 
 ## My credit card was declined when I tried to sign up for Azure
 
@@ -35,53 +35,67 @@ For more information, see [Troubleshoot a declined card at Azure sign-up](troubl
 
 ## Unable to remove a credit card from a saved billing payment method
 
-By design you cannot remove a credit card from the Active subscription.
+By design, you can't remove a credit card from the active subscription.
 
-If an existing card has to be deleted, either a new card must be added to the subscription so that the old payment instrument can be successfully deleted, or you must cancel the subscription. This deletes the subscription permanently and removes the card.
+If an existing card has to be deleted, one of the following actions is required:
+
+- A new card must be added to the subscription so that the old payment instrument can be successfully deleted.
+- You can cancel the subscription to delete the subscription permanently and then remove the card.
 
 ## Unable to delete an old payment method after adding a new payment method
 
 The new payment instrument might not be associated with the subscription. To help associate the payment instrument with the subscription, see [Add, update, or remove a credit card for Azure](change-credit-card.md).
 
-## Unable to delete a payment method because of *Cannot delete payment method* error
+## Unable to delete a payment method because of `Cannot delete payment method` error
 
-This occurs because of an outstanding balance. Clear any outstanding balances before you delete the payment method.
+The error occurs because of an outstanding balance. Clear any outstanding balances before you delete the payment method.
 
 ## Unable to make payment for a subscription
 
-If you receive the error message: *Payment is past due. There is a problem with your payment method* or *We're sorry, the information cannot be saved. Close the browser and try again.*, then there is a pending payment on the card because the card was denied by your financial institution.
+If you receive the error message: `Payment is past due. There is a problem with your payment method` or `We're sorry, the information cannot be saved. Close the browser and try again.`, then there's a pending payment on the card because the card was denied by your financial institution.
 
-Verify that the credit card has a sufficient balance to make a payment. If it does not, use another card to make the payment, or reach out to your financial institution to resolve the issue.
+Verify that the credit card has a sufficient balance to make a payment. If it doesn't, use another card to make the payment, or reach out to your financial institution to resolve the issue.
 
-Please check with your bank for the following issues:
+Check with your bank for the following issues:
 
-- International transactions are not enabled.
+- International transactions aren't enabled.
 - The card has a credit limit, and the balance must be settled.
 - A recurring payment is enabled on the card.
 
-## Unable to change payment method because of browser issues (browser does not respond, does not load, and so on)
+## Unable to change payment method because of browser issues (browser doesn't respond, doesn't load, and so on)
 
-Log out of all active Azure sessions, and then follow the steps in the [Browse InPrivate in Microsoft Edge article](https://support.microsoft.com/help/4026200/microsoft-edge-browse-inprivate)  to start an InPrivate session within Microsoft Edge or Internet Explorer.
+Sign out of all active Azure sessions, and then follow the steps in the [Browse InPrivate in Microsoft Edge article](https://support.microsoft.com/help/4026200/microsoft-edge-browse-inprivate)  to start an InPrivate session within Microsoft Edge or Internet Explorer.
 
 In the private session, follow the steps at [How to change a credit card](change-credit-card.md) to update or change the credit card information.
 
-You can also try to do the following:
+You can also try to do the following actions:
 
 - Refresh your browser
 - Use another browser
 - Delete cached cookies
 
 ## My subscription is still disabled after updating the payment method.
 
-This issue occurs because of an outstanding balance. Clear any outstanding balances before you delete the payment method.
+The issue occurs because of an outstanding balance. Clear any outstanding balances before you delete the payment method.
 
 ## Unable to change payment method because of an XML error response page
 
-You receive this message if you are using [the Azure portal](https://portal.azure.com/) to add a new credit card.
+You receive the message if you're using [the Azure portal](https://portal.azure.com/) to add a new credit card.
 
 To add card details, sign-in to the Azure Account portal by using the account administrator's email address.
 
-## Additional help resources
+## Why does my invoice appear as unpaid when I've paid it?
+
+- The invoice number on the remittance wasn't specified.
+- You made one payment for multiple invoices.
+
+Best practices:
+
+- Submit one check/wire transfer payment per invoice.
+- Specify the invoice number on the remittance.
+- Send proof of payment, identification, and remittance details.
+
+## Other help resources
 
 Other troubleshooting articles for Azure Billing and Subscriptions