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articles/azure-web-pubsub/howto-troubleshoot-common-issues.md

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# Troubleshooting guide for common issues
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This article provides troubleshooting guidance for some of the common issues that customers might encounter. Listed errors are available to check when you turn on `LiveTrace` tool or collect from diagnostics following [Capture resource logs](./howto-troubleshoot-resource-logs).
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This article provides troubleshooting guidance for some of the common issues that customers might encounter. Listed errors are available to check when you turn on `LiveTrace` tool or collect from diagnostics following [Capture resource logs](./howto-troubleshoot-resource-logs.md).
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## 404 from HttpHandlerUnexpectedResponse
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### Root cause
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This error indicates the `Abuse Protection` request get a `401` response from the registered upstream URL. For more information, see [`Abuse Protection`](./howto-develop-eventhandler#upstream-and-validation).
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This error indicates the `Abuse Protection` request get a `401` response from the registered upstream URL. For more information, see [`Abuse Protection`](./howto-develop-eventhandler.md#upstream-and-validation).
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### Troubleshooting guide
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- Check if there's any authentication enabled in upstream side, for example, the `App Keys` for a `WebPubSubTrigger` Azure Function is set correctly, see [example](./quickstart-serverless?#configure-the-web-pubsub-service-event-handler).
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- Check if there's any authentication enabled in upstream side, for example, the `App Keys` for a `WebPubSubTrigger` Azure Function is set correctly, see [example](./quickstart-serverless.md?#configure-the-web-pubsub-service-event-handler).
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- Check upstream side logs to investigate how is the `Abuse Protection` request processed.
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## Client connection drops

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