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articles/communication-services/concepts/interop/teams-interop-group-calls.md

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ms.subservice: teams-interop
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# Capabilities for Microsoft Teams users in Azure Communication Services group calls
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Azure Communication Services is interoperable with Microsoft Teams. This is especially helpful for business-to-consumer use cases, where an external customer in a custom, branded Azure-powered app or website communicates with an employee using Microsoft Teams. This allows the external customer to enjoy a custom experience, and the employee to have all their communication needs satisfied in a single hub: Teams.
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Azure Communication Services can interoperate with Teams in three ways:
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1. Azure clients can add an individual Teams user to a 1:1 and group calls. This is ideal for customer service situations where your application is adding a Teams-hosted subject matter experts to a call to help agents improve their first call resolution rates.
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[!INCLUDE [Teams Phone license](../../includes/teams-phone-license-include.md)]
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# Capabilities for Microsoft Teams users in Azure Communication Services group calls
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M365/Teams user can take calls with Communication Services users via Teams client or [a custom client](../teams-endpoint.md) built using the Azure Communication Services SDKs. To learn about features available for Communication Services user, refer to [voice and video capabilities](../voice-video-calling/calling-sdk-features.md) document.
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