refresh and add app details

Author: JnHs

articles/azure-portal/supportability/how-to-manage-azure-support-request.md

@@ -3,19 +3,22 @@ title: Manage an Azure support request
 description: Learn about viewing support requests and how to send messages, upload files, and manage options.
 tags: billing
 ms.topic: how-to
-ms.date: 02/07/2022
+ms.date: 07/21/2022
 # To add: close and reopen, review request status, update contact info
 ---
 
 # Manage an Azure support request
 
-After you [create an Azure support request](how-to-create-azure-support-request.md), you can manage it in the [Azure portal](https://portal.azure.com). You can also create and manage requests programmatically by using the [Azure support ticket REST API](/rest/api/support) or [Azure CLI](/cli/azure/azure-cli-support-request). Additionally, you can view your open requests in the [Azure mobile app](https://azure.microsoft.com/get-started/azure-portal/mobile-app/).
+After you [create an Azure support request](how-to-create-azure-support-request.md), you can manage it in the [Azure portal](https://portal.azure.com).
+
+> [!TIP]
+> You can create and manage requests programmatically by using the [Azure support ticket REST API](/rest/api/support) or [Azure CLI](/cli/azure/azure-cli-support-request). Additionally, you can view open requests, reply to your support engineer, or edit the severity of your ticket in the [Azure mobile app](https://azure.microsoft.com/get-started/azure-portal/mobile-app/).
 
 To manage a support request, you must have the [Owner](../../role-based-access-control/built-in-roles.md#owner), [Contributor](../../role-based-access-control/built-in-roles.md#contributor), or [Support Request Contributor](../../role-based-access-control/built-in-roles.md#support-request-contributor) role at the subscription level. To manage a support request that was created without a subscription, you must be an [Admin](../../active-directory/roles/permissions-reference.md).
 
 ## View support requests
 
-View the details and status of support requests by going to **Help + support** >  **All support requests**.
+View the details and status of support requests by going to **Help + support** >  **All support requests** in the Azure portal.
 
 :::image type="content" source="media/how-to-manage-azure-support-request/all-requests-lower.png" alt-text="All support requests":::
 
@@ -68,9 +71,7 @@ You can use the file upload option to upload diagnostic files or any other files
 
 1. On the **All support requests** page, select the support request.
 
-1. On the **Support Request** page, browse to find your file, then select **Upload**. Repeat the process if you have multiple files.
-
-    :::image type="content" source="media/how-to-manage-azure-support-request/file-upload.png" alt-text="Upload file":::
+1. On the **Support Request** page, select the **File upload** box, then browse to find your file and select **Upload**. Repeat the process if you have multiple files.
 
 ### File upload guidelines