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| Creating a Windows Virtual Desktop tenant | If there's an Azure outage, [open an Azure support request](https://azure.microsoft.com/support/create-ticket/); otherwise [open an Azure support request](https://azure.microsoft.com/support/create-ticket/), select **Windows Virtual Desktop** for the service, then select **Deployment** for the problem type.|
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| Creating a Windows Virtual Desktop tenant | If there's an Azure outage, [open an Azure support request](https://azure.microsoft.com/support/create-ticket/); otherwise [open an Azure support request](https://azure.microsoft.com/support/create-ticket/), select **Windows Virtual Desktop** for the service, select **Deployment** for the problem type, then select **Issues creating a Windows Virtual Desktop tenant** for the problem subtype.|
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| Accessing Marketplace templates in Azure portal | If there's an Azure outage, [open an Azure support request](https://azure.microsoft.com/support/create-ticket/). <br> <br> Azure Marketplace Windows Virtual Desktop templates are freely available.|
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| Accessing Azure Resource Manager templates from GitHub | See the [Creating Windows Virtual Desktop session host VMs](troubleshoot-set-up-issues.md#creating-windows-virtual-desktop-session-host-vms) section of [Tenant and host pool creation](troubleshoot-set-up-issues.md). If the problem is still unresolved, contact the [GitHub support team](https://github.com/contact). <br> <br> If the error occurs after accessing the template in GitHub, contact [Azure Support](https://azure.microsoft.com/support/create-ticket/).|
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| Session host pool Azure Virtual Network (VNET) and Express Route settings |[Open an Azure support request](https://azure.microsoft.com/support/create-ticket/), then select the appropriate service (under the Networking category). |
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| Session host pool Virtual Machine (VM) creation when Azure Resource Manager templates provided with Windows Virtual Desktop aren't being used |[Open an Azure support request](https://azure.microsoft.com/support/create-ticket/), then select **Virtual Machine running Windows** for the service. <br> <br> For issues with the Azure Resource Manager templates that are provided with Windows Virtual Desktop, see Creating Windows Virtual Desktop tenant section of [Tenant and host pool creation](troubleshoot-set-up-issues.md). |
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| Managing Windows Virtual Desktop session host environment from the Azure portal |[Open an Azure support request](https://azure.microsoft.com/support/create-ticket/). <br> <br> For management issues when using Remote Desktop Services/Windows Virtual Desktop PowerShell, see [Windows Virtual Desktop PowerShell](troubleshoot-powershell.md) or [open an Azure support request](https://azure.microsoft.com/support/create-ticket/), select **Windows Virtual Desktop** for the service, then select **Configuration and management** for the problem type. |
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| Managing Windows Virtual Desktop session host environment from the Azure portal |[Open an Azure support request](https://azure.microsoft.com/support/create-ticket/). <br> <br> For management issues when using Remote Desktop Services/Windows Virtual Desktop PowerShell, see [Windows Virtual Desktop PowerShell](troubleshoot-powershell.md) or [open an Azure support request](https://azure.microsoft.com/support/create-ticket/), select **Windows Virtual Desktop** for the service, select **Configuration and management** for the problem type, then select **Issues configuring tenant using PowerShell** for the problem subtype. |
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| Managing Windows Virtual Desktop configuration tied to host pools and application groups (app groups) | See [Windows Virtual Desktop PowerShell](troubleshoot-powershell.md), or [open an Azure support request](https://azure.microsoft.com/support/create-ticket/), select **Windows Virtual Desktop** for the service, then select the appropriate problem type.|
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| Deploying and manage FSLogix Profile Containers | See [Troubleshooting guide for FSLogix products](https://docs.microsoft.com/fslogix/fslogix-trouble-shooting-ht) and if that doesn't resolve the issue, [Open an Azure support request](https://azure.microsoft.com/support/create-ticket/), select **Windows Virtual Desktop** for the service, then select **FSLogix** for the problem type. |
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| Deploying and manage FSLogix Profile Containers | See [Troubleshooting guide for FSLogix products](https://docs.microsoft.com/fslogix/fslogix-trouble-shooting-ht) and if that doesn't resolve the issue, [Open an Azure support request](https://azure.microsoft.com/support/create-ticket/), select **Windows Virtual Desktop** for the service, select **FSLogix** for the problem type, then select the appropriate problem subtype. |
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| Remote desktop clients malfunction on start | See [Troubleshoot the Remote Desktop client](troubleshoot-client.md) and if that doesn't resolve the issue, [Open an Azure support request](https://azure.microsoft.com/support/create-ticket/), select **Windows Virtual Desktop** for the service, then select **Remote Desktop clients** for the problem type. <br> <br> If it's a network issue, your users need to contact their network administrator. |
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| Connected but no feed | Troubleshoot using the [User connects but nothing is displayed (no feed)](troubleshoot-service-connection.md#user-connects-but-nothing-is-displayed-no-feed) section of [Windows Virtual Desktop service connections](troubleshoot-service-connection.md). <br> <br> If your users have been assigned to an app group, [open an Azure support request](https://azure.microsoft.com/support/create-ticket/), select **Windows Virtual Desktop** for the service, then select **Remote Desktop Clients** for the problem type. |
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| Feed discovery problems due to the network | Your users need to contact their network administrator. |
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