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articles/cost-management-billing/manage/troubleshoot-declined-card.md

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---
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title: Troubleshoot a declined card at Azure sign-up
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description: Resolve declined credit card at Azure sign-up in the Azure portal.
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title: Troubleshoot a declined card
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description: Resolve declined credit card problems in the Azure portal.
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author: bandersmsft
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ms.reviewer: lishepar
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ms.service: cost-management-billing
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ms.subservice: billing
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ms.topic: troubleshooting
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ms.date: 08/30/2022
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ms.date: 12/09/2022
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ms.author: banders
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---
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# Troubleshoot a declined card at Azure sign-up
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# Troubleshoot a declined card
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You may experience an issue or error in which a card is declined at Azure sign-up in the Microsoft Azure portal.
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You may experience an issue or error in which a card is declined at Azure sign-up or after you've started using your Azure subscription.
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To resolve your issue, select the topic below which most closely resembles your error.
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To resolve your issue, select one of the following topics that most closely resembles your error.
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## The card provider is not accepted for your country/region
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## The card is not accepted for your country/region
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When you choose a card, Azure displays the card options that are valid in the country/region that you select. Contact your bank or card issuer to verify that your credit card is enabled for international transactions. For more information about supported countries/regions and currencies, see the [Azure Purchase FAQ](https://azure.microsoft.com/pricing/faq/).
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For information about how to manage your card information, including changing or removing a card, see [Add, update, or remove a credit for Azure](change-credit-card.md).
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## Additional help resources
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## Card not authorized for service consumption (threshold billing)
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A billing threshold is a level of spending that, when met, triggers an authorization to the primary payment method associated to your Azure account. If the service consumption surpasses the billing threshold, Microsoft may attempt an authorization on the primary payment method. If the bank approves the authorization, it will be immediately reversed. There will be no settlement record on your bank statement.
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However, if the authorization on the card is declined, you're asked to update the primary payment method in order to continue using the services. For information about how to manage your card information, including changing or removing a card, see [Add, update, or remove a credit card](change-credit-card.md).
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## Other help resources
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Other troubleshooting articles for Azure Billing and Subscriptions
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