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articles/communication-services/concepts/advanced-messaging/message-analysis/message-analysis-transparency-faq.md

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---
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title: Message Analysis Transparency FAQ
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title: Message Analysis transparency faq
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titleSuffix: An Azure Communication Services Advanced Messaging concept
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description: Learn about the Message Analysis Transparency FAQ
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description: Learn about the Message Analysis transparency faq
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author: gelli
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manager: camilo.ramirez
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services: azure-communication-services
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## What is Message Analysis?
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Message Analysis is an AI feature that analyses the incoming customer messages to extract insights that help developers enhance customer interactions. It detects the language, determines the intent (like a service question or complaint), and identifies key topics. Message analysis can help businesses understand how well their communication strategies are working and improve their interactions with customers.
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Message Analysis is an AI feature that analyses the incoming customer messages to extract insights that help developers enhance customer interactions. It detects the language, determines the intent (like a service question or complaint), and identifies key topics. Message Analysis can help businesses understand how well their communication strategies are working and improve their interactions with customers.
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## What can Message Analysis do?
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* Canned Responses for Sensitive Messages: Flags sensitive topics or questions in the analysis response. This helps ensure that replies are respectful and legally compliant, reducing the risk of errors or inappropriate responses generated by the AI.
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* Phased Release Plan: To gather feedback and ensure system stability, implement a staged rollout starting with a private preview involving a limited user base before a full deployment. This phased approach enables real-time adjustments and risk management based on actual user experiences.
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* Phased Release Plan: To gather feedback and ensure system stability, implement a staged rollout starting with a preview involving a limited user base before a full deployment. This phased approach enables real-time adjustments and risk management based on actual user experiences.
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* Update Incident Response Plan: Regularly update the incident response plan to include procedures that address the integration of new features or potential new threats. This strategy ensures the team is prepared to handle unexpected situations effectively and can maintain system integrity and user trust.
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articles/communication-services/quickstarts/advanced-messaging/whatsapp/handle-advanced-messaging-events.md

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:::image type="content" source="./media/handle-advanced-messaging-events/create-event-subscription.png" lightbox="./media/handle-advanced-messaging-events/create-event-subscription.png" alt-text="Screenshot that shows create event subscription properties.":::
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- Optional: Select the AdvancedMessageAnalysisCompleted event, currently in public preview, to receive message analysis events. Instruction on how to enable message analysis can be found at [Enable Message Analysis with Azure OpenAI](../message-analysis/message-analysis-with-azure-openai-quickstart.md)
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- Optional: Select the AdvancedMessageAnalysisCompleted event, currently in public preview, to receive Message Analysis events. Instruction on how to enable Message Analysis can be found at [Enable Message Analysis with Azure OpenAI](../message-analysis/message-analysis-with-azure-openai-quickstart.md)
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[!INCLUDE [Public Preview Notice](../../../includes/public-preview-include.md)]
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:::image type="content" source="../message-analysis/media/get-started/create-event-subscription-message-analysis.png" lightbox="../message-analysis/media/get-started/create-event-subscription-message-analysis.png" alt-text="Screenshot that shows how to create message analysis event subscription properties.":::
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:::image type="content" source="../message-analysis/media/get-started/create-event-subscription-message-analysis.png" lightbox="../message-analysis/media/get-started/create-event-subscription-message-analysis.png" alt-text="Screenshot that shows how to create Message Analysis event subscription properties.":::
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- For endpoint type, select **"Webhook"** and enter the URL for the Event Grid Viewer we created in the **Setup Event Grid Viewer** step with the path `/api/updates` appended. For example: `https://{{site-name}}.azurewebsites.net/api/updates`.

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