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articles/operator-nexus/troubleshoot-unhealthy-degraded-storage-appliance.md

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ms.service: azure-operator-nexus
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---
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# Troubleshooting an Unhealthy or Degraded Storage Appliance
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# Troubleshooting an unhealthy or degraded storage appliance
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This article provides troubleshooting advice and escalation methods for Storage Appliances that are
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unhealthy or degraded.
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## Capacity Threshold Reached
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## Capacity threshold reached
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The health events in this list indicate that the appliance is nearing capacity:
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navigating to the `Monitoring > Metrics` tab, and selecting `Nexus Storage Array Space Utilization` from
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the `Metric` dropdown.
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:::image type="content" source="media/storage-metrics-utilization.png" alt-text="Metric showing the percentage utilization of a Storage Appliance":::
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:::image type="content" source="media/storage-metrics-utilization.png" alt-text="Screenshot of a metric showing the percentage utilization of a Storage Appliance.":::
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These issues can be addressed by reducing the load on the Storage Appliance. This outcome can be
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achieved by:
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Note that any volume deletions may take up to 24 hours to eradicate from the appliance, and that
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any deletions should be carried out slowly to avoid worsening the problem.
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## Active Alerts
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## Active alerts
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The health events in this list indicate that the appliance has active alerts:
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select all of the boxes. You will see a summary of the alert, and the vendor alert code. Use this information
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to search your vendor documentation for further details of the alert.
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:::image type="content" source="media/storage-metrics-alerts.png" alt-text="Metric showing an active alert on a Storage Appliance":::
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:::image type="content" source="media/storage-metrics-alerts.png" alt-text="Screenshot of a metric showing an active alert on a Storage Appliance.":::
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Once you have this information, use it to determine the appropriate next action. You should either:
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- Click `+ New Chart`, and select the `Nexus Storage Array Performance Throughput Iops (Avg)` metric.
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Click `Apply Splitting`, and select `Dimension` as the dimension to split on.
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:::image type="content" source="media/storage-metrics-latency-throughput.png" alt-text="Metric showing the latency and throughput on a Storage Appliance":::
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:::image type="content" source="media/storage-metrics-latency-throughput.png" alt-text="Screenshot of a metric showing the latency and throughput on a Storage Appliance.":::
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By comparing the resulting graphs, you can determine whether high load is the cause. If so, reduce the
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load to resolve the health event.
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If the issue is _not_ high load, you should raise a ticket with your Storage Appliance vendor.
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## Network Interface Errors
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## Network interface errors
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The health event in this list indicates that the appliance has network interface errors:
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unhealthy network interface(s), and error types, you should raise a ticket with your Storage Appliance
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vendor.
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:::image type="content" source="media/storage-metrics-network-errors.png" alt-text="Metric showing network interface errors on a Storage Appliance":::
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:::image type="content" source="media/storage-metrics-network-errors.png" alt-text="Screenshot of a metric showing network interface errors on a Storage Appliance.":::
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## Network Latency
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## Network latency
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The health events in this list indicate that the appliance has high networking latency:
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