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articles/virtual-wan/how-to-network-virtual-appliance-reimage.md

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ms.topic: how-to
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ms.date: 1/28/2025
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ms.author: wellee
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# Customer intent: As someone who has deployed a Network Virtual Appliance (NVA) in Virtual WAN, I want to restart the NVAs running in Virtual WAN.
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# Customer intent: As someone who has deployed a Network Virtual Appliance (NVA) in Virtual WAN, I want to reimage the NVAs running in Virtual WAN.
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# How to reimage a Network Virtual Appliance in an Azure Virtual WAN hub
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## Considerations
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* Only one instance of a Virtual WAN NVA can be reimaged at a time from Azure portal. If you need to reimage multiple NVA instances, wait for an NVA instance to finish reimaging before proceeding to the next instance.
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* You can only restart an NVA if the provisioning state of the NVA is succeeded. Wait for any ongoing operations to finish before reimaging an NVA instance.
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* You can only reimage an NVA if the provisioning state of the NVA is succeeded. Wait for any ongoing operations to finish before reimaging an NVA instance.
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* You can't select the OS version Azure platform reimages your NVA.
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* IP addresses for NVA instances are preserved during reimage operations.
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## Reimage the NVA
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1. Navigate to your Virtual WAN hub and select **Network Virtual Appliances** under Third-party providers.
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:::image type="content" source="./media/network-virtual-appliance-reimage/find-network-virtual-appliance.png"alt-text="Screenshot showing how to find NVA in Azure portal."lightbox="./media/network-virtual-appliance-reimage/find-network-virtual-appliance.png":::
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2. Select **Manage configurations** for the NVA you want to restart.
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2. Select **Manage configurations** for the NVA you want to reimage.
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:::image type="content" source="./media/network-virtual-appliance-reimage/manage-configurations.png"alt-text="Screenshot showing how to manage configurations for NVA."lightbox="./media/network-virtual-appliance-reimage/manage-configurations.png":::
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3. Select **Instances** under Settings.
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:::image type="content" source="./media/network-virtual-appliance-reimage/find-instances.png"alt-text="Screenshot showing instance level settings for NVA."lightbox="./media/network-virtual-appliance-reimage/find-instances.png":::
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4. Select the instance of the NVA you want to restart.
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4. Select the instance of the NVA you want to reimage.
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:::image type="content" source="./media/network-virtual-appliance-reimage/select-instance.png"alt-text="Screenshot showing how to select an NVA instance."lightbox="./media/network-virtual-appliance-reimage/select-instance.png":::
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5. Select **Reimage**.
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:::image type="content" source="./media/network-virtual-appliance-reimage/execute-reimage.png"alt-text="Screenshot showing how to reimage an NVA instance."lightbox="./media/network-virtual-appliance-reimage/execute-reimage.png":::
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## Troubleshooting
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The following section describes common issues associated with restarting an NVA instance.
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The following section describes common issues associated with reimaging an NVA instance.
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* **NVA provisioning state needs to be successful**: If the NVA is in an "Updating" or "Failed" state, you can't execute reimage operations on the NVA. Wait for any existing operation on the NVA to finish before trying to reimage again.
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* **Reimage already in progress**: Multiple concurrent restart operations aren't supported. If there's a reimage operation running on the NVA resource already, wait for the operation to finish before attempting to restart a different instance.
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* **Reimage already in progress**: Multiple concurrent reimage operations aren't supported. If there's a reimage operation running on the NVA resource already, wait for the operation to finish before attempting to reimage a different instance.
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* **Operations on the NVA are not allowed at this time. Please try again later**: Try the reimage operation again in 15-30 minutes.
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* **The NVA operation failed due to an intermittent error**: Try the reimage operation again.
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* **Instance provided does not exist**: Reimage API request body references instance IDs. To determine which instance IDs are currently in use, navigate to **Instances** in Azure Portal for your NVA resource. Virtual WAN names NVA instances with the following naming convention: "nvaresourcename_**instanceID**". In the example below, valid instance IDs are "0" and "1".
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