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Merge pull request #248221 from msmbaldwin/lockbox
Customer Lockbox -- updates
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articles/azure-monitor/logs/data-security.md

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The [PCI Security Standards Council](https://www.pcisecuritystandards.org/) has set a [deadline of June 30, 2018](https://www.pcisecuritystandards.org/pdfs/PCI_SSC_Migrating_from_SSL_and_Early_TLS_Resource_Guide.pdf) to disable older versions of TLS/SSL and upgrade to more secure protocols. Once Azure drops legacy support, if your agents can't communicate over at least TLS 1.2 you won't be able to send data to Azure Monitor Logs.
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We recommend you do NOT explicit set your agent to only use TLS 1.2 unless absolutely necessary. Allowing the agent to automatically detect, negotiate, and take advantage of future security standards is preferable. Otherwise you may miss the added security of the newer standards and possibly experience problems if TLS 1.2 is ever deprecated in favor of those newer standards.
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We recommend you do NOT explicit set your agent to only use TLS 1.2 unless necessary. Allowing the agent to automatically detect, negotiate, and take advantage of future security standards is preferable. Otherwise you may miss the added security of the newer standards and possibly experience problems if TLS 1.2 is ever deprecated in favor of those newer standards.
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### Platform-specific guidance
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## Data retention
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Indexed log search data is stored and retained according to your pricing plan. For more information, see [Log Analytics Pricing](https://azure.microsoft.com/pricing/details/log-analytics/).
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As part of your [subscription agreement](https://azure.microsoft.com/support/legal/subscription-agreement/), Microsoft will retain your data per the terms of the agreement. When customer data is removed, no physical drives are destroyed.
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As part of your [subscription agreement](https://azure.microsoft.com/support/legal/subscription-agreement/), Microsoft retains your data per the terms of the agreement. When customer data is removed, no physical drives are destroyed.
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The following table lists some of the available solutions and provides examples of the type of data they collect.
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* Manage Azure security incidents:
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* Start an investigation upon detection of an incident
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* Assess the impact and severity of an incident by an on-call incident response team member. Based on evidence, the assessment may or may not result in further escalation to the security response team.
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* Diagnose an incident by security response experts to conduct the technical or forensic investigation, identify containment, mitigation, and workaround strategies. If the security team believes that customer data may have become exposed to an unlawful or unauthorized individual, parallel execution of the Customer Incident Notification process begins in parallel.
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* Diagnose an incident by security response experts to conduct the technical or forensic investigation, identify containment, mitigation, and work around strategies. If the security team believes that customer data may have become exposed to an unlawful or unauthorized individual, parallel execution of the Customer Incident Notification process begins in parallel.
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* Stabilize and recover from the incident. The incident response team creates a recovery plan to mitigate the issue. Crisis containment steps such as quarantining impacted systems may occur immediately and in parallel with diagnosis. Longer term mitigations may be planned which occur after the immediate risk has passed.
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* Close the incident and conduct a post-mortem. The incident response team creates a post-mortem that outlines the details of the incident, with the intention to revise policies, procedures, and processes to prevent a recurrence of the event.
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* Notify customers of security incidents:
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* Operators working on the Microsoft Azure service have addition training obligations surrounding their access to sensitive systems hosting customer data.
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* Microsoft security response personnel receive specialized training for their roles
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While very rare, Microsoft will notify each customer within one day if significant loss of any customer data occurs.
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While rare, Microsoft notifies each customer within one day if significant loss of any customer data occurs.
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For more information about how Microsoft responds to security incidents, see [Microsoft Azure Security Response in the Cloud](https://gallery.technet.microsoft.com/Azure-Security-Response-in-dd18c678/file/150826/4/Microsoft%20Azure%20Security%20Response%20in%20the%20cloud.pdf).
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As described above, data from the management server or direct-connected agents is sent over TLS to Microsoft Azure datacenters. Optionally, you can use ExpressRoute to provide extra security for the data. ExpressRoute is a way to directly connect to Azure from your existing WAN network, such as a multi-protocol label switching (MPLS) VPN, provided by a network service provider. For more information, see [ExpressRoute](https://azure.microsoft.com/services/expressroute/).
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### 3. The Azure Monitor service receives and processes data
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The Azure Monitor service ensures that incoming data is from a trusted source by validating certificates and the data integrity with Azure authentication. The unprocessed raw data is then stored in an Azure Event Hub in the region the data will eventually be stored at rest. The type of data that is stored depends on the types of solutions that were imported and used to collect data. Then, the Azure Monitor service processes the raw data and ingests it into the database.
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The Azure Monitor service ensures that incoming data is from a trusted source by validating certificates and the data integrity with Azure authentication. The unprocessed raw data is then stored in an Azure Event Hubs in the region the data will eventually be stored at rest. The type of data that is stored depends on the types of solutions that were imported and used to collect data. Then, the Azure Monitor service processes the raw data and ingests it into the database.
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The retention period of collected data stored in the database depends on the selected pricing plan. For the *Free* tier, collected data is available for seven days. For the *Paid* tier, collected data is available for 31 days by default, but can be extended to 730 days. Data is stored encrypted at rest in Azure storage, to ensure data confidentiality, and the data is replicated within the local region using locally redundant storage (LRS), or zone-redundant storage (ZRS) in [supported regions](../logs/availability-zones.md). The last two weeks of data are also stored in SSD-based cache and this cache is encrypted.
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- [Customer-managed (security) keys](../logs/customer-managed-keys.md) - You can use customer-managed keys to encrypt data sent to your Log Analytics workspaces. It requires use of Azure Key Vault.
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- [Private/customer-managed storage](./private-storage.md) - Manage your personally encrypted storage account and tell Azure Monitor to use it to store monitoring data
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- [Private Link networking](./private-link-security.md) - Azure Private Link allows you to securely link Azure PaaS services (including Azure Monitor) to your virtual network using private endpoints.
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- [Azure customer Lockbox](../../security/fundamentals/customer-lockbox-overview.md#supported-services-and-scenarios-in-preview) - Customer Lockbox for Microsoft Azure provides an interface for customers to review and approve or reject customer data access requests. It is used in cases where a Microsoft engineer needs to access customer data during a support request.
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- [Azure Customer Lockbox](../../security/fundamentals/customer-lockbox-overview.md#supported-services-and-scenarios) - Customer Lockbox for Microsoft Azure provides an interface for customers to review and approve or reject customer data access requests. It is used in cases where a Microsoft engineer needs to access customer data during a support request.
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## Tamper-proofing and immutability
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