Merge pull request #186900 from JnHs/jh-portal-supcr

add custom role requirement

Author: PRMerger12

articles/azure-portal/supportability/how-to-create-azure-support-request.md

@@ -3,7 +3,7 @@ title: How to create an Azure support request
 description: Customers who need assistance can use the Azure portal to find self-service solutions and to create and manage support requests.
 ms.topic: how-to
 ms.custom: support-help-page
-ms.date: 12/07/2021
+ms.date: 02/01/2022
 ---
 
 # Create an Azure support request
@@ -25,10 +25,12 @@ You can get to **Help + support** in the Azure portal. It's available from the A
 
 ### Azure role-based access control
 
-To create a support request, you must be an [Owner](../../role-based-access-control/built-in-roles.md#owner), [Contributor](../../role-based-access-control/built-in-roles.md#contributor) or be assigned to the [Support Request Contributor](../../role-based-access-control/built-in-roles.md#support-request-contributor) role at the subscription level. To create a support request without a subscription, for example an Azure Active Directory scenario, you must be an [Admin](../../active-directory/roles/permissions-reference.md).
+To create a support request, you must have the [Owner](../../role-based-access-control/built-in-roles.md#owner), [Contributor](../../role-based-access-control/built-in-roles.md#contributor),  [Support Request Contributor](../../role-based-access-control/built-in-roles.md#support-request-contributor) role, or a custom role with [Microsoft.Support/*](/azure/role-based-access-control/resource-provider-operations#microsoftsupport), at the subscription level.
+
+To create a support request without a subscription, for example an Azure Active Directory scenario, you must be an [Admin](../../active-directory/roles/permissions-reference.md).
 
 > [!IMPORTANT]
-> If a support request requires investigation into multiple subscriptions, you must have Owner, Contributor, or Support Request Contributor role for each subscription involved.
+> If a support request requires investigation into multiple subscriptions, you must have the required access for each subscription involved ([Owner](../../role-based-access-control/built-in-roles.md#owner), [Contributor](../../role-based-access-control/built-in-roles.md#contributor), [Reader](../../role-based-access-control/built-in-roles.md#reader), [Support Request Contributor](../../role-based-access-control/built-in-roles.md#support-request-contributor), or a custom role with the [Microsoft.Support/supportTickets/read](/azure/role-based-access-control/resource-provider-operations#microsoftsupport) permission).
 
 ### Go to Help + support from the global header