update

Author: msmbaldwin

articles/dedicated-hsm/faq.yml

@@ -219,7 +219,7 @@ sections:
       - question: |
           Can I upgrade software/firmware on HSMs allocated to me?
         answer: |
-          The customer has full administrative control including upgrading software/firmware if specific features are required from different firmware versions. Before making changes please consult with Microsoft about your upgrade by contacting [email protected]  
+          The customer has full administrative control including upgrading software/firmware if specific features are required from different firmware versions. Before making changes please consult with Thales Support about your software/firmware upgrade scenario.
 
       - question: |
           How do I manage Dedicated HSM?

articles/dedicated-hsm/troubleshoot.md

@@ -18,11 +18,11 @@ The Azure Dedicated HSM service has two distinct facets. Firstly, the registrati
 
 ## HSM Registration
 
-Dedicated HSM is not freely available for use as it is delivering hardware resources in the cloud and hence is a precious resource that needs protecting. We therefore use an allowlisting process via email using [email protected]. 
+Dedicated HSM is a valuable resource that delivers baremetal HSM capabilities in Azure, and is not freely available for use. To ensure proper utilization, we employ an allowlisting process to approve Azure subscriptions for onboarding and deployment. If you wish to proceed with onboarding to Dedicated HSM, please contact your Microsoft Account Manager for further guidance.
 
 ### Getting access to Dedicated HSM
 
-First ask yourself what use cases do you have that cannot be addressed by [Azure Key Vault](../key-vault/general/overview.md) or [Azure Managed HSM](../key-vault/managed-hsm/overview.md). If then you believe only Dedicated HSM will fit your key storage requirements, then email [email protected] to request access. Outline your application and use cases, the regions you would like HSMs and the volume of HSMs you are looking for. If you work with a Microsoft representative, such as an Account Executive or Cloud Solution Architect for example, then include them in any request.
+First ask yourself what use cases do you have that cannot be addressed by [Azure Key Vault](../key-vault/general/overview.md) or [Azure Managed HSM](../key-vault/managed-hsm/overview.md). If then you believe only Dedicated HSM will fit your key storage requirements, then please contact your Microsoft Account Manager or Microsoft Customer Support for further guidance to request access. Please outline your application and use cases, the regions you would like HSMs and the volume of HSMs you are looking for.
 
 ## HSM Provisioning
 

articles/dedicated-hsm/tutorial-deploy-hsm-powershell.md

@@ -59,7 +59,7 @@ The command should return a status of “Registered” (as shown below) before y
 
 ### Creating HSM resources
 
-An HSM device is provisioned into a customers’ virtual network. This implies the requirement for a subnet. A dependency for the HSM to enable communication between the virtual network and physical device is an [ExpressRoute gateway](../expressroute/expressroute-howto-add-gateway-portal-resource-manager.md), and finally a virtual machine is required to access the HSM device using the Thales client software. These resources have been collected into a template file, with corresponding parameter file, for ease of use. The files are available by contacting Microsoft directly at [email protected].
+An HSM device is provisioned into a customers' virtual network. This implies the requirement for a subnet. A dependency for the HSM to enable communication between the virtual network and physical device is an [ExpressRoute gateway](../expressroute/expressroute-howto-add-gateway-portal-resource-manager.md), and finally a virtual machine is required to access the HSM device using the Thales client software. 
 
 Once you have the files, you must edit the parameter file to insert your preferred names for resources. This means editing lines with “value”: “”.