format faq

Author: cherylmc

articles/bastion/bastion-faq.md

@@ -6,7 +6,7 @@ author: charwen
 
 ms.service: bastion
 ms.topic: conceptual
-ms.date: 12/09/2019
+ms.date: 05/04/2020
 ms.author: charwen
 ---
 # Azure Bastion FAQ

includes/bastion-faq-include.md

@@ -5,12 +5,11 @@
  author: cherylmc
  ms.service: bastion
  ms.topic: include
- ms.date: 03/25/2020
+ ms.date: 05/04/2020
  ms.author: cherylmc
  ms.custom: include file
 ---
 
-
 ### <a name="regions"></a>Which regions are available?
 
 [!INCLUDE [region](bastion-regions-include.md)]
@@ -27,17 +26,19 @@ At this time, IPv6 is not supported. Azure Bastion supports IPv4 only.
 
 You do not need an RDP or SSH client to access the RDP/SSH to your Azure virtual machine in your Azure portal. Use the [Azure portal](https://portal.azure.com) to let you get RDP/SSH access to your virtual machine directly in the browser.
 
-### <a name="rdscal"></a>Does Azure Bastion require an RDS CAL for administrative purposes on Azure-hosted VMs?
-No, access to Windows Server VMs by Azure Bastion does not require an [RDS CAL](https://www.microsoft.com/en-us/p/windows-server-remote-desktop-services-cal/dg7gmgf0dvsv?activetab=pivot:overviewtab) when used solely for administrative purposes.
+### <a name="agent"></a>Do I need an agent running in the Azure virtual machine?
+
+You don't need to install an agent or any software on your browser or your Azure virtual machine. The Bastion service is agentless and does not require any additional software for RDP/SSH.
 
 ### <a name="limits"></a>How many concurrent RDP and SSH sessions does each Azure Bastion support?
+
 Both RDP and SSH are a usage-based protocol. High usage of sessions will cause the bastion host to support a lower total number of sessions. The numbers below assume normal day-to-day workflows.
 
 [!INCLUDE [limits](bastion-limits.md)]
 
-### <a name="agent"></a>Do I need an agent running in the Azure virtual machine?
+### <a name="rdpfeaturesupport"></a>What features are supported in an RDP session?
 
-You don't need to install an agent or any software on your browser or your Azure virtual machine. The Bastion service is agentless and does not require any additional software for RDP/SSH.
+At this time, only text copy/paste is supported. Features such as file copy are not supported. Please feel free to share your feedback about new features on the [Azure Bastion Feedback page](https://feedback.azure.com/forums/217313-networking?category_id=367303).
 
 ### <a name="browsers"></a>Which browsers are supported?
 
@@ -55,9 +56,8 @@ In order to make a connection, the following roles are required:
 
 For more information, see the [pricing page](https://aka.ms/BastionHostPricing).
 
-### <a name="session"></a>Why do I get "Your session has expired" error message before the Bastion session starts?
-
-A session should be initiated only from the Azure portal. Sign in to the Azure portal and begin your session again. If you go to the URL directly from another browser session or tab, this error is expected. It helps ensure that your session is more secure and that the session can be accessed only through the Azure portal.
+### <a name="rdscal"></a>Does Azure Bastion require an RDS CAL for administrative purposes on Azure-hosted VMs?
+No, access to Windows Server VMs by Azure Bastion does not require an [RDS CAL](https://www.microsoft.com/en-us/p/windows-server-remote-desktop-services-cal/dg7gmgf0dvsv?activetab=pivot:overviewtab) when used solely for administrative purposes.
 
 ### <a name="keyboard"></a>What keyboard layouts are supported during the Bastion remote session?
 
@@ -68,9 +68,9 @@ Azure Bastion currently supports en-us-qwerty keyboard layout inside the VM.  Su
 No. UDR is not supported on an Azure Bastion subnet.
 For scenarios that include both Azure Bastion and Azure Firewall/Network Virtual Appliance (NVA) in the same virtual network, you don’t need to force traffic from an Azure Bastion subnet to Azure Firewall because the communication between Azure Bastion and your VMs is private. For more information, see [Accessing VMs behind Azure Firewall with Bastion](https://azure.microsoft.com/blog/accessing-virtual-machines-behind-azure-firewall-with-azure-bastion/).
 
-### <a name="rdpfeaturesupport"></a>What features are supported in an RDP session?
+### <a name="session"></a>Why do I get "Your session has expired" error message before the Bastion session starts?
 
-At this time, only text copy/paste is supported. Features such as file copy are not supported. Please feel free to share your feedback about new features on the [Azure Bastion Feedback page](https://feedback.azure.com/forums/217313-networking?category_id=367303).
+A session should be initiated only from the Azure portal. Sign in to the Azure portal and begin your session again. If you go to the URL directly from another browser session or tab, this error is expected. It helps ensure that your session is more secure and that the session can be accessed only through the Azure portal.
 
 ### <a name="udr"></a>How do I handle deployment failures?