Edits as per Noga's feedback

Author: AbbyMSFT

articles/azure-monitor/alerts/itsmc-definition.md

@@ -104,15 +104,17 @@ To create an action group:
 
     - If the work item type is **Event**:
 
-        If you select **Create a work item for each row in the search results**, a work item is created for each row in the search results of the log search alert query. The description property in the payload of the work item contains the row from the search results.
+        If you select **Create a work item for each row in the search results**, every row in the search results creates a new work item. Because several alerts occur for the same affected configuration items, there is also more than one work item. For example, an alert that has three configuration items creates three work items. An alert that has one configuration item creates one work item.
 
-        If you select the **Create a work item for configuration item in the search results** button, every configuration item in every alert creates a new work item. Each configuration item can have more than one work item in the ITSM system. This option is the same as selecting the checkbox that appears after you select `Incident` as the work item type.
+        If you select the **Create a work item for configuration item in the search results**, ITSMC creates a single work item for each alert rule and adds all affected configuration items to that work item. A new work item is created if the previous one is closed. This means that some of the fired alerts won't generate new work items in the ITSM tool. For example, an alert that has three configuration items creates one work item. If an alert has one configuration item, that configuration item is attached to the list of affected configuration items in the created work item. An alert for a different alert rule that has one configuration item creates one work item.
 
         :::image type="content" source="media/itsmc-definition/itsm-action-event.png" alt-text="Screenshot that shoes the ITSM Ticket section with an even work item type.":::
 
     - If the work item type is **Alert**:
 
-        If you select  **Create a work item for each configuration item in the search results**, every configuration item in every alert creates a new work item. Each configuration item can have more than one work item in the ITSM system. 
+        If you select **Create a work item for each row in the search results**, every row in the search results creates a new work item. Because several alerts occur for the same affected configuration items, there is also more than one work item. For example, an alert that has three configuration items creates three work items. An alert that has one configuration item creates one work item.
+
+        If you do not select **Create a work item for each row in the search results**, ITSMC creates a single work item for each alert rule and adds all affected configuration items to that work item. A new work item is created if the previous one is closed. This means that some of the fired alerts won't generate new work items in the ITSM tool. For example, an alert that has three configuration items creates one work item. If an alert has one configuration item, that configuration item is attached to the list of affected configuration items in the created work item. An alert for a different alert rule that has one configuration item creates one work item. 
 
         :::image type="content" source="media/itsmc-definition/itsm-action-alert.png" alt-text="Screenshot that shows the ITSM Ticket area with an alert work item type.":::