Merge pull request #221035 from bandersmsft/troubleshoot-declined-card-12092022

MCM - Billing consumption threshold update

Author: BCS2022

articles/cost-management-billing/manage/troubleshoot-declined-card.md

@@ -1,22 +1,22 @@
 ---
-title: Troubleshoot a declined card at Azure sign-up
-description: Resolve declined credit card at Azure sign-up in the Azure portal.
+title: Troubleshoot a declined card
+description: Resolve declined credit card problems in the Azure portal.
 author: bandersmsft
 ms.reviewer: lishepar
 ms.service: cost-management-billing
 ms.subservice: billing
 ms.topic: troubleshooting 
-ms.date: 08/30/2022
+ms.date: 12/09/2022
 ms.author: banders
 ---
 
-# Troubleshoot a declined card at Azure sign-up
+# Troubleshoot a declined card
 
-You may experience an issue or error in which a card is declined at Azure sign-up in the Microsoft Azure portal.
+You may experience an issue or error in which a card is declined at Azure sign-up or after you've started using your Azure subscription.
 
-To resolve your issue, select the topic below which most closely resembles your error.
+To resolve your issue, select one of the following topics that most closely resembles your error.
 
-## The card provider is not accepted for your country/region
+## The card is not accepted for your country/region
 
 When you choose a card, Azure displays the card options that are valid in the country/region that you select. Contact your bank or card issuer to verify that your credit card is enabled for international transactions. For more information about supported countries/regions and currencies, see the [Azure Purchase FAQ](https://azure.microsoft.com/pricing/faq/).
 
@@ -54,7 +54,15 @@ For more information about how to pay by invoice, see [Submit a request to pay A
 
 For information about how to manage your card information, including changing or removing a card, see [Add, update, or remove a credit for Azure](change-credit-card.md).
 
-## Additional help resources
+## Card not authorized for service consumption (threshold billing)
+
+A billing threshold is a level of spending that, when met, triggers an authorization to the primary payment method associated to your Azure account. If the service consumption surpasses the billing threshold, Microsoft may attempt an authorization on the primary payment method. If the bank approves the authorization, it will be immediately reversed. There will be no settlement record on your bank statement. 
+
+However, if the authorization on the card is declined, you're asked to update the primary payment method in order to continue using the services. For information about how to manage your card information, including changing or removing a card, see [Add, update, or remove a credit card](change-credit-card.md).
+
+For more information about threshold billing, see [Troubleshoot threshold billing](troubleshoot-threshold-billing.md).
+
+## Other help resources
 
 Other troubleshooting articles for Azure Billing and Subscriptions
 

articles/cost-management-billing/manage/troubleshoot-threshold-billing.md

@@ -0,0 +1,49 @@
+---
+title: Troubleshoot threshold billing
+description: Resolve threshold billing problems.
+author: bandersmsft
+ms.reviewer: ragrover
+ms.service: cost-management-billing
+ms.subservice: billing
+ms.topic: troubleshooting
+ms.date: 12/10/2022
+ms.author: banders
+---
+
+# Troubleshoot threshold billing
+
+A billing threshold is a level of spending that, when met, triggers an authorization to the primary payment method associated to your Azure account. If the service consumption surpasses the billing threshold, Microsoft may attempt an authorization on the primary payment method. If the bank approves the authorization, it will be immediately reversed. There will be no settlement record on your bank statement.
+
+However, if the authorization on the card is declined, you're asked to update the primary payment method in order to continue using the services. For information about how to manage your card information, including changing or removing a card, see [Add, update, or remove a credit card](change-credit-card.md).
+
+## How am I notified by Microsoft for a threshold billing authorization?
+
+If the payment authorization is approved by the bank, it will immediately be reversed. You won't receive a notification. However, if the payment authorization is declined, you'll receive an email, text message, and Azure portal notification asking you to update your payment method before your account is disabled.
+
+## When does Microsoft release withholding funds on my credit card?
+
+Microsoft immediately reverses all threshold billing authorizations after receiving a bank approval. Microsoft currently only charges the card when the invoice is due. If your bank doesn't release the funds immediately, the card issuer (such as Visa, MasterCard, and American Express) releases the authorization within 30 calendar days.
+
+## Do free trial accounts that upgrade to Pay-As-You-Go receive billing thresholds?
+
+Yes, free trial accounts that upgrade to Pay-As-You-Go will receive billing thresholds.
+
+## Which services (when consumed) count towards my billing threshold?
+
+All Microsoft services count towards a customer's billing threshold.
+
+## How do I check my current consumption level?
+
+Azure customers can view their current usage levels in Cost Management. For more information about viewing your current Azure costs, see [View costs](../costs/quick-acm-cost-analysis.md#view-costs).
+
+## When there are multiple payment methods (with multiple billing profiles) linked to a single billing account, which one is authorized?
+
+Microsoft only authorizes the default payment method on the customer account.
+
+## Contact us for help
+
+If you have questions or need help, [create a support request](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest).
+
+## Next steps
+
+- If your card was declined and you need assistance with troubleshooting, see [Troubleshoot a declined card](troubleshoot-declined-card.md).

articles/cost-management-billing/toc.yml

@@ -497,6 +497,8 @@
       href: manage/billing-troubleshoot-azure-payment-issues.md
     - name: Declined card
       href: manage/troubleshoot-declined-card.md
+    - name: Troubleshoot threshold billing
+      href: manage/troubleshoot-threshold-billing.md
     - name: Azure account sign-up issues
       href: manage/troubleshoot-azure-sign-up.md
     - name: Subscription sign-in issues